ZipRecruiter

Log In

1

Customer Support Program Manager Jobs in Georgia

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're ... About Your Role As a Customer Support Specialist, you will provide an exceptional support ...

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

The Customer Support Technician is responsible for providing technical support and outstanding ... This role involves managing warranty claims, troubleshooting technical issues, and offering timely ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Set and manage appropriate customer expectations around resolution and response times, adhering to ...

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

The Customer Support Technician is responsible for providing technical support and outstanding ... This role involves managing warranty claims, troubleshooting technical issues, and offering timely ...

Werfen

Program Manager

Norcross, GA · On-site

... customer support, marketing, sales, service, affiliates, etc.) through established communication ... Certification in project management or program management is desired Management has the discretion ...

Colony Bank

Customer Support Specialist

Thomasville, GA · On-site

$14.50 - $19.75/hr

We are passionate about serving our customers and delivering solutions. At Colony Bank, we Make It ... and support all management decisions. 9. Complies with all bank and personnel policies and ...

Colony Bank

Customer Support Specialist

Fitzgerald, GA · On-site

$15.50 - $20.75/hr

We are passionate about serving our customers and delivering solutions. At Colony Bank, we Make It ... and support all management decisions. 9. Complies with all bank and personnel policies and ...

previous page

Showing results 41-60

All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Georgia

Customer Support Program Manager information

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.

What cities in Georgia are hiring for Customer Support Program Manager jobs?

Cities in Georgia with the most Customer Support Program Manager job openings:

Infographic showing various Customer Support Program Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Req187340 Program Manager, Online Merch

Atlanta, GA • On-site

Home Depot
Retail • 10K+ employees
Learn more about Home Depotexternal

Full-time

Re-posted 2 days ago

Key responsibilities

  • Coordinate and support program lifecycle activities across cross-functional teams, including intake, planning, delivery oversight, adoption, and continuous improvement.

  • Develop and maintain program plans, operating rhythms, and roadmaps to ensure clear ownership, alignment, and accountability across stakeholders.

  • Track and analyze program KPIs and stakeholder feedback to identify root causes and drive continuous improvement.

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,511 frontline employees who took The Breakroom Quiz

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Program Manager, Online Merchandising supports the planning, coordination, and continuous optimization of key initiatives that enable the success and scalability of Online Merchandising programs and enablement models, including onboarding, training, change enablement, and operational readiness. This role is responsible for coordinating and supporting program lifecycle activities across cross-functional teams, including intake, planning, delivery oversight, adoption, and continuous improvement across multiple initiatives and workstreams that support merchants, program teams, and partner-facing experiences. Serving as a central point of coordination across stakeholders, the Program Manager drives clarity, accountability, and forward progress across workstreams through structured planning, proactive communication, and disciplined risk management.
Additionally, the Program Manager partners closely with stakeholders to identify inefficiencies and uncover opportunities for process, tooling, and workflow improvements, translating insights into scalable solutions that enhance program effectiveness and support broader Online Merchandising and digital transformation efforts. Success in this role is demonstrated by consistent delivery of multi-workstream roadmaps, measurable adoption of new processes and tools, and improved onboarding and enablement outcomes. The Program Manager drives reduced cycle time and ambiguity through structured operating rhythms, while maintaining strong stakeholder alignment through clear communication, disciplined execution, and continuous optimization.
Key Responsibilities:
  • 35% Program Strategy, Intake & Roadmapping - Own intake, prioritization, and scoping of new initiatives; translate ambiguous requests into clear objectives, success criteria, and execution plans. Partner with stakeholders to identify inefficiencies, gaps, and opportunities for process, tooling, and workflow improvements, translating insights into actionable initiatives. Build and maintain quarterly roadmaps across workstreams, aligning timelines with priorities, dependencies, resourcing, and key business cycles. Partner with stakeholders to align on scope, readiness criteria, and success measures, including training, onboarding, and enablement needs required to support adoption.
  • 30% Program Coordination, Delivery Oversight & Enablement - Develop and maintain integrated program plans and operating rhythms, ensuring clear ownership, alignment, and accountability across stakeholders. Lead working sessions and cross-functional checkpoints; drive accountability and remove blockers through influence. Coordinate program launch readiness across stakeholders, ensuring teams have the tools, training, and resources needed to execute successfully. Oversee post-launch performance by facilitating feedback loops, tracking adoption, and aligning teams on prioritized improvements, including iteration on training and enablement based on user feedback.
  • 20% Stakeholder Management & Executive Storytelling - Develop and execute stakeholder communication plans that clearly articulate changes, impact, timing, and required actions. Deliver concise status updates and executive-ready readouts; proactively escalate risks, tradeoffs, and decisions. Build and maintain strong cross-functional partnerships across Merchandising, Program teams, and Learning & Enablement partners to support program adoption.
  • 10% Measurement, Reporting & Continuous Improvement - Define and track program KPIs and health metrics, including adoption, engagement, enablement effectiveness, and business outcomes where applicable. Analyze performance data and stakeholder feedback to identify root causes and drive continuous improvement across programs, including refinement of onboarding, training, and change enablement approaches. Standardize and maintain program operating tools and artifacts, including templates, playbooks, intake processes, and documentation.
  • 5% Financial/Vendor/Operational Support - Support forecasting, invoice tracking, and budget variance reporting for programs involving external tools, vendors, or services.

Direct Manager/Direct Reports:
  • This Position typically reports to Sr Manager, Program Management
  • This Position has 0 direct reports.

Travel Requirements:
  • Typically requires overnight travel less than 5% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Experience coordinating cross-functional programs or initiatives, including planning, delivery oversight, and post-launch optimization
  • Ability to develop and maintain program plans, timelines, and communication cadences to ensure alignment and transparency across stakeholders
  • Experience identifying and managing risks, dependencies, and roadblocks, with the ability to proactively drive resolution and maintain momentum
  • Strong analytical and problem-solving skills, with the ability to translate data and feedback into actionable program improvements
  • Experience defining and tracking program metrics and performance indicators to measure effectiveness and inform decision-making
  • Exposure to change management practices, including supporting adoption of new tools, processes, or workflows
  • Background supporting merchandising, business operations, or enablement functions preferred
  • Strong interpersonal and relationship-building skills, with the ability to influence cross-functional stakeholders and navigate complex team dynamics
  • Demonstrated ability to exercise sound judgment, discernment, and discretion when managing sensitive information and competing priorities
  • Exceptional communication and stakeholder management skills, with the ability to tailor messaging and drive alignment across teams and leadership levels
  • Advanced proficiency in PowerPoint and executive storytelling, with the ability to translate complex concepts into clear, compelling, and visually engaging presentations that inform decision-making

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 2

Preferred Years of Work Experience:
  • 4

Minimum Leadership Experience:
  • No previous leadership experience

Preferred Leadership Experience:
  • 1+ year of previous leadership experience

Certifications:
  • None

Competencies:
  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Drives Results
  • Manages Conflict

What Home Depot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Home Depot logo

About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail, manufacturing and personal services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Social media

FacebookTwitter

View All Home Depot Jobs

Apply