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Customer Support Program Manager Jobs in Illinois

Meharry Medical College

Program Manager

Campus, IL · On-site

The Program Manager acts as a liaison between Principal Investigators (PIs), Grants Management, and project teams while providing technical and professional leadership to support program objectives.

TEKsystems

Customer Support Specialist

Schaumburg, IL · On-site

$20/hr

In this position, you will support Account Managers and fleet customers by researching and ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

New

TEKsystems

Customer Support Specialist

Schaumburg, IL

$20/hr

In this position, you will support Account Managers and fleet customers by researching and ... Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a ...

New

ULINE

Customer Support Specialist

Gurnee, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program ...

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program ...

Cintas

Customer Support Specialist

Chicago, IL · On-site

$21.18 - $26.68/hr

The Customer Support Specialist promotes customer satisfaction, profit/sales growth and retention ... Partner with Customer Relationship Manager in implementing program changes. Identify and develop ...

New

ULINE

Customer Support Specialist

Gurnee, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program ...

Snowflake

Principal Program Manager

Chicago, IL · On-site

$157K - $205K/yr

As a Principal Program Manager, you will deliver large projects or programs and drive new service ... Experience in a customer support and advisory technical role (Solution architect, system ...

OSI Group

FSQA Customer Support Manager

Aurora, IL · On-site

$97K/yr

... programs. • Support the OSI Corporate FSQA Department in managing emerging food safety and ... customer sites. • Experience in SAP, specific to QM role desired. • Knowledge of Microsoft ...

OSI Group

FSQA Customer Support Manager

Aurora, IL · On-site

$46.94 - $70.42/hr

... programs. • Support the OSI Corporate FSQA Department in managing emerging food safety and ... customer sites. • Experience in SAP, specific to QM role desired. • Knowledge of Microsoft ...

Servbank

Customer Support Specialist

Clifton, IL · On-site

$36K - $42K/yr

We are seeking a professional and customer-focused Customer Support Specialist to support routine ... Manage and prioritize the phone support queue to ensure timely assistance. * Document client ...

Servbank

Customer Support Specialist

Danville, IL · On-site

$36K - $42K/yr

We are seeking a professional and customer-focused Customer Support Specialist to support routine ... Manage and prioritize the phone support queue to ensure timely assistance. * Document client ...

Servbank

Customer Support Specialist

Savoy, IL · On-site

$36K - $42K/yr

We are seeking a professional and customer-focused Customer Support Specialist to support routine ... Manage and prioritize the phone support queue to ensure timely assistance. * Document client ...

Orbus

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

Inquiry Management : Provide assistance with customer inquiries including, but not limited to, quotes, order placement, product questions, pricing, and general account support. * Order Entry

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

Inquiry Management : Provide assistance with customer inquiries including, but not limited to, quotes, order placement, product questions, pricing, and general account support. * Order Entry

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Showing results 41-60

All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Illinois

Customer Support Program Manager information

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.

What cities in Illinois are hiring for Customer Support Program Manager jobs?

Cities in Illinois with the most Customer Support Program Manager job openings:

Infographic showing various Customer Support Program Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Program Manager

Campus, IL • On-site

Meharry Medical College
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Meharry Medical Collegeexternal

Full-time

Re-posted 23 days ago

Job description

The Program Manager oversees the development, operational planning, establishment, execution, and evaluation of investigator and institutional extramural programs, including grant-funded initiatives. This role is pivotal in ensuring compliance with funding agency guidelines, financial stewardship, and effective collaboration with stakeholders. The Program Manager acts as a liaison between Principal Investigators (PIs), Grants Management, and project teams while providing technical and professional leadership to support program objectives.

Essential Functions (Principal Duties and Job Responsibilities):

  • Coordinate and assist with proposal writing and detailed budget preparation, ensuring alignment with project goals, including personnel costs, equipment, supplies, travel, and indirect costs.
  • Manage contracts, grants, and state funding by approving and monitoring budget expenditures and preparing budget revisions.
  • Provide interim and final status reports on all accounts and ensure adherence to university, state, and federal policies.
  • Track grant expenditures continuously against approved budgets, identify variances, and implement corrective actions.
  • Ensure adherence to all grant regulations and compliance requirements, including federal and state guidelines.
  • Assist with internal and external audits related to grant funds.
  • Prepare accurate and timely financial reports for funders, including narrative explanations for budget deviations
  • Analyze financial data to identify trends, assess project performance, and inform decision-making.
  • Work closely with program staff to understand project needs, allocate funds appropriately, and address financial concerns.
  • Meet regularly with Principal Investigators and project managers to report progress and ensure outcomes are met in a timely fashion.
  • Develop and implement systems and processes to establish and maintain records for program activities.
  • Assist in establishing and implementing short- and long-range research goals, objectives, policies, and operating procedures.
  • Perform other job-related duties as assigned to ensure the efficient operation of the program/project.

Knowledge, Skills and Abilities Required:

  • Strong managerial skills with the ability to oversee multiple research and grant projects.
  • Knowledge of grant regulations, budget preparation, and financial management principles.
  • Proven ability to work effectively with local, state, and federal agencies.
  • Experience in processing sub-award agreements, consultant contracts, and requisitions.

Knowledge, Skills, Abilities Preferred:

  • Ability to gather data, compile information, and prepare detailed reports.
  • Exceptional communication and interpersonal skills, including the ability to present facts and recommendations effectively.
  • Strong organizational, analytical, and data interpretation skills.
  • Knowledge of office administration tools, including efficient filing systems and financial tracking software.
  • Exceptional communication and interpersonal skills, including the ability to present facts and recommendations effectively.

Education and Experience Required:

  • Bachelor's degree (B.A.) from an accredited college or university with at least two (2) years of directly related management expertise in fiscal services and administration.
  • Previous grant experience is preferred.

Equal Employment Opportunity Statement

Meharry Medical College complies with Title IX and is an affirmative action employer. Candidates will be considered for employment without discrimination for an non-merit reason such as race, color, national origin, sex, religion, age, handicap or veteran status.

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