Customer Service Store Associate Jobs in Graham, NC

Store Associate - Meat

• Prepare, process, and pack various meat products such as pork, beef and chicken items
• Ensure proper handling and storage of all the meat products according to food safety guidelines
• Package and label meat products and properly according to the company guideline including merchandising of the meat products in a fresh and appealing manner
• Check for quality, maintain shelves clean and well stocked, rotate and remove out-of-date products, and perform other duties as assigned

Store Associate - Seafood

• Clean, filet, and prepare a variety of seafood product
• Greet customers in a friendly and professional manner, offering assistance and answering questions
• Package seafood products adhering to portion sizes and weight requirements
• Create visually appealing displays of seafood products
  

Store Associate - Grocery

• Unload, sort, and organize items in the designated storage areas
• Regularly check expiration dates and generate labels with accurate price and organize them in the right place at all times
• Implement a first-in, first-out system to ensure older products are utilized first
• Maintain correct signage for the promotional grocery items
• Use the aisle gun to scan and track inventory
  

Store Associate - Produce

• Merchandising of the produce items in a fresh and appealing manner
• Handle root vegetables carefully, ensuring proper storage, handling, and display techniques
• Continuously expand your knowledge of different techniques in order to maintain quality and freshness of the products
• Manage displays of UPC products, such as tofu, salad, and nuts
• Plan and execute display changes based on season, time and date

Store Associate - RTC (Ready to Cook)

• Prepare and make various meals and dishes according to standardized recipes and guidelines
• Regularly monitor and rotate food items to ensure freshness and quality
• Clean and sanitize food preparation areas, cooking equipment, and utensils regularly to maintain a clean and safe working environment
• Assist with customer’s questions and help as needed

Store Associate - Operation Support

• Regularly monitor the parking lot for loose grocery carts and return them to the appropriate bays
• Assist customers with general questions and help them by loading their groceries to their vehicle as needed
• Provide assistance to the cashier by bagging the customers shopping items
• Maintain all areas clean leaning duties collect and remove trash and recyclables sweep, mop, and vacuum all area floors, restrooms and break areas/replenish supplies
• Perform other operational support duties and tasks including special cleaning duties as assigned
• Work closely with all employees to provide every customer with a satisfied and safe shopping experience
• Place wet floor signs or caution signs in visible areas to alert customers and colleagues of potential hazards
• Take immediate action to clear and clean up water spills to prevent slip and fall hazards

Store Associate - Houseware

• Maintain accurate records of houseware inventory within the store
• Assist in the ordering process for houseware items
• Assist customer issues and complaints, and ensure customers are satisfied with their shopping experience
• Provide exceptional customer service by assisting customers with inquiries
• Conduct face-to-face sales interactions with customers, effectively demonstrating the features and benefits of houseware products

Cashier

• Perform all cash register functions such as greeting customers, scanning and ringing up items correctly, processing payments, and issuing receipts
• Maintain proficiency with the item code and PLUs
• Handle all cash, credit, and debit card transactions with accuracy
• Perform all opening, shift changing and closing duties while keeping the area clean and organized
• Assist with bagging items and customer inquiries as needed

Customer Service Associate

• Provide excellent customer service by greeting them and assisting with products and services
• Assist with sorting paperwork such as invoices, sales orders, item data, etc.
• Assist customer issues and complaints, and ensure customers are satisfied with their shopping experience
• Follow company policies and procedures on refunds, redeeming smart card points rewards as well as overall cash handling
• Perform other customer service related duties and tasks as assigned

COMMON SKILLS
Customer Service
Positive attitude to provide great customer experience in an accurate, friendly and helpful manner, understand their needs, and provide appropriate assistance.
Product Knowledge
Willingness and curiosity to learn and familiarize yourself with the products and about various items within the store.
Organization and Time Management
Ability to prioritize and manage time effectively in order to multi-task different responsibilities simultaneously.
Problem Solving
Initiative to quickly assess and resolve issues or concerns, seeking appropriate solutions, and escalating complex problems to supervisors or managers when necessary.
Teamwork and Collaboration
Work collaboratively with colleagues and contribute to a positive team environment.
Adaptability
Adapt to changing situations, such as dealing with customer inquiries, handling unexpected issues, and adjusting to new store procedures or promotions.

H MART BENEFITS

You will enjoy the following:

• Health/Dental/Vision Insurance: Employees who have worked for over 60 days and at least 30 hours per week will be eligible
• FSA & DCFSA Program Employees who have worked for over 60 days and at least 30 hours per week, and who are enrolled in the health insurance will be eligible
• EAP (Employee Assistance Program)
• PSL (Paid Sick Leave): May vary by state laws
• 401(k) Retirement Plan: Employees who have worked for 1 year, over 1,000 hours, and attainment age 21 will be eligible
• BTA (Business Travel Accident Insurance)
• Smart card: earn additional 4 points to the standard $1 = 1 point

** All benefits are based on company policy