Customer Services Administrator Jobs in Decatur, GA

MARIETTA OFFICE - MARIETTA, GA 30062

Position Type Part Time Indirect Category Finance & Accounting

Applied Technical Services, LLC ("ATS" or the "Company") is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Job Title: Calibration Collections-Finance Administrator (Part-Time)

We are seeking a passionate, enthusiastic Calibration Collections -Finance Administrator to support our Calibration department based at our corporate office in Marietta, GA. This position is responsible for calibration customer accounts, with a strong focus on collections, account reconciliation, and customer service related to invoices, statements, and billing inquiries. This role requires a detail-oriented professional who can combine financial accuracy to resolve billing discrepancies and maintain positive relationships with our calibration department customers.

This is a part-time position that requires an approximate work schedule of 20 hours per week.

Responsibilities of a Finance Administrator:

• Review daily work orders and invoice customers according to purchase order requirements.
• Scan and/or mail customer invoices promptly.
• Invoice work orders using two different software programs (IndySoft and Traverse).
• Assist our customers with inquiries regarding calibration invoices.
• Perform collection efforts, including sending invoice copies, account reconciliations, and follow-up emails to customers.
• Assist with A/P tasks: gather vendor invoice backup, update metadata, complete 3-way match for approval, and submit invoice batches in Traverse.
• Scan, rename, and store documents in appropriate software databases.
• Gather, update, and organize completed project files to ensure accurate invoicing.
• Analyze data to track and identify completed orders awaiting invoicing.
• Communicate with clients daily.
• Act as a point of contact for obtaining and verifying updated purchase orders from customers, ensuring compliance with company standards.
• Assist with other administrative duties as needed.
• Request training records from technicians and update the company training matrix.
• Maintain mechanical, dimensional, and electrical calibration procedures; update as necessary.

• High School diploma (or equivalent)
• 3+ years of experience in accounts receivable, collections, or corporate billing and/or a combination of education and experience
• Knowledge of basic office equipment required.
• Demonstrated proficiency using Microsoft Office (Word, Excel, data entry knowledge)
• Strong initiative, with the ability to stay focused and proactive while working independently.
• Focus on detail and accuracy is a must.
• Professional phone etiquette, excellent typing, verbal, and written communication skills.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to successfully multi‐task and understand how to prioritize work.
• Must be a quick learner and become familiar with new software and processes.

U.S. Persons" Only

A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR"). Accordingly, the company will consider only "U.S. Persons" for this position. A "U.S. Person" includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

EOE/AA/M/F/Vet/Disability

Applied Technical Services is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status or any other protected characteristic as established by law.