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Customer Service Representative Representative Jobs in Michigan

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The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. The CSR interfaces with customers as well as internal and ...

Customer Service Representative

Lansing, MI ยท On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

Customer Service Representative

Kalamazoo, MI ยท On-site

$15.25 - $20.50/hr

Customer Service Representative Kalamazoo, MI, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

Customer Service Representative

Midland, MI ยท Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Customer Service Representative

Midland, MI ยท On-site

$12.50 - $17/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Customer Service Representative

Lansing, MI ยท On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and ...

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Customer Service Representative Representative information

What is the difference between Customer Service Representative Representative vs Customer Support Specialist?

AspectCustomer Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical or product-specific certifications may be beneficial
Work EnvironmentCall centers, retail, office settingsTechnical support centers, online chat, phone support
Employer & Industry UsageRetail, telecommunications, banking, service industriesTechnology, software, electronics, SaaS companies
Common Search & Comparison IntentCustomer Service Representative vs Customer Support Specialist

Customer Service Representatives primarily handle general inquiries, complaints, and account issues across various industries. Customer Support Specialists often focus on technical assistance and product-specific support, especially in tech-related fields. While both roles require strong communication skills, the Customer Support Specialist may need technical knowledge or certifications. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are the top 3 skills for customer service representatives?

Customer service representatives need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and patience to handle difficult situations calmly. Additionally, familiarity with customer service software and a positive attitude are important for success in the role.

What exactly does a customer service representative do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer management software to document interactions and ensure customer satisfaction.

Customer Service Representative

Saginaw, MI โ€ข On-site

SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC
Aviationย โ€ขย 11 - 50 employees

$15 - $20.25/hr

Other

Re-posted 12 days ago


Job description

Customer Service Representative

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities:

  • Create and track sales orders, purchase orders, and invoices
  • Maintain a high level of professionalism with customers demonstrating excellent customer service
  • Ensure orders are input accurately and follow up on missing information and open orders
  • Control and manage incoming and outgoing documents
  • Respond to customer questions with accurate and relevant information promptly