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Customer Service Representative Senior Csr Jobs

Crawford & Co

Sr. Customer Service Rep

Jacksonville, FL

$17.75 - $24.50/hr

Join Us as Senior Customer Service Representative - Hybrid Role | Jacksonville, FL What's in it for you? Lead the Process: Monitor assignment volumes, track file activity, and ensure timely updates ...

Ultimate LLC

Senior Customer Service Rep

Oceanside, CA

$24 - $28/hr

Ultimate Staffing is actively seeking an experienced Senior Customer Service Representative to join their client's dynamic team in Oceanside, California. This position offers the opportunity to work ...

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Customer Service Representative Senior Csr information

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How much do customer service representative senior csr jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service representative senior csr in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

How does a Senior Customer Service Representative typically support and mentor junior team members?

As a Senior Customer Service Representative, you're often expected to guide and mentor less experienced colleagues. This may involve providing on-the-job training, sharing best practices for resolving complex customer issues, and offering constructive feedback during team meetings. Senior CSRs also frequently serve as a resource for handling escalated calls and may help supervisors with onboarding or evaluating new team members. This collaborative approach not only supports individual development but also helps maintain high team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Senior CSR, and why are they important?

To thrive as a Customer Service Representative Senior CSR, you need advanced communication skills, deep product or service knowledge, and prior experience in customer support or a related field. Familiarity with CRM systems like Salesforce, ticketing platforms, and sometimes certification in customer service excellence are typically required. Strong problem-solving ability, patience, and leadership skills help you resolve complex issues and mentor junior staff. These competencies ensure high-quality customer interactions, efficient issue resolution, and positive team dynamics, which are vital for customer satisfaction and retention.

What are Customer Service Representative Senior CSRs?

Customer Service Representative Senior CSRs are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor or train junior team members. They serve as the main point of contact for customers, ensuring high-quality service and customer satisfaction. Senior CSRs typically have advanced knowledge of company products, services, and policies, and may be involved in process improvements or reporting. Their role is critical in maintaining customer loyalty and supporting team performance.
What cities are hiring for Customer Service Representative Senior Csr jobs? Cities with the most Customer Service Representative Senior Csr job openings:
Infographic showing various Customer Service Representative Senior Csr job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 85% Full Time, and 10% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Customer Service Rep/Sr. Customer Service Rep

Customer Service Rep/Sr. Customer Service Rep

New Mexico Gas Company

Carlsbad, NM

$48K - $60K/yr

Other

Posted 10 days ago

New Mexico Gas Company rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

This position will be open to internal and external applicants and will close on Sunday, June 7, 2026.

The Customer Service Rep position pays between $43,040 to $53,800, and the Senior Customer Service Rep position pays between $48,720.00 to $60,900.00 and is based on skills, experience and education of the successful candidate.

About This Opportunity
Are you searching for a company where you can be an integral part of the community and provide exceptional customer service?As a Customer Service Rep, you will play a vital role in supporting the communities we serve by providing friendly, solutions-focused support that builds trust, delivers value, and builds lasting relationships.

Primary Duties and Responsibilities
This list does not reflect the job duties in their entirety

  • Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.
  • Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.
  • Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.

*Senior Level: Entry Level Duties Plus Additional Responsibilities

  • Successful Candidate Must Have:
  • A high school diploma or GED
  • A valid driver's license and meet the acceptable driving record requirements of the company.
  • Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.
  • Senior Customer Service Rep: 3 years of related experience
  • Preferences: Bilingual (Spanish)

Working Conditions
Work/Field environment. Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.

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