Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...
Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...
Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...
Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...
Manager, Customer Success
Norway, MI · On-site
You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...
Manager, Customer Success
Norway, MI · On-site
You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...
Customer Success Manager
Ann Arbor, MI · On-site
Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals. * Monitor ...
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Customer Success Manager
Ann Arbor, MI · On-site
Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals. * Monitor ...
Customer Success Manager
Ann Arbor, MI · On-site
Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals. * Monitor ...
Customer Success Manager
Ann Arbor, MI · On-site
Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals. * Monitor ...
Customer Success Manager
Ann Arbor, MI · On-site
Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals. * Monitor ...
Customer Success Manager
Ann Arbor, MI · On-site
Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals. * Monitor ...
Customer Success Specialist
Troy, MI · On-site
Customer Success Specialist The Customer Success Specialist is responsible for driving customer ... This role supports Hobart Service's retention strategy by ensuring customers fully realize the ...
Customer Success Specialist
Troy, MI · On-site
Customer Success Specialist The Customer Success Specialist is responsible for driving customer ... This role supports Hobart Service's retention strategy by ensuring customers fully realize the ...
Customer Success Specialist
Lansing, MI · On-site
$60K - $75K/yr
The Customer Success Specialist partners cross-functionally with Sales, Support, Services, Finance, and Product teams to deliver seamless customer experience, reduce churn, and identify opportunities ...
Customer Success Specialist
Lansing, MI · On-site
$60K - $75K/yr
The Customer Success Specialist partners cross-functionally with Sales, Support, Services, Finance, and Product teams to deliver seamless customer experience, reduce churn, and identify opportunities ...
Customer Success Manager
Grand Rapids, MI · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Creates and delivers data-supported business reviews and reports to highlight customer utilization ...
Customer Success Manager
Grand Rapids, MI · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Creates and delivers data-supported business reviews and reports to highlight customer utilization ...
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Creates and delivers data-supported business reviews and reports to highlight customer utilization ...
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Creates and delivers data-supported business reviews and reports to highlight customer utilization ...
Customer Success Manager
Grand Rapids, MI · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Creates and delivers data-supported business reviews and reports to highlight customer utilization ...
Customer Success Manager
Grand Rapids, MI · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Creates and delivers data-supported business reviews and reports to highlight customer utilization ...
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...
Customer Success Manager
Ann Arbor, MI · On-site
Customer Success Manager Founded in 2000, Campfire Interactive is a leader in cloud-based solutions ... Support customers through the full lifecycle -- from pilot to active production -- ensuring smooth ...
Customer Success Manager
Ann Arbor, MI · On-site
Customer Success Manager Founded in 2000, Campfire Interactive is a leader in cloud-based solutions ... Support customers through the full lifecycle -- from pilot to active production -- ensuring smooth ...
Customer Success Specialist
Detroit, MI · On-site
That means delivering insanely great support at speed, eliminating friction for families, and ... We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ...
Customer Success Specialist
Detroit, MI · On-site
That means delivering insanely great support at speed, eliminating friction for families, and ... We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ...
Customer Success Manager
Kalamazoo, MI · On-site
$80K - $85K/yr
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...
Customer Success Manager
Kalamazoo, MI · On-site
$80K - $85K/yr
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...
Customer Success Manager
Kalamazoo, MI · On-site
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...
Customer Success Manager
Kalamazoo, MI · On-site
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...
Customer Success Specialist
Detroit, MI · On-site
That means delivering insanely great support at speed, eliminating friction for families, and ... We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ...
Customer Success Specialist
Detroit, MI · On-site
That means delivering insanely great support at speed, eliminating friction for families, and ... We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ...
Customer Success Manager
Ann Arbor, MI · On-site
... As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire ... Support customers through the full lifecycle - from pilot to active production - ensuring smooth ...
Customer Success Manager
Ann Arbor, MI · On-site
... As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire ... Support customers through the full lifecycle - from pilot to active production - ensuring smooth ...
... As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire ... Support customers through the full lifecycle - from pilot to active production - ensuring smooth ...
... As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire ... Support customers through the full lifecycle - from pilot to active production - ensuring smooth ...
Customer Success Manager
Detroit, MI · On-site
Monitor open support cases and escalations to ensure timely resolution; follow through until the ... Partner with the Customer Success Program Manager to ensure customer-driven initiatives are ...
Customer Success Manager
Detroit, MI · On-site
Monitor open support cases and escalations to ensure timely resolution; follow through until the ... Partner with the Customer Success Program Manager to ensure customer-driven initiatives are ...
Customer Success Support information
What cities in Michigan are hiring for Customer Success Support jobs?
Cities in Michigan with the most Customer Success Support job openings:
Intern, Customer Support and Customer Success
Wyoming, MI
Harris
• Accounting Services • 1 - 5K employees1,001 - 5,000 employees
$22 - $25/hr
Part-time
Re-posted 15 days ago
Harris Computer rating
8.5
Based on 10 frontline employees who took The Breakroom Quiz
Job description
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
Pay rate: $22.00 - $25.00 USD per hour
What Harris Computer employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Harris Computer Systems
Sourced by ZipRecruiter
Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.
Industry
Accounting services
Company size
1,001 - 5,000 Employees
Headquarters location
Ottawa, ON, CA