ZipRecruiter

Log In

1

Customer Service Support Professional Jobs in Alabama

Pages Staffing

Be Seen First

Customer Service Professional

Gadsden, AL · On-site

$40K - $60K/yr

The Customer Service Professional plays a vital role in ensuring customers receive exceptional support through various communication channels. This role involves handling customer inquiries ...

Pages Staffing

Be Seen First

Customer Service Professional

Gadsden, AL · On-site

$40K - $60K/yr

The Customer Service Professional plays a vital role in ensuring customers receive exceptional support through various communication channels. This role involves handling customer inquiries ...

Merakey

$18.75/hr

Direct Support Professional Location: Philadelphia, PA 19115 Pay Rate: $16.75/ hr , e arn up to $18 ... Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)

Sunrise Services

Direct Support Professional

Centre, AL · On-site

$14.25 - $17.25/hr

Minimum one year of experience working in the human service field if required by work location ... Provides support, assistance and supervision to meet the needs and goals of the individuals ...

Sunrise Services

Direct Support Professional

Centre, AL · On-site

$14.25 - $17.25/hr

Minimum one year of experience working in the human service field if required by work location ... Provides support, assistance and supervision to meet the needs and goals of the individuals ...

Merakey

$16.75/hr

We are seeking Direct Support Professionals (DSPs) to join our team at our program in Philadelphia ... services. More than 8,000 employees provide support to nearly 40,000 individuals and families ...

Apis Services Inc

$14.75 - $17.75/hr

Make a Difference Direct Support Professional (DSP) Resources for Human Development (RHD) Part-Time ... Opportunities Across Multiple Service Lines Meaningful Work That Matters * Make a Difference Every ...

Sunrise

Direct Support Professional

Centre, AL · On-site

$14.25 - $17.25/hr

Minimum one year of experience working in the human service field if required by work location ... Provides support, assistance and supervision to meet the needs and goals of the individuals ...

next page

Showing results 1-20

All JobsCustomer Service Support Professional JobsCustomer Service Support Professional Jobs in Alabama

Customer Service Support Professional information

What cities in Alabama are hiring for Customer Service Support Professional jobs?

Cities in Alabama with the most Customer Service Support Professional job openings:

Customer Service Support Representative - Microbiology (onsite)

Birmingham, AL • On-site

Labcorp
Scientific Research and Development Services • 10K+ employees
Learn more about Labcorpexternal

$15 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Labcorp rating

6.6

Company rating: 6.6 out of 10

Based on 1,165 frontline employees who took The Breakroom Quiz

Job description


Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.


Labcorp is seeking an on-site Customer Service Representative to join our team in Birmingham, AL.

Work Schedule: Monday - Friday 7:00am - 3:30pm (rotating weekends).

Job Responsibilities

  • Act a liaison between Labcorp, the customer base and patients

  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures

  • Inquire, clarify, and confirm customer requirements and understanding of the solution

  • Provide additional customer education and information as needed

  • Qualify and establish inbound new customers requesting Labcorp's products and services

  • Work in multiple databases to research complex issues and questions

  • Notify clients of test results in a timely and accurate manner

  • Review test forms for accuracy and report any discrepancies

  • Participate in activities designed to improve customer satisfaction and business performance

  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

  • High School Diploma or equivalent

  • 3 months or more of customer service experience

Preferred Qualifications

  • Associate's degree

  • 3 months or more of contact center or call center environment

  • 3 months or more of healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards

  • Proficient with Microsoft Office programs

  • Experience with Salesforce.com and/or Laboratory Information Systems

  • Possess a high level of professionalism and a strong customer service orientation

  • Ability to work independently and within a team environment

  • High level of attention to detail with the ability to prioritize and multitask

  • Ability to work in a fast paced production environment and meet established turn-around times

  • Strong communication skills; both written and verbal

  • Ability to handle the physical requirements of the position

  • Flexibility to work overtime or other shifts depending on business needs

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.


Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.


We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us atLabcorp Accessibility. Formore information about how we collect and store your personal data, please see ourPrivacy Statement.


What Labcorp employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply