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Customer Service Rep Jobs in Powder Springs, GA (NOW HIRING)

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Customer Service Rep information

See Powder Springs, GA salary details

$9

$17

$25

How much do customer service rep jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service rep in Powder Springs, GA is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What is the job of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.
What are the most commonly searched types of Customer Service Rep jobs in Powder Springs, GA? The most popular types of Customer Service Rep jobs in Powder Springs, GA are:
What are popular job titles related to Customer Service Rep jobs in Powder Springs, GA? For Customer Service Rep jobs in Powder Springs, GA, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Powder Springs, GA look for? The top searched job categories for Customer Service Rep jobs in Powder Springs, GA are:
What cities near Powder Springs, GA are hiring for Customer Service Rep jobs? Cities near Powder Springs, GA with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Powder Springs, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,023 per year, or $17.8 per hour.

Customer Service Representative

Polyplex USA, LLC

Decatur, GA • On-site

$40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Customer Service Representative Job Summary: Polyplex is looking for a motivated Customer Service Representative to join our growing team!

Pay & Perks:

  • Salary: $40,000
  • BCBS of Alabama for medical, Guardian- Dental; EyeMed- Vision
  • Life insurance, STD, LDT, and identity theft are covered at 100%
  • 401k match program: The company matches 3.5% on an employee's contribution of 6%
  • 80 hours of accrued Vacation
  • 24 hours of accrued Emergency Leave
  • 10 paid Holidays

Requirements:

  • High school or GED
    • Bachelor's degree is preferred
  • 1 year of Customer Service experience preferred

Duties & Responsibilities:

  • Order Fulfillment & Costing (arrange logistics and monitor carrier costing, warehouse costing, inventory reconciliation, consignment account reporting, verification of delivery, aging inventory, invoicing, PO’s)
  • Customer Relations (email communication to customers, monthly closing, order tracking, customer status reports, cross training)
  • Customs & Compliance

Competencies:

  • Above Average knowledge: excel, work & Outlook
  • Well spoken
  • Aptitude for problem solving
  • Multitasking

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