About the Role Subbase is looking for a Customer Success Associate to support our enterprise customer base. This role does not own customer relationships directly -- instead, it works hand-in-hand ...
About the Role Subbase is looking for a Customer Success Associate to support our enterprise customer base. This role does not own customer relationships directly -- instead, it works hand-in-hand ...
Customer Success Manager
Orlando, FL · On-site
$15K - $25K/mo
Coordinate support & issue resolution. Identify & influence expansion. Who We Are Looking For Experience- 2-5 years in customer success, account management, support management, or similar client ...
Customer Success Manager
Orlando, FL · On-site
$15K - $25K/mo
Coordinate support & issue resolution. Identify & influence expansion. Who We Are Looking For Experience- 2-5 years in customer success, account management, support management, or similar client ...
Act as a dedicated Customer Success advocate to ensure flawless program execution and minimize ... Support SPMs by ensuring DERMS and marketplace partners are fully equipped with the tools, training ...
Act as a dedicated Customer Success advocate to ensure flawless program execution and minimize ... Support SPMs by ensuring DERMS and marketplace partners are fully equipped with the tools, training ...
Customer Success Manager
Orlando, FL · On-site
Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...
Customer Success Manager
Orlando, FL · On-site
Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...
Customer Success Manager
Miami, FL · On-site
Responsibilities * Provide support throughout restaurant partners' entire life cycle, from ... Report to the Director of Customer Success * Work in the field 3-4 days a week Requirements * Based ...
Customer Success Manager
Miami, FL · On-site
Responsibilities * Provide support throughout restaurant partners' entire life cycle, from ... Report to the Director of Customer Success * Work in the field 3-4 days a week Requirements * Based ...
Customer Success Manager
Miami, FL · On-site
CSAM must support activities from all internal and external stakeholders throughout the customer ... success. (i.e., operations budgeting, asset management, capital planning & procurement, KPI goal ...
Customer Success Manager
Miami, FL · On-site
CSAM must support activities from all internal and external stakeholders throughout the customer ... success. (i.e., operations budgeting, asset management, capital planning & procurement, KPI goal ...
Partner with cross-functional teams (Support, Services, Product, Sales, and State/Partner teams) to ... Regularly review customer success plans with stakeholders to adjust strategies as needed. * Co-lead ...
Partner with cross-functional teams (Support, Services, Product, Sales, and State/Partner teams) to ... Regularly review customer success plans with stakeholders to adjust strategies as needed. * Co-lead ...
At ITRADE STEM, we help create jobs and support the future of industries like space, technology ... As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
At ITRADE STEM, we help create jobs and support the future of industries like space, technology ... As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
Customer Success Manager
Tallahassee, FL · On-site
Support high level customer advocacy by promoting success stories and use cases. Qualifications • Experience in leveraging or critically thinking about how to integrate AI into work processes ...
Customer Success Manager
Tallahassee, FL · On-site
Support high level customer advocacy by promoting success stories and use cases. Qualifications • Experience in leveraging or critically thinking about how to integrate AI into work processes ...
Customer Success Manager
Miami, FL · Remote
Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Share ownership of "one-to-many" motions (e.g. webinars), when required, to support customer ...
Quick apply
Customer Success Manager
Miami, FL · Remote
Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Share ownership of "one-to-many" motions (e.g. webinars), when required, to support customer ...
About the role Subbase is looking for a Customer Success Associate to support our enterprise customer base. This role does not own customer relationships directly - instead, it works hand-in-hand ...
About the role Subbase is looking for a Customer Success Associate to support our enterprise customer base. This role does not own customer relationships directly - instead, it works hand-in-hand ...
Partner with cross-functional teams (Support, Services, Product, Sales, and State/Partner teams) to ... Regularly review customer success plans with stakeholders to adjust strategies as needed. * Co-lead ...
Partner with cross-functional teams (Support, Services, Product, Sales, and State/Partner teams) to ... Regularly review customer success plans with stakeholders to adjust strategies as needed. * Co-lead ...
Customer Success Manager
Orlando, FL · On-site
... business success. Backed by Insight Partners, a leading global software investor, Kaseya has ... Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints ...
Customer Success Manager
Orlando, FL · On-site
... business success. Backed by Insight Partners, a leading global software investor, Kaseya has ... Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints ...
Customer Success Manager
Orlando, FL · On-site
... business success. Backed by Insight Partners, a leading global software investor, Kaseya has ... Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints ...
Customer Success Manager
Orlando, FL · On-site
... business success. Backed by Insight Partners, a leading global software investor, Kaseya has ... Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints ...
Customer Success Manager
Miami, FL · On-site
CSAM must support activities from all internal and external stakeholders throughout the customer ... success. (i.e., operations budgeting, asset management, capital planning & procurement, KPI goal ...
Customer Success Manager
Miami, FL · On-site
CSAM must support activities from all internal and external stakeholders throughout the customer ... success. (i.e., operations budgeting, asset management, capital planning & procurement, KPI goal ...
Customer Success Manager
Maitland, FL · Hybrid
CSMs aim to bring in more expertise to support our customer business expansion & are responsible ... Customer Success Managers lead the post-sales cycle and are an essential part of completing a ...
Customer Success Manager
Maitland, FL · Hybrid
CSMs aim to bring in more expertise to support our customer business expansion & are responsible ... Customer Success Managers lead the post-sales cycle and are an essential part of completing a ...
Customer Success Manager
Tampa, FL · Remote
The CSM will partner closely with Sales, Professional Services, Support and Product to ensure ... Develop and execute customer success plans tied to revenue growth or operational efficiency and ...
Quick apply
Customer Success Manager
Tampa, FL · Remote
The CSM will partner closely with Sales, Professional Services, Support and Product to ensure ... Develop and execute customer success plans tied to revenue growth or operational efficiency and ...
Our products are already supporting one of the largest K-12 school networks in the United States ... As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ...
Our products are already supporting one of the largest K-12 school networks in the United States ... As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ...
Customer Success Manager
Plantation, FL · On-site
Where Support reacts, Customer Success anticipates -- integrating Inspected into how our customers actually run their business, preventing problems before they happen, and driving real adoption, not ...
Customer Success Manager
Plantation, FL · On-site
Where Support reacts, Customer Success anticipates -- integrating Inspected into how our customers actually run their business, preventing problems before they happen, and driving real adoption, not ...
Customer Success Manager
Saint Petersburg, FL · On-site
$70K - $80K/yr
Support Revenue Collections: Assist finance with payment follow-ups and collections when needed, maintaining positive customer relationships while improving cash flow. How Success is Measured * 10% ...
Customer Success Manager
Saint Petersburg, FL · On-site
$70K - $80K/yr
Support Revenue Collections: Assist finance with payment follow-ups and collections when needed, maintaining positive customer relationships while improving cash flow. How Success is Measured * 10% ...
Customer Success Associate
Fort Lauderdale, FL • On-site
Sub Base Inc
Other
Re-posted 28 days ago
Job description
Customer Success Associate
SubBase is a centralized technology platform simplifying outdated workflows in construction materials management. Say goodbye to the days of fumbling through manual, paper-based workflows and say hello to a streamlined procurement experience that gets you back in control without changing how it's always done. Crafted by the hands of construction veterans and sharpened by cutting-edge tech, SubBase is your go-to for a user-friendly interface that makes efficiency with the field, office, and vendors second nature. Effortlessly request quotes, chat with vendors, and send out POs while syncing with your accounting system. Keep an eye on your deliveries without breaking a sweat, and let the automation do the number crunching, reconciling invoices like clockwork. With SubBase, everything happens in real-time, in one place—so you can focus on what you do best.... building. With SubBase you're not just upgrading your tools; you're streamlining your entire workday. Keep it simple, enhance relationships, and take command of your bottom line. Start managing your materials across all projects and vendors with ease. SubBase is not just a platform; it's your partner in building a more efficient future.
About the RoleSubbase is looking for a Customer Success Associate to support our enterprise customer base. This role does not own customer relationships directly — instead, it works hand-in-hand with our Enterprise Customer Success Managers (CSMs) to keep enterprise accounts running smoothly, ensure customers get consistent value from our platform, and free up the CSM to focus on strategic account growth and executive relationships. It's a great fit for someone who wants exposure to enterprise account management and a path toward a CSM role.
What You'll Do• Partner closely with Enterprise CSMs as their primary point of support across a portfolio of enterprise accounts, without holding direct ownership of those relationships.
• Prepare account materials, data, and reporting ahead of customer meetings, business reviews, and renewals.
• Track action items, follow-ups, and open issues for enterprise accounts, and keep the CSM informed of account health and status.
• Coordinate with internal teams (support, product, implementation) on behalf of enterprise accounts to resolve issues quickly.
• Join onsite customer visits and travel with the Enterprise CSM to support meetings, training, and business reviews (25–35% travel).
• Monitor usage and adoption data to flag risks or opportunities to the CSM before they become escalations.
• Help maintain accurate account records and documentation in the CRM and customer success tools.
• Support onboarding and training logistics for enterprise customers as directed by the CSM.
Qualifications• 5+ years of experience in customer success, account management, support, or a related customer-facing role.
• Strong organizational skills and comfort managing multiple accounts and priorities at once.
• Clear written and verbal communication, including comfort presenting to customers alongside a CSM.
• A collaborative mindset — this role succeeds by making the Enterprise CSM and the account more effective, not by working independently.
• Willingness and ability to travel 25–35% of the time.
• Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight) is a plus.