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Customer Success Manager Remote Cybersecurity Jobs

YQN

Customer Success Manager(Remote)

$80K - $120K/yr

YQN is seeking a proactive and customer-oriented Customer Success Manager(Remote) to support and grow relationships with our clients and partners. This role is responsible for ensuring customer ...

Arcoro

Customer Success Manager - Remote

Phoenix, AZ · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Phoenix, AZ · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Factal

Customer Success Manager (Remote)

Chicago, IL · Remote

$65K - $85K/yr

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer satisfaction, retention and growth. The candidate should be in the Central Time Zone, ideally in the ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable for ...

Ellucian

Customer Success Manager | Remote

Customer Success Managers act as the day-to-day point of contact for customers after implementation ... Professional development opportunities #LI-AC1 #LI-REMOTE Employment Type: FULL_TIME

Keeper Security

Customer Success Manager

This can be a 100% remote position from select locations with an opportunity to work a hybrid ... Keeper's cybersecurity software is trusted by millions of people and thousands of organizations ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location:  Remote Position Department:  Customer Success Reports To:  Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable ...

Horizon3.ai

Partner Customer Success Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Who You Are * 5+ years of experience in Customer Success, Technical Account Management, Channel ...

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Customer Success Manager Remote Cybersecurity information

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$32.5K

$83.1K

$140K

How much do customer success manager remote cybersecurity jobs pay per year?

As of Jun 5, 2026, the average yearly pay for customer success manager remote cybersecurity in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Success Manager do in a remote cybersecurity role?

A Customer Success Manager (CSM) in a remote cybersecurity role is responsible for ensuring that clients effectively use and benefit from cybersecurity products or services. They act as the primary point of contact for customers, guiding them through onboarding, addressing their concerns, and helping them achieve their security goals. CSMs also monitor customer satisfaction, provide training, and collaborate with internal teams to resolve technical issues, all while working remotely. Their aim is to build long-term relationships and reduce customer churn by ensuring clients are successful and satisfied with the cybersecurity solutions.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote cybersecurity role, and why are they important?

To thrive as a Customer Success Manager in remote cybersecurity, you need a strong understanding of cybersecurity concepts, customer relationship management, and a relevant bachelor's degree. Familiarity with CRM systems (like Salesforce), ticketing platforms, and cybersecurity tools or certifications (such as CISSP or CompTIA Security+) is often required. Exceptional communication, problem-solving, and the ability to build trust remotely are crucial soft skills for success in this role. These skills ensure effective client engagement, high retention rates, and the secure adoption of cybersecurity solutions in a distributed work environment.

How does a remote Customer Success Manager in cybersecurity typically collaborate with technical teams to resolve client issues?

As a remote Customer Success Manager in cybersecurity, you regularly communicate with technical support, engineering, and product teams to address client concerns and ensure smooth onboarding and ongoing adoption of security solutions. Collaboration often takes place via virtual meetings, shared documentation, and ticketing systems, requiring proactive communication and clear documentation of client needs. You'll act as a bridge between customers and internal teams, translating technical feedback into actionable insights and ensuring that client issues are resolved efficiently while maintaining a positive relationship.
Infographic showing various Customer Success Manager Remote Cybersecurity job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 10% Part Time, 13% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager(Remote)

YQN

Remote

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

About us:
YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. 'Simple shipping and easy freight' is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
About this role:
YQN is seeking a proactive and customer-oriented Customer Success Manager(Remote) to support and grow relationships with our clients and partners. This role is responsible for ensuring customer satisfaction, driving account retention, resolving operational issues, and coordinating cross-functional communication between clients and internal teams.
The ideal candidate is highly organized, responsive, solution-driven, and experienced in managing customer relationships in a fast-paced environment. Experience in logistics, supply chain, e-commerce, SaaS, or 3PL warehouse operations is strongly preferred.
Responsibilities:
  • Manage day-to-day communication with assigned customers via email, phone, and online meetings
  • Build strong long-term relationships with clients and act as the primary point of contact
  • Monitor customer accounts to ensure service quality, operational performance, and customer satisfaction
  • Proactively identify customer needs, issues, and business opportunities
  • Coordinate with operations, warehouse, dispatch, and internal support teams to resolve customer concerns efficiently
  • Track and follow up on customer requests, escalations, and service issues
  • Conduct regular business reviews and provide operational updates to customers
  • Support onboarding and training for new customers
  • Maintain accurate records in CRM systems and internal tracking tools
  • Collect customer feedback and collaborate with leadership to improve processes and service quality
  • Assist with account expansion and retention initiatives

Qualifications:
  • Bachelor's degree preferred
  • 3+ years of experience in Customer Success, Account Management, Client Services, or related roles
  • Experience in logistics, transportation, 3PL, supply chain, or e-commerce industries preferred
  • Strong communication and interpersonal skills
  • Excellent problem-solving and organizational abilities
  • Ability to manage multiple accounts and priorities simultaneously
  • Comfortable working independently in a remote environment
  • Proficient in Microsoft Office, Google Workspace, and CRM systems
  • Bilingual in English and Chinese is strongly preferred

Preferred Skills:
  • Experience working with cross-border logistics or warehouse operations
  • Data analysis and reporting experience
  • Familiarity with KPI tracking and SLA management
  • Ability to handle customer escalations professionally and efficiently

Work type: Full-time, Remote (U.S.-based)
Compensation&Benefits:
  • Pay: $80k - $120k
  • Paid time off and holidays, Medical/Dental/Vision insurance, 401(K)
  • Career growth opportunities within a fast-growing company
  • Flexible remote work environment

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