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Customer Support Service Jobs in Riverside, CA (NOW HIRING)

Kia

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Customer Support Representative Company: Kia America, Inc. Location: Irvine, CA, US, 92606 At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It ...

3 Day Blinds

Customer Support Representative

Irvine, CA

$18 - $19.50/hr

Provide high caliber support to our sales team of Design Consultants and Installers. * Answer ... Able to identify and execute resolution on a variety of customer service issues in a prompt manner

Kia America

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation ...

Kia America

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation ...

Kia America

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation ...

Uber Freight

Customer Support Specialist III

Brea, CA · On-site

Salary Req #: 3014 About the Role Customer Support Specialist III is a key contributor to our ... Customer Service background * Service-related industry experience * Knowledge of the freight ...

Uber Freight

Customer Support Specialist III

Brea, CA · Hybrid

Salary Req #: 3014 About the Role Customer Support Specialist III is a key contributor to our ... Customer Service background * Service-related industry experience * Knowledge of the freight ...

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site +1

$70K - $85K/yr

The ideal candidate will have strong customer service skills, a knack for process improvement, and a desire to enhance the overall customer experience. The role will report to the Manager, Customer ...

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site

$70K - $85K/yr

The ideal candidate will have strong customer service skills, a knack for process improvement, and a desire to enhance the overall customer experience. The role will report to the Manager, Customer ...

Rexel France

Senior Customer Support Specialist

Anaheim, CA · On-site

$20.25 - $27.75/hr

Summary The Senior Customer Support Specialist is responsible for managing high complex project ... Qualifications * 7+ years of quotation, project management, or customer service experience

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Showing results 21-40

All JobsCustomer Support Service JobsCustomer Support Service Jobs in Riverside, CA

Customer Support Service information

See Riverside, CA salary details

$12

$20

$29

How much do customer support service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support service in Riverside, CA is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.83 per hour, depending on experience, location, and employer.

What is customer support service?

Customer support services refer to the assistance provided by a company to its customers before, during, and after they purchase or use its products or services. This support can be delivered through various channels such as phone, email, live chat, or social media. The goal of customer support is to resolve issues, answer questions, and ensure customer satisfaction, helping to build long-term relationships and loyalty. Effective customer support is crucial for maintaining a positive reputation and encouraging repeat business.

What are the key skills and qualifications needed to thrive as a customer support service professional?

To thrive in Customer Support Service, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and stressful situations. These skills and qualities are crucial to ensure effective issue resolution, customer satisfaction, and positive brand reputation.

What are some common challenges faced by customer support service professionals, and how can they be managed effectively?

Customer Support Service professionals often encounter challenges such as handling high volumes of inquiries, managing difficult customers, and resolving complex issues efficiently. To manage these challenges, it's important to develop strong communication skills, practice patience, and stay organized using support tools and ticketing systems. Regular training and collaboration with team members also help in sharing solutions and best practices, creating a supportive environment where team members learn from each other and continuously improve service quality.

What is the difference between Customer Support Service vs Customer Service Representative?

AspectCustomer Support ServiceCustomer Service Representative
CredentialsTypically no formal certifications required; good communication skillsSimilar; often no formal certifications, focus on communication skills
Work EnvironmentCall centers, online chat, email support, remote or on-siteRetail stores, call centers, online support, remote or on-site
Industry UsageCommon across tech, retail, telecom, and service industriesWidespread in retail, telecom, hospitality, and service sectors
Search & Comparison IntentOften compared for roles involving technical or product supportCompared for general customer interaction roles

Customer Support Service and Customer Service Representative roles share many similarities, including work environments and required skills. However, Customer Support Service often emphasizes technical or product-specific assistance, while Customer Service Representatives handle broader customer interactions. Both roles are vital in customer satisfaction and are frequently searched together by job seekers in the customer service industry.

What are the 5 skills of a customer support service?

Customer support service professionals need strong communication skills to clearly convey information and empathize with customers. Problem-solving abilities are essential for resolving issues efficiently, while patience helps manage difficult interactions. Additionally, technical proficiency with support tools and a good understanding of the company's products or services are important for effective assistance.

What cities near Riverside, CA are hiring for Customer Support Service jobs?

Cities near Riverside, CA with the most Customer Support Service job openings:

Customer Support Service jobs near you
Infographic showing various Customer Support Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,653 per year, or $20 per hour.

Customer Support Representative

Irvine, CA • On-site

Kia
Automobile Dealers • 10K+ employees
Learn more about Kiaexternal

$54K - $68K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Kia rating

6.4

Company rating: 6.4 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

Job description

Customer Support Representative

Company: Kia America, Inc. Location: Irvine, CA, US, 92606

At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

General Summary

The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation and resolution of allegations of Kia vehicle product liability, including subrogation claims. This may include the administration of attorney demands, reimbursement requests, settlements of disputes and other vehicle related transactions.

Essential Duties and Responsibilities

Administer and document all product liability allegation customer cases that require investigation while following established department procedures. 30%

Analyze the facts and other issues of each case. Thorough understanding of Kia's options in a given circumstance and use independent judgment and negotiation skills to evaluate and determine the appropriate actions to take and ways to resolve customer issues and claims. 50%

Monitor trends in vehicle performance; work with Manager to compile information and identify business and product quality issues for evaluation. 15%

Other projects as necessary, including quarterly TREAD case reviews to ensure accurate TREAD reporting. 5%

Qualifications/Education

Bachelor's degree or equivalent work experience required

Job Requirement

Overall Experience: Automotive industry experience preferred Minimum 3+ year's analytical and administrative support experience

Directly Related Experience: Minimum 2 years' experience within a customer support environment

Specialized Skills and Knowledge Required Excellent communication skills required (written and oral) Minimum 50+ wpm typing skills Working knowledge of personal computers and Microsoft software. Well organized, with the ability to complete projects as assigned

Competencies

Care for People Chase Excellence Every Day Dare to Push Boundaries Empower People to Act Move Further Together

Pay Range

$54,833.34 - $68,510.76 Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

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