Customer Service Representataive Jobs (NOW HIRING)

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Full Time Professional Albany, NY, Albany, NY, US

4 days ago Requisition ID: 2170

Salary Range: $62,000.00 To $70,000.00 Annually

Company Overview

Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

Our expertise is in a broad offering of engineered commodities, coupled with our program management capabilities and established global supply chain network, uniquely position Gexpro Services to deliver rapid improvements in fulfillment, transaction and material costs productivity, and process and product quality. That's why we’re looking for someone like you - a fresh thinking, innovator, and groundbreaker.

Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation plus annual bonus
• Flexible work schedule, currently hybrid because of global pandemic
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match.
• Several paid holidays and paid time off that includes personal, sick and vacation time.

Project Manager – Sales Responsibilities: The qualified Project Manager Sales must possess a high school diploma or GED and have a combination of relevant experience in a customer-facing role, processing sales orders. A qualified candidate will be able to perform the following task:

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, sourcing, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
• Manages tactical customer inquiries such as processing purchase orders, quoting product prices with delivery specifications, communicating payment terms, promise dates, and shipping confirmation.
• Processes product quotations by gathering appropriate data, source/resourcing supplier (if needed), and research to quote customers, while providing continuous follow up throughout the completion of the customer's purchasing cycle.
• Resolve customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis.
• Prepare proposals and quotes for customers from established pricing; initiates development of prices through RFQ when not available.
• Manage Open Order Report by partnering with cross functionally team members. These activities include:
  • Follow-up with Buyers on PO status
  • Follow-up with Suppliers on urgent past due inquiries
  • Actively reviewing order status to ensure order needed soon are on order with a supplier.
  • Updating ship/deliver date to customers for updated PO due dates.
  • Actively reviewing order status to ensure past due orders on hand are shipped as parts become available.
• Ensure prompt payment on invoicing for assigned customer base by reviewing claims (i.e. price/quantity discrepancies, delivery issues, etc.) that prevent the customer from paying in collaboration with CFS Team.
• Manage the expedite order process for urgent orders placed by the customer to maximize fill rates and customer satisfaction.
• Provide additional tactical sales support to the Program Manager as needed.
• Other tasks as assigned by Operations Manager, Program Manager and/or Service Site Manager.

Project Manager - Sales Requirements: The Project Manager – Sales must possess a high school diploma or GED, or preferably a two-year technical degree or more. The ideal Project Manager – Sales should possess at least 2 years’ Inside Sales Representative or relevant experience within an industrial distribution, supply chain management, or sales environment.

Additional Skill, Knowledge and Requirements:

• Combination product and knowledge within industrial distribution or other sales environments,including the ability to source products, quote customers, process transactions, and monitor customer fulfillment.
• Strong negotiation and interpersonal skills, well-developed customer service skills with internal/external customers.
• Exceptional organizational skills.
• Exceptional problem-solving skills and a solutions-based mindset to drive decisions with influence.
• Strong written and verbal communication skills.
• High attention to detail and level of accuracy in processing orders and maintaining records.
• Excellent time management skills with the proven ability to manage multiple tasks and projects simultaneously.
• Familiarity with Microsoft Offices, specifically Microsoft Excel as well as relevant ERP systems and Customer Relation Management tools (CRM).

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Gexpro Services (A VEVRAA Federal Contractor) is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.