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Customer Service Representatives Jobs in Virginia

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA

$14.25 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA · On-site

$14.25 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

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Customer Service Representatives information

See Virginia salary details

$9

$18

$26

How much do customer service representatives jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service representatives in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representatives vs Call Center Agents?

AspectCustomer Service RepresentativesCall Center Agents
Required CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; training often provided on the job
Work EnvironmentOffice settings, retail stores, or remoteCall centers, contact centers, or remote
Employer & Industry UsageRetail, telecommunications, banking, healthcareTelecommunications, tech support, insurance
Common Search & Comparison IntentCustomer Service Representatives vs Call Center Agents

Customer Service Representatives and Call Center Agents both handle customer inquiries, but CSR roles often involve more personalized, face-to-face or multi-channel interactions, while Call Center Agents primarily focus on inbound or outbound calls. CSR roles may require broader skills, including problem-solving and product knowledge, whereas Call Center Agents typically follow scripts and standardized procedures.

What are the most commonly searched types of Customer Service Representatives jobs in Virginia? The most popular types of Customer Service Representatives jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Representatives jobs? Cities in Virginia with the most Customer Service Representatives job openings:
Customer Service Representatives jobs near you
Infographic showing various Customer Service Representatives job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

CUSTOMER SERVICE REPRESENTATIVES

The Net America Corporation

Chantilly, VA

$16.50 - $22.25/hr

Full-time

Re-posted 4 days ago

Job description

Company Description

The Net America Corporation is a Woman-owned firm specializing in IT/Software Engineering & Development, Organizational & Program Management, Multichannel Contact Centers & Help Desk Services, Peer Review & Grants Management, and Conference & Logistics Support.

Job Description

The Net.America Corporation is looking for a Customer Service Representatives who are able to do the following:

  • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders.
  • Using scripted and unscripted questions, interview customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries.
  • Provide general and detailed explanations/information in clear, easy to understand language to customers/stakeholders.
  • Handle problem recognition, research, isolation, resolution and follow-up for routine customer inquiries.
  • Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc.
  • Document, logs and track calls using problem management database (ticket system), and maintains history records and related problem documentation.
  • Other duties as assigned
Qualifications
  • ***Call Center experience***
  • High School Diploma
  • Ability to identify problems, troubleshoot and be a problem solver
  • Quality focus. Ability to conduct thorough analysis
  • Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints
  • Customer service focus
  • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
  • Good verbal, listening and written communications abilities
  • Positive and confident telephone skills
  • Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet
  • Efficient keyboarding/typing skills
  • Knowledgeable of IT help desk concepts and procedures
  • Displays professionalism and strong interpersonal abilities
Additional Information

The net.America Corporation offers a generous comprehensive benefits package.  We look forward to receiving your application!  The net.America Corporation is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines.

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