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Customer Support Fraud Analyst Jobs in Florida (NOW HIRING)

Nymbus, Inc.

Fraud Analyst

Jacksonville, FL · Remote

... customer service. The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function ...

Advisor Group Inc.

Fraud Analyst

Saint Petersburg, FL · On-site

$65K - $75K/yr

Support regulatory, legal, and internal inquiries related to fraud investigations. * Maintain a ... Strong analytical, critical thinking, and problem-solving skills. * Excellent written and verbal ...

Bank OZK

Fraud Analyst

Clearwater, FL · On-site

We believe in providing our dedicated team members with the best resources to support their ... Responds to fraud incidents as described within the Bank's Fraud Risk Management Program.

Bank OZK

Fraud Analyst

Clearwater, FL · On-site

We believe in providing our dedicated team members with the best resources to support their ... Responds to fraud incidents as described within the Bank's Fraud Risk Management Program.

Seacoast Bank

Fraud Analyst (Temporary)

Stuart, FL · On-site

... support to customers, non-customers and bank personnel with fraud claim and identity theft ... Strong analytical, communications and decision-making skills. * Thorough knowledge of applicable ...

Seacoast Bank

Fraud Analyst (Temporary)

Orlando, FL · On-site

... support to customers, non-customers and bank personnel with fraud claim and identity theft ... Strong analytical, communications and decision-making skills. * Thorough knowledge of applicable ...

Seacoast Bank

Fraud Analyst (Temporary)

Miami, FL · On-site

... support to customers, non-customers and bank personnel with fraud claim and identity theft ... Strong analytical, communications and decision-making skills. * Thorough knowledge of applicable ...

Seacoast Bank

Fraud Analyst (Temporary)

Sarasota, FL · On-site

... support to customers, non-customers and bank personnel with fraud claim and identity theft ... Strong analytical, communications and decision-making skills. * Thorough knowledge of applicable ...

Seacoast Bank

Fraud Analyst (Temporary)

Sarasota, FL · On-site

... support to customers, non-customers and bank personnel with fraud claim and identity theft ... Strong analytical, communications and decision-making skills. * Thorough knowledge of applicable ...

Seacoast Bank

Fraud Analyst (Temporary)

Naples, FL · On-site

... support to customers, non-customers and bank personnel with fraud claim and identity theft ... Strong analytical, communications and decision-making skills. * Thorough knowledge of applicable ...

Seacoast Bank

Fraud Analyst (Temporary)

Tampa, FL · On-site

... support to customers, non-customers and bank personnel with fraud claim and identity theft ... Strong analytical, communications and decision-making skills. * Thorough knowledge of applicable ...

Seacoast Bank

Fraud Analyst (Temporary)

Stuart, FL · On-site

... support to customers, non-customers and bank personnel with fraud claim and identity theft ... Strong analytical, communications and decision-making skills. * Thorough knowledge of applicable ...

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Customer Support Fraud Analyst information

What cities in Florida are hiring for Customer Support Fraud Analyst jobs?

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Fraud Analyst

Miami, FL • On-site

South Florida Educational Federal Credit Union
Finance and Insurance • 201 - 500 employees
Learn more about South Florida Educational Federal Credit Unionexternal

Full-time

Re-posted 7 days ago

Job description

Job Summary:

The Enterprise Fraud Analyst is responsible for identifying, investigating, and mitigating fraud risks across Educational Federal Credit Union’s entire enterprise. This role supports organization-wide fraud prevention efforts by analyzing trends, monitoring activity across multiple channels, and partnering with business units to strengthen controls, reduce losses, and protect members. The analyst plays a key role in enterprise risk management and regulatory compliance

Duties & Responsibilities:

  • Monitor and analyze fraud activity across all credit union products and channels, including deposits, lending, cards, ACH, wires, online and mobile banking.
  • Investigate suspected fraudulent activity and document cases in accordance with enterprise standards.
  • Identify fraud trends, root causes, and emerging risks impacting multiple business units.
  • Use internal and external resources to gain greater understanding of fraud analysis practices and processes and compliance implications. Examples of resources are meeting with department leaders, communicating with examiners, and conducting research.
  • Partner with business lines enterprise-wide to implement enterprise fraud controls.
  • Support enterprise fraud strategies, policies, and procedures to ensure consistent application across the organization.
  • Develop and maintain fraud metrics, dashboards, and reporting for leadership and risk committees.
  • Recommend process improvements and system enhancements to reduce fraud exposure and member impact.
  • Assists with fraud-related risk assessments.
  • Assist with vendor management related to fraud detection tools and monitoring systems and act as administrator for those systems.
  • Support regulatory exams, audits, and internal reviews related to fraud risk.
  • Participate in enterprise incident response efforts for significant fraud events
  • Performs other duties as assigned by management.

Preferred Qualifications:

  • Experience in a credit union or community banking environment.
  • Knowledge of NCUA regulations and fraud-related expectations.
  • Familiarity with enterprise fraud platforms and case management systems.
  • Experience with data analytics, SQL, or reporting tools.


Skills:

  • Strong understanding of financial fraud schemes and prevention methods.
  • Demonstrated ability to analyze complex data and identify actionable insights.
  • Excellent written and verbal communication skills.
  • High level of integrity and discretion when handling sensitive information.
  • Ability to think strategically, conceptually and analytically including strong organizational skills.
  • Strong attention to detail .
  • Ability to meets deadlines and manage changing priorities with limited direction.
  • Advanced proficiency with Microsoft Office.
  • Maintain the confidentiality of the Credit Union and member records at all times.
  • Advanced knowledge of EdFed products and services.

Apply