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Customer Support Program Manager Jobs in Ohio (NOW HIRING)

Stanley David and Associates

Customer Support

Milford, OH · On-site

$14.75 - $19/hr

Must Have Technical/Functional Skills • Certified System Administrator (CSA) (Optional) • ITIL ® Foundation Certification • Customer Success, IT service management, or SaaS related ...

CTL Aerospace, Inc.

Program Manager

Cincinnati, OH · On-site

Program Manager DK CTL Aerospace Opco LLC (CTL) is a manufacturer of precision composite components ... customers. * Support new program launches (APQP/PPAP or equivalent) as needed Required ...

CTL Aerospace, Inc.

Program Manager

Cincinnati, OH · On-site

Program Manager DK CTL Aerospace Opco LLC (CTL) is a manufacturer of precision composite components ... customers. * Support new program launches (APQP/PPAP or equivalent) as needed Required ...

KBR, Inc.

Program Manager

Beavercreek, OH · On-site

Title: Program Manager KBR is seeking a Senior Program Manager to support the Simulator Division (AFLCMC/WNS) located at Wright-Patterson Air Force Base. The successful candidate will provide ...

KBR

Program Manager

Beavercreek, OH · On-site

Title: Program Manager KBR is seeking a Senior Program Manager to support the Simulator Division (AFLCMC/WNS) located at Wright-Patterson Air Force Base. The successful candidate will provide ...

Dovel Technologies, Inc

Program Manager

Beavercreek, OH · On-site

$102K - $170K/yr

Join a high-performing project management team supporting U.S. Air Force acquisition and sustainment programs. This position is for a Program Manager for the Air Force Life Cycle Management Center.

Fairbanks Morse Defense

Program Manager

Salem, OH · On-site

Support the customer service strategy for Hunt Valve by working closely with scheduling, manufacturing, operations, and program management peers, acting as the voice of the customer primarily within ...

SmartStart Education, LLC

Program Manager

Cleveland, OH · Hybrid

$40K/yr

Support * Supervise and support tutors, teachers, and program coordinators. * Provide coaching ... Proven ability to build and maintain strong, trust-based customer relationships, particularly with ...

Guidehouse

Program Manager

Beavercreek, OH · On-site

$102K - $170K/yr

Join a high-performing project management team supporting U.S. Air Force acquisition and sustainment programs. This position is for a Program Manager for the Air Force Life Cycle Management Center.

Guidehouse

Program Manager

Beavercreek, OH

$102K - $170K/yr

Join a high-performing project management team supporting U.S. Air Force acquisition and sustainment programs. This position is for a Program Manager for the Air Force Life Cycle Management Center.

BeloForm Craft

Customer Support Assistant

Dayton, OH · On-site

$38K - $44K/yr

Maintain detailed records of customer interactions in our CRM system. * Collaborate with other ... Proven experience in customer support or a related role. * Excellent verbal and written ...

Dinamic AS Group

Customer Support Assistant

Cincinnati, OH · On-site

$39K - $43K/yr

Customer Support Assistant Dinamic AS Group is seeking a highly motivated and detail-oriented ... Excellent organizational and time-management abilities * Professional demeanor and customer-focused ...

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All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Ohio

Customer Support Program Manager information

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.

What cities in Ohio are hiring for Customer Support Program Manager jobs?

Cities in Ohio with the most Customer Support Program Manager job openings:

Infographic showing various Customer Support Program Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Customer Support Technician

Dayton, OH • On-site

Modern Technology Solutions, Inc.
Engineering Professional Services • 501 - 1,000 employees
Learn more about Modern Technology Solutions, Inc.external

$17.75 - $24/hr

Full-time

Posted 27 days ago

Job description

MTSI is seeking a highly motivated Customer Support Technician to provide technical support within a fast-paced, mission-focused environment supporting advanced Air Force systems and enterprise IT operations. The ideal candidate is customer-oriented, proactive, and experienced in troubleshooting hardware, software, networks, and secure mission systems. This role requires strong communication skills, a commitment to timely problem resolution, and the ability to work closely with engineers, program managers, and end users across a complex technical landscape.

Responsibilities Serve as the first point of contact for all help desk inquiries, providing Tier I-II technical support for end users. Diagnose and resolve issues related to workstations, laptops, printers, peripherals, and enterprise software applications. Support account provisioning, permissions, and access requests across secure and non-secure networks.

Troubleshoot connectivity, VPN, and network-related issues, escalating when necessary to higher-tier teams. Maintain accurate records of service tickets, issues, and resolutions using established ticketing systems. Assist users with hardware/software installations, updates, and configuration tasks.

Coordinate with cybersecurity personnel to ensure compliance with security requirements, patching, and system hardening. Support system rollouts, hardware refresh cycles, and continuous improvement initiatives. Provide outstanding customer service and maintain a professional, user-focused approach in all interactions.

Assist with documentation, knowledge base articles, and process updates to improve support workflows. Required Qualifications Active Top Secret Clearance. TS/SCI preferred.

5+ years of experience in help desk or IT support roles (Tier I or II). Strong troubleshooting skills across Windows operating systems, hardware, and software applications. Experience with secure networks, account administration, and access request workflows.

Familiarity with ticketing and IT service management systems (e.g., Jira, ServiceNow, Remedy). Strong communication and customer service skills; ability to explain technical concepts to non-technical users. Ability to work onsite and support time-sensitive mission requirements

Preferred Qualifications CompTIA A+, Network+, Security+, or similar certifications. Experience supporting DoD, Air Force, or other classified environments. Knowledge of endpoint security tools, patch management, and compliance frameworks.

Familiarity with enterprise collaboration tools and configuration (Teams, Outlook, SharePoint). Experience supporting engineering or software development environments. #LI-MS1 #MTSI #skyline.

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