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Customer Support Web Jobs (NOW HIRING)

360 IT Professionals

Web Administrator

Miami, FL

We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Title: Web Administrator Duration: 06 to 12 ...

Electrosoft

Web Designer

Arlington, VA

Create responsive, user-friendly, and accessible web pages, portals, dashboards, and microsites that enhance customer and stakeholder engagement. * Support the design, maintenance, and enhancement of ...

Electrosoft

Web Designer

Arlington, VA · On-site

Create responsive, user-friendly, and accessible web pages, portals, dashboards, and microsites that enhance customer and stakeholder engagement. * Support the design, maintenance, and enhancement of ...

360 IT Professionals

Web Server Admin

Norwood, MA

We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Title: Web Server Admin Duration: 3 months ...

bav

Web Experience Senior Analyst

Manhattan, NY · On-site

$91K - $106K/yr

To support Web Experience leadership by conducting research and providing analysis on: site performance, customer experience, and other related areas in eCommerce. Key Responsibilities: * Conduct ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country ... Acting as a liaison to facilitate communication between our clients and web-based users

Procom Services

Technical Support Engineer

Dallas, TX · On-site

Record and document all issues related to the customers * The creation of documented solutions for both internal and external support web-pages Qualifications * Familiarity with cooperate network ...

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How much do customer support web jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer support web in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

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Help Desk - Intermediate Support Web

Scott Air Force Base, IL • On-site

DecisionPoint | Cortek
See more jobs at DecisionPoint | Cortekexternal

Full-time

Re-posted 6 days ago

Job description

DecisionPoint seeks a Help Desk - Intermediate Support Web specialist to provide customer support for SDDC web, SharePoint, and collaboration users under the GITSS program. This position bridges service desk operations and web support, assisting users with access, content, collaboration tools, web portal issues, and trouble ticket resolution. 

The role requires strong customer service, technical troubleshooting, and experience supporting web or SharePoint users in a secure DoD environment. 

This position is located at HQ SDDC, Scott Air Force Base, Illinois. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.


The Help Desk - Intermediate Support Web Specialist will: 

  • Provide customer support for SDDC web portals, SharePoint sites, collaboration tools, and related web-based applications.  
  • Receive, log, track, update, route, and close web support tickets in the Government-provided ticketing system.  
  • Assist users with site access, permissions, navigation, content issues, forms, workflows, and collaboration features.  
  • Provide initial troubleshooting for web portal, SharePoint, and browser-related issues.  
  • Coordinate escalations with senior web developers, system administrators, database administrators, cybersecurity staff, and Government leads.  
  • Maintain knowledge base entries, SOPs, and troubleshooting guides for recurring web support issues.  
  • Support user training, communications, and adoption of SDDC web/collaboration tools.  
  • Assist with testing, deployment, and validation of web changes or fixes.  
  • Support documentation needed for cybersecurity, access control, and operational continuity.  
  • Provide courteous, mission-focused support to SDDC users.  

Clearance Requirement: 

  • Must hold an active Secret clearance. 
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 

Education: 

  • Associate degree in Information Technology, Computer Science, Business Systems, Web Technology, or related discipline preferred. 

Experience: 

  • Minimum 5 years of help desk, web support, SharePoint support, or customer support experience.  
  • Experience supporting web portals, SharePoint, Microsoft 365, collaboration tools, permissions, and user access issues.  
  • Experience supporting DoD or federal users preferred.  
  • Experience with AESD, Remedy, ServiceNow, or equivalent ticketing tools preferred.  

Technical Knowledge: 

  • Knowledge of web support processes, incident management, permissions, content management, and user troubleshooting.  
  • Familiarity with SharePoint site support, Microsoft 365 tools, browser troubleshooting, and basic web technologies.  
  • Understanding of secure DoD IT support practices, CAC access, and user access controls.  

Certifications (Preferred): 

  • DoD 8140 / 8570 certification as required by final labor category mapping.  

    Apply