ZipRecruiter

Log In

1

Customer Support Representative Jobs in Foley, AL

Xante corp

Be Seen First

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

Victra

Sales Support Rep Part-Time

Orange Beach, AL · On-site

$16.25 - $22.50/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Gulf Shores, AL · On-site

$16.75 - $23/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Long's

Customer Service Representative

Fairhope, AL · On-site

$14 - $15/hr

TempToFT Customer Care Representative Fairhope, AL Monday-Friday | 9:00 AM-6:00 PM Temp to Perm Pay ... This role works heavily with incoming calls, customer support, claims processing, order entry, and ...

next page

Showing results 1-20

All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Foley, AL

Customer Support Representative information

See Foley, AL salary details

$8

$16

$23

How much do customer support representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer support representative in Foley, AL is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $17.88 per hour, depending on experience, location, and employer.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are popular job titles related to Customer Support Representative jobs in Foley, AL?

For Customer Support Representative jobs in Foley, AL, the most frequently searched job titles are:

What job categories do people searching Customer Support Representative jobs in Foley, AL look for?

The top searched job categories for Customer Support Representative jobs in Foley, AL are:

What cities near Foley, AL are hiring for Customer Support Representative jobs?

Cities near Foley, AL with the most Customer Support Representative job openings:

Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Foley, AL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,460 per year, or $16.1 per hour.

EVV & Assessment Services - Customer Support Rep

Wellcove

Pensacola, FL • On-site

$15.25 - $20.50/hr

Full-time

Re-posted 20 days ago

Job description

Who We Are
Wellcove has been recognized as the nation's leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don't stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.
Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.
Customer Support Representative
Job Purpose
The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to provide seamless support to clients by managing the usage, and compliance of the EVV and Facility systems/platforms. The Customer Support Representative offers retraining, troubleshooting, and ongoing guidance to enhance system efficiency, improve client satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers.
Duties/Responsibilities:
• Serve as a point of contact for clients utilizing Wellcove's EVV and Facility platforms, addressing inquiries and resolving issues promptly.
• Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms.
• Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes.
• Gather required information from clients accurately record data in Wellcove's platforms/systems.
• Maintain organized documentation for all client interactions, training sessions, and compliance activities.
• Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help.
• Independently process caller requests accurately and promptly in Wellcove's proprietary system and escalate as appropriate.
• Comply with customer support objectives and performance standards.
• Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests.
• Other duties as assigned.
Required Skills/Abilities:
• Excellent computer skills including proficiency with Microsoft office applications.
• Accountable and able to work remotely and independently.
• Displays a positive 'can do'/customer-first attitude.
• Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
• Willingness to learn new duties and technology-related skills as required.
• Ability to effectively multi-task.
• Collaborative team spirit.
• Ability to pass background screening and drug test (includes marijuana).
• Ability to provide responses from three professional references.
At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Apply