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Customer Success Manager Edtech Jobs in Markham, IL

Access One Inc.

Customer Success Manager

Chicago, IL · Hybrid

$75K - $80K/yr

Customer Success Manager Access One is a business technology services and telecommunications provider dedicated to delivering world-class solutions and an award-winning client experience. Founded in ...

Meltwater

Customer Success Manager

Chicago, IL · Hybrid

$80K - $107K/yr

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

$80K - $90K/yr

Customer Success Manager The Customer Success Manager will manage relationships and accounts with key Financial Services customers. This role involves ensuring customer satisfaction, promoting ...

SPINS

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager The Customer Success Manager will manage relationships and accounts with key Financial Services customers. This role involves ensuring customer satisfaction, promoting ...

HealthJoy

Customer Success Manager

Chicago, IL · Remote

As a Customer Success Manager , you'll lead a designated book of business aligned to HealthJoy's most strategic broker partners This is a unique opportunity for a high-energy benefits industry ...

Built In

Customer Success Manager

Chicago, IL

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join our Account Management team and own the customer experience for our SMB and Mid-Market accounts. In ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join our Account Management team and own the customer experience for our SMB and Mid-Market accounts. In ...

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$79 - $96/hr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You ...

ECP

Customer Success Manager

Chicago, IL · Remote

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...

Circadia Health

Customer Success Manager

Chicago, IL

$120K - $180K/yr

About the Role We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships. This is not a traditional account management role. You'll embed yourself ...

Circadia Health

Customer Success Manager

Chicago, IL · On-site

$120K - $180K/yr

About the Role We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships. This is not a traditional account management role. You'll embed yourself ...

QAD, Inc.

Customer Success Manager

Chicago, IL · Remote

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

QAD, Inc.

Customer Success Manager

Chicago, IL · Remote

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

RLDatix

Enterprise Customer Success Manager

Chicago, IL · On-site

$90 - $120/hr

Customer Success Manager | Customer Success |Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the ...

Canals

Customer Success Manager

Chicago, IL · On-site

$90 - $130/hr

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Edtech JobsCustomer Success Manager Edtech Jobs in Markham, IL

Customer Success Manager Edtech information

See Markham, IL salary details

$30.8K

$78.7K

$132.6K

How much do customer success manager edtech jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success manager edtech in Markham, IL is $78,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What job categories do people searching Customer Success Manager Edtech jobs in Markham, IL look for?

The top searched job categories for Customer Success Manager Edtech jobs in Markham, IL are:

What cities near Markham, IL are hiring for Customer Success Manager Edtech jobs?

Cities near Markham, IL with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Markham, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,653 per year, or $37.8 per hour.

Customer Success Manager

Access One Inc.

Chicago, IL • Hybrid

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager
Access One is a business technology services and telecommunications provider dedicated to delivering world-class solutions and an award-winning client experience. Founded in 1993, Access One provides seamless, scalable technological services that evolve with our client's businesses. Our custom-tailored solutions can be delivered modularly or as a complete, end-to-end package, ensuring clear accountability across business phones, communications platforms, managed IT, cybersecurity, security systems, and cloud-based services. By simplifying technology management, Access One helps businesses reclaim time and increase productivity. Our clients’ success is our success.
The Customer Success Manager develops and maintains long-term business relationships by serving as an internal advocate and client liaison. This role will require a hybrid of soft and hard skills required to manage customer relationships. In addition, this role will demonstrate superb communication, organization, and time management skills, with the ability to effectively handle several diverse and complex needs at the same time.
Job Responsibilities
  • Build relationships with assigned clients, which includes being involved in any customer calls, ranging from onboarding calls, quarterly review calls and more.
  • Establish a trusted and strategic advisor relationship to help drive high levels of customer satisfaction.
  • Maintain and implement customer success strategies and best practices by utilizing regular “check-ins” for consistent communication. Following up on any and all items that have crossed your path.
  • Serve as escalation point for client issues, and work to involve any necessary departments and management teams as needed.
  • Communicate effectively with both internal and external senior level management to understand client needs, maximize retention and growth, and communicate learnings.
  • Responsible for helping maintain accurate documentation including creating a runbook for each change order, specific self-help guides, important documents and contacts.
  • Stay informed on the customer account details and work to ensure contact information and other pertinent details are updated accordingly.
  • Audit account services to ensure billing and details are on point, open tickets as needed for any adjustments.
  • Work to provide access to online billing portal and answer questions regarding billing amounts and service inquiries.
Qualifications
  • 2 – 5 years of experience as a Customer Service Manager, Customer Service Representative or Customer Service-related role.
  • Familiarity with Microsoft applications (Outlook, Teams, Excel, Word, SharePoint).
  • Experience working with ticketing systems (ConnectWise preferred).
Preferred Qualifications
  • Experience at a Managed IT Services Provider (MSP) preferred.
  • Strong organizational and time management skills.
Who you are
  • Strong attention to detail and ability to identify concerns proactively before they become larger problems.
  • Able to understand the client’s priorities and ability to manage competing multiple tasks effectively.
  • Strong communication skills along with ability to maintain accurate documentation and client records consistently.
  • Consistent demonstration of strong organizational, project/program management, change management, documenting and problem-solving skills.
  • Demonstrates strong follow-through and accountability while orchestrating across multiple groups to ensure client’s outcomes are met in a fast-paced environment.
  • Self-motivated with a customer-focused mindset and a sense of urgency when needed.
  • Comfortable learning new systems and technologies quickly.
  • Self-motivated and highly organized with strong task tracking and follow-up skills.
  • Ability to maintain accurate documentation and client records consistently.
Compensation
  • Base salary $75,000 - $80,000
Why Access One
  • Opportunities to grow your career and expand your expertise
  • Continuous learning and professional development
  • Advancement opportunities based on consistent performance
  • Exposure to a broad portfolio of telecom and managed IT solutions
Benefits
  • Comprehensive health, dental, and vision coverage
  • 401(k) with company match
  • Generous PTO and flexible work environment
  • Engaging company events supporting work-life balance
  • Volunteer and donation opportunities to support the community
Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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