Customer Services Associate Jobs in Santa Rosa, CA

POSITION: Food Service Associate

REPORTS TO: Sous Chef

STATUS: On-Call

JOB CLASSIFICATION: Associate I

UNION ELIGIBLE: No

WORK ARRANGEMENT:100% onsite

LOCATION: EHC

SALARY RANGE: Hourly 21.00 – 27.00

APPLICATION DEADLINE: Open Until Filled

About the LightHouse

Founded in San Francisco in 1902, the LightHouse’s vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.

LightHouse Values

• Blindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people.
• Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency.
• Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.
• Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate.
• Empowerment: We encourage self-determination, independence, and autonomy.
• Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.

OVERVIEW

LightHouse for the Blind and Visually Impaired, headquartered in Napa, is looking for a On-Call Food Service Associate to primarily support our Enchanted Hills our retreat center and summer camp located in Napa, CA. This position provides flexible support across multiple roles, including Front of House Associate, Dishwasher, and Prep Cook. This position requires adaptability, attention to detail, and a commitment to maintaining high-standards of service and cleanliness.

JOB RESPONSIBILITIES

Front of House (FOH Associate)

• Facilitating daily operations in the dining room.
• Setting Tables/Bussing Tables
• Cleaning Multiple Areas Including but not limited to:
• Dining Tables and Chairs
• Busing Station
• Coffee Station
• Serving Station
• Assist the kitchen in plating and serving food whether it is family style, buffet, or plated meals.
• Maintain a clean coffee station that is continuously stocked.
• Maintain cleanliness throughout allFront-of-House (FOH) areas, including, emptying trash, removing all trash from dining room.
• Assistkitchen staff withadditionaltasking if needed, which could include:
• Cleaning surfaces
• Mopping
• Sweeping
• Labeling and storing food
• All otherdirectionsfrom the kitchen
• Maintain cleaning and task logs
• Upholdhigh standardsfor work areas and personal hygiene
• Perform opening, closing, and side work duties as instructed and according to proper guidelines
• Maintain excellent customer service and a positivedemeanortowards guests, customers, clients, co-workers, etc.

Dishwasher/Prep Cook

• Operate dishwashing equipment to ensure thorough cleaning of dishes, glassware, and silverware
• Wash pots, pans, kitchen utensils, and other equipment following proper procedures for cleanliness and sanitation
• Maintain cleanliness throughout all Back-of-House (BOH) areas, including sweeping, emptying trash, mopping, deck brushing, and squeegeeing
• Maintain cleanliness and organization in the dishwashing area
• Assistkitchen staff with food prep as directed
• Maintain cleaning and temperature logs
• Upholdhigh standardsfor work areas and personal hygiene
• Perform opening, closing, and side work duties as instructed and according to proper guidelines
• Maintain excellent customer service and a positivedemeanortowards guests, customers, clients, co-workers, etc.

EXPECTATIONS FOR SUCCESS IN THIS ROLE

Front of House Associate

• Dining room fully set 15 minutes prior to services
• Respond to guests with 2 minutes of requestion with 90 percent positive feedback
• Dining room fully cleaned to be rest with 45 mins after meal ends
• Arrives on time 95 percent for each shift completes all assigned tasks and side work

Dishwasher

• Rack Turnover: Load, Wash, and Unload a FULL rack of dishes on pace of 3 mins per rack
• Sink Washing: Hand washing items with proper 3 compartment sink protocols,maintaininga wash rate of 45 seconds per item
• Sanitation Compliance:
• Spotless Rate-Maintaininga spotless rate of 95 percent of the time on all dishes washed the first time.
• Cleaning-Complete all cleaning logspertaining torole, to acceptable standards once a shift.
• Soap Usage-Using correctsoaps, andcleaning chemicals 100 percent of the time.
• Storage-Put away 100 percent dishes cleaned on shift
• Disposal-Check all garbage’s once an hour and empty if 75 percent full.

QUALIFICATIONS

• Validated knowledge of basic principles of food preparation, various cooking methods, and food safety regulations
• Demonstrated basic math and counting skills
• Ability to follow directions and a willingness to ask clarifying questions
• Ability to communicate in written and spoken English
• Interest in learning and expanding skill set
• Compliance with dress code requirements
• High volume experience in any restaurant, fast-casual, or cafeteria setting
• Ability to work independently and efficiently in a fast-paced environment
• Mustpossessorhave the ability toobtain a valid CA food handler permit
• Willingness to work flexible hours, including evenings, weekends, holidays
• Employment subject to satisfactory background check
• Valid Driver’s License

PHYSICAL REQUIREMENTS

• Capable of significant walking over uneven terrain
• Ability to work in a standing position for extended periods (up to 8 hours)
• Frequentlylift upto 50 pounds and occasionally team lift/move 50 pounds
• Manage physical activities such as standing, bending, stooping, stretching, daily exposure to the sun and heat, and varying environmental conditions
• Ability to safely work with sensitive materials and/or chemicals
• May be asked to work at other locations on occasion

WORKING CONDITIONS

LightHouse is an equal opportunity employer.  LightHouse policy and the law prohibit discrimination and harassment based on an individual’s race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances.  Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

We strive to maintain a scent-free environment and a drug-free workplace.  Employees are expected to behave in accordance with these objectives.