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Customer Service Rep Jobs in Clinton, MD (NOW HIRING)

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Gambrills, MD · On-site

$15.50 - $21.25/hr

Customer Service Representative Store 54 - Millersville, MD 21108 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Clinton, MD

Customer Service Rep information

See Clinton, MD salary details

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How much do customer service rep jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service rep in Clinton, MD is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.82 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Clinton, MD?

The most popular types of Customer Service Rep jobs in Clinton, MD are:

What are popular job titles related to Customer Service Rep jobs in Clinton, MD?

For Customer Service Rep jobs in Clinton, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Clinton, MD look for?

The top searched job categories for Customer Service Rep jobs in Clinton, MD are:

What cities near Clinton, MD are hiring for Customer Service Rep jobs?

Cities near Clinton, MD with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Clinton, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,874 per year, or $18.7 per hour.

Customer Service Representative (CSR)

Joseph J Magnolia

Washington, DC • On-site

$16.50 - $22.50/hr

Full-time

Medical, Life, Retirement, PTO

Posted 19 days ago

Job description

Description:

Join the Magnolia Plumbing, LLC Team!
For more than 75 years, Magnolia Plumbing, LLC has been a trusted provider of plumbing, HVAC, wastewater management, and underground utility services throughout the Washington, DC metropolitan area. As we continue to grow, we are looking for experienced professionals to join our Underground Utilities Division.


Magnolia Plumbing, LLC is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR will be responsible for providing an exceptional customer experience by assisting homeowners with scheduling service appointments, answering questions, coordinating with technicians, and supporting daily operations.

The ideal candidate is organized, professional, and able to thrive in a fast-paced environment while maintaining a positive attitude and strong communication with customers and team members.


Responsibilities

  • Serve as the first point of contact for customers by answering incoming calls and responding to service requests.
  • Schedule and coordinate plumbing and HVAC service appointments.
  • Communicate appointment details, updates, and service information with customers.
  • Dispatch and coordinate with field technicians to ensure efficient scheduling and customer support.
  • Maintain accurate customer information and service records within company systems.
  • Assist customers with questions regarding appointments, services, and next steps.
  • Handle customer concerns professionally and work toward timely resolutions.
  • Follow up with customers regarding completed services and overall satisfaction.
  • Communicate effectively with Service Managers, Technicians, and internal departments.
  • Support daily administrative tasks and office operations as needed.
Requirements:
  • Previous customer service, call center, dispatch, scheduling, or administrative experience preferred.
  • Experience in the HVAC, plumbing, construction, or home services industry is a plus.
  • Strong verbal and written communication skills with professional phone etiquette.
  • Excellent customer service skills with the ability to handle customer concerns professionally.
  • Ability to multitask, prioritize, and manage multiple appointments in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Comfortable learning and using computer systems, scheduling software, and CRM platforms.
  • Ability to maintain accurate records and documentation.
  • Strong problem-solving skills and the ability to make decisions while supporting customers and technicians.
  • Ability to work independently while also contributing to a collaborative team environment.
  • Positive attitude, reliability, and willingness to support a growing organization.

Benefits & Culture

  • Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.
  • Company contributions to 401(k) and HSA.
  • Company-paid Employee Assistance Program (EAP) and mental health coverage.
  • Company-paid Basic Life Insurance Policy.
  • Paid time off (PTO) available from day one.
  • Empowered environment: we trust you to own your work.
  • Opportunity to pursue trade school and ongoing professional development.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.