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Customer Support Representative Jobs in Gilbert, AZ

FlexiVan

Customer Support Representative

Scottsdale, AZ · On-site

$55K - $60K/yr

Customer Support Representative The Customer Support Representative (CSR) is the primary point of contact for customer service inquiries as the account manager. The CSR's job is to assist the ...

Insight Global

Customer Support Representative

Phoenix, AZ · On-site

$20/hr

  • Medical

  • Dental

  • Vision

... Customer Support Representative to come onboard! This individual will serve as a key point of contact for customers by managing incoming orders, responding to inquiries, resolving issues, and ...

New

Londen Insurance Group

Be Seen First

Customer Support Representative

Mesa, AZ · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support Representative - Home Office (HQ) or Hybrid (HQ and Remote work) Up to $3,000 incentive for joining our company! Responsibilities: * Communicate effectively and empathetically with ...

MPC AZ Contact Center LLC

Customer Support Representative

Phoenix, AZ · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're hiring a Customer Support Representative who genuinely likes helping people and we'll give you the training and support to do it well. No pest control experience needed, we'll train you. Why ...

Londen Insurance Group

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Customer Support Representative

Phoenix, AZ · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support Representative - Home Office (HQ) or Hybrid (HQ and Remote work) Up to $3,000 incentive for joining our company! Responsibilities: * Communicate effectively and empathetically with ...

Nino Trading Inc

Sales Support Representative

Tempe, AZ · On-site

$50K - $55K/yr

  • PTO

We are looking for a Sales Support Representative to assist customers via phone and email, guiding them to the right product solutions. This role involves answering general inquiries, assisting with ...

Nino Trading Inc

Sales Support Representative

Tempe, AZ · On-site

$50K - $55K/yr

  • PTO

We are looking for a Sales Support Representative to assist customers via phone and email, guiding them to the right product solutions. This role involves answering general inquiries, assisting with ...

Londen Insurance Group

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Bilingual-Spanish Customer Support Representative

Phoenix, AZ · On-site

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Agent support * Point-of-sale phone verifications * Assist in the completion of telephone ... customer focused individuals to join our growing team. If you have a passion for helping people ...

RemX

Remote, Call Center Customer Service

Phoenix, AZ · On-site +1

$16/hr

Remote Healthcare Customer Support Representative Join a Leading Pharmaceutical Organization from the Comfort of Your Home Are you passionate about helping people and delivering exceptional customer ...

Cox Enterprises

Technical Support Representative

Phoenix, AZ · On-site

  • Medical

  • Retirement

Company Description Your Career at Cox From the valued customers we connect through our innovative ... As a Technical Support Representative, you will play a pivotal role in the continued stability and ...

Londen Insurance Group

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Customer Support Associate

Scottsdale, AZ · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support Representative - Home Office (HQ) or Hybrid (HQ and Remote work) Up to $3,000 incentive for joining our company! Responsibilities: * Communicate effectively and empathetically with ...

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All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Gilbert, AZ

Customer Support Representative information

See Gilbert, AZ salary details

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$26

How much do customer support representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer support representative in Gilbert, AZ is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What are the most commonly searched types of Customer Support Representative jobs in Gilbert, AZ?

The most popular types of Customer Support Representative jobs in Gilbert, AZ are:

What are popular job titles related to Customer Support Representative jobs in Gilbert, AZ?

For Customer Support Representative jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Gilbert, AZ look for?

The top searched job categories for Customer Support Representative jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Customer Support Representative jobs?

Cities near Gilbert, AZ with the most Customer Support Representative job openings:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $38,982 per year, or $18.7 per hour.

Customer Support Representative

Flexi-Van Leasing Inc

Scottsdale, AZ • On-site

$55K - $60K/yr

Other

Re-posted 14 days ago

Job description

Job Title Customer Support Representative
Department Customer Support
Reports To Customer Support Manager
Location Scottsdale, AZ
Primary Objectives of Position
The Customer Support Representative (CSR) is the primary point of contact for customer service inquiries as the account manager. The CSR's job is to assist the customer in a professional, cordial, and effective manner, to assess the situation quickly and work to resolve it fully. The CSR will capture all the relevant data points in the designated CRM system facilitating efficient handling, monitoring, and management of customer issues. The CSR will serve as a customer advocate with a focus on delivering positive results for customers. CSR Ownership commences from when the initial inquiry is received and continues until completely resolved to the customer's satisfaction.
Major Duties & Responsibilities
  • As CSR, respond to an average of 10-12 incoming calls daily with the majority of customer contact via email. Inquiries including but not limited to:
    • Account registration
    • Billing disputes
    • Status inquiries
    • Movement discrepancies
    • Chassis return locations
    • Over the Road Service
    • Problem Resolution with the Depots, Off Dock CY's, and Service Centers to Assist Customer/Motor Carrier
  • Booking Management
    • Create Bookings
    • Approve Bookings
    • Update & Modify Bookings
    • Cancel Bookings
  • Generate Sales Leads to Commercial via Salesforce Chatter
  • Send Daily Shift Turn Over Report (day/night)
  • Other duties as assignedd
Job Specifications & Requirements
  • KPI
    • Answer emails within 1.5 hours
    • Close emails within 5 hours
    • Achieve Call and Email Quality Audit of 90%
    • Customer Satisfaction Surveys of 4.25 or above
  • Key Skill Set and Competencies
    • Strong Communication skills - verbal and written
    • Strong capability to build positive customer relationships
    • Listening skills
    • Proactive Problem solving and analysis
    • Data collection and computer input
    • Ability to excel in a fast paced and dynamic work environment
    • Must be detail-oriented, accurate, and inquisitive
    • Must be able to multi-task and work independently as well as contribute to the overall success of the team
    • Must have knowledge of the geographic locations within the United States
  • Education and Experience
    • High school diploma and college degree preferred
    • 3+ years' experience working in a customer facing role with demonstrated understanding of customer focus and customer satisfaction
    • Knowledge of customer service principles and practices as a disciplined preferred
    • Transportation/Equipment knowledge preferred
  • Computer Skills
    • Proficient with Microsoft Word, Excel, and Outlook
    • Experience in CRM like tools
    • Proficient with web-based applications
    • Basic knowledge of operating systems
  • Travel Requirements
    • Minimal and as required

Salary Range • $55,000 - $60,000

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