Customer Success Manager Edtech Jobs in Rhode Island

Why Join Harris School Solutions?

At Harris School Solutions, you'll do meaningful work that supports K-12 education and helps school districts operate more effectively. You'll join a collaborative team that values accountability, trust, innovation, and client success while encouraging people to take ownership, share ideas, and grow.

This role offers the opportunity to lead, coach, build strong client relationships, and make a measurable impact within a stable software company focused on serving K-12 organizations.

Role Overview:

The Enterprise Sales Manager is responsible for leading a high-performing sales team focused on helping K-12 organizations modernize their operations through ERP software solutions. This role combines strong sales leadership, territory ownership, data-driven decision-making, and a forward-looking approach to using AI to improve productivity, forecasting, coaching, and client engagement.

• Build, coach, and develop an effective enterprise sales team that is accountable, collaborative, and focused on delivering measurable results.

• Create a culture of empowerment, teamwork, and trust where team members take ownership, share best practices, and work together to support client success.

• Lead with a strong focus on metrics, including pipeline health, forecast accuracy, win rates, activity levels, territory performance, and revenue attainment.

• Use AI tools and sales technology to improve productivity, strengthen account planning, identify trends, support coaching, and drive smarter decision-making.

• Manage and grow a defined sales territory while also supporting the broader team in complex opportunities, strategic accounts, and executive-level conversations.

• Bring experience selling ERP, financial, administrative, or education-based software solutions to K-12 school districts, BOCES, or similar education organizations.

• Build strong relationships with key clients and decision-makers within target organizations.

• Partner closely with marketing, product, implementation, and customer success teams to align sales strategy with client needs and long-term customer value.

• Maintain strong relationships with district leaders and decision-makers by understanding their operational challenges and positioning solutions in a clear, practical, and consultative way.

• Use AI tools to support efficient, accurate RFP generation and take ownership of the RFP process for their assigned sales territory. Provide guidance to sales team with RFP generation

Qualifications:

• Bachelor's degree/post high school education strongly preferred.

• Experience working in K-12 or public sector market.

• Minimum of 5 years of experience in software sales.

• A strong history of building effective sales teams, meeting quota goals, and creating a positive sales culture rooted in accountability, empowerment, teamwork, and continuous improvement.

• Ability to coach team members in a way that encourages ownership, collaboration, confidence, and shared responsibility for team success.

• Comfortable presenting software in front of executives, supervisors, and end users.

• Ability to travel a minimum of 30% of the work week on average; valid driver's license with acceptable driving record required.

• Superior oral, written and presentation skills.

• Excellent interpersonal and communication skills, especially effective listening, and customer orientation mastery.

• Adaptable and responsive to innovation and change, identifying areas for improvement to support business success.

• Demonstrates personal accountability, excellence, and integrity.

• Results-driven professional with the ability to work well and deliver under pressure in a fast-paced environment.

• Organized, detail and task-oriented; excellent follow-up skills.

• Creative problem solver, able to quickly resolve issues and negotiate any challenges that occur with customers.

• Fluency in Microsoft Outlook, Word, Excel, MS Teams, CoPilot and PowerPoint.

• Experience with Salesforce CRM.

$125,000 - $150,000 USD on target earning per year.