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Customer Service Rep Fraud Jobs in Arizona (NOW HIRING)

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

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All JobsCustomer Service Rep Fraud JobsCustomer Service Rep Fraud Jobs in Arizona

Customer Service Rep Fraud information

What does a customer service rep fraud do?

A Customer Service Rep Fraud, also known as a fraud specialist or fraud analyst, is responsible for assisting customers who may be victims of fraud or suspicious activities on their accounts. They investigate and resolve fraud claims, answer questions about account security, and help prevent further unauthorized transactions. These representatives work closely with customers to verify account information, document incidents, and provide guidance on protecting personal information.

What are the key skills and qualifications needed to thrive as a customer service rep fraud?

To thrive as a Customer Service Rep Fraud, you need strong analytical skills, attention to detail, and a background in customer service, often supported by a high school diploma or relevant experience. Familiarity with fraud monitoring software, case management systems, and CRM tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure set top performers apart. These skills are crucial for accurately identifying fraudulent activity, protecting customers, and maintaining trust in financial services.

How does a customer service rep fraud typically collaborate with other departments to resolve fraud cases?

Customer Service Rep Fraud professionals frequently work alongside risk management, fraud investigation, and IT teams to thoroughly resolve suspicious transactions and account activities. They often serve as the first point of contact for affected customers, gathering detailed information and escalating complex cases to specialized investigators. Effective communication and accurate documentation are essential, as reps must relay findings and updates between departments to ensure swift and secure resolutions. This collaborative environment helps build a strong fraud prevention framework and enhances the customer experience.

What is the difference between Customer Service Rep Fraud vs Customer Service Rep?

AspectCustomer Service Rep FraudCustomer Service Rep
CredentialsHigh school diploma; training in fraud detectionHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, financial institutions, online supportRetail, telecom, banking customer support
Employer & IndustryFinancial services, insurance, bankingRetail, telecom, banking sectors
Search & Comparison IntentUnderstanding fraud-specific roles in customer serviceGeneral customer service roles

Customer Service Rep Fraud focuses on handling fraud-related issues, detecting suspicious activity, and preventing financial crimes. In contrast, Customer Service Rep handles general customer inquiries, product support, and service issues. While both roles require strong communication skills, Customer Service Rep Fraud emphasizes fraud awareness and security protocols, making it more specialized within customer support teams.

What cities in Arizona are hiring for Customer Service Rep Fraud jobs?

Cities in Arizona with the most Customer Service Rep Fraud job openings:

Infographic showing various Customer Service Rep Fraud job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Phoenix, AZ • On-site

ACE Home Services
Personal Services • 501 - 1,000 employees
Learn more about ACE Home Servicesexternal

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Overview
Looking to TRADE UP to a better opportunity? ACE Home Services is hiring Customer Service Representatives!
Pay: $18-$20/hr + spiffs
  • Weekend availability required.
  • Flexible Hybrid Schedules
  • Training: Training will be completed on site during normal business hours of 8am-4pm Monday - Friday
Why Join Ace?
  • Medical, Prescription, Dental & Vision Insurance
  • Disability & Term Life Insurance
  • 401(k) with company match
  • Paid Holidays & PTO
  • Ongoing training, development, and real growth opportunities
  • A stable, locally operated company with a family-style culture
  • Flexible, hybrid/remote schedule!
Customer Service Representative Duties:
  • Take inbound calls from new and existing customers and create lifelong ACE customers
  • Make outbound calls to membership customers to schedule maintenance visits, communicate promotions, pitch sales opportunities, and cross-selling options
  • Enter and update sensitive customer information accurately
  • Provide general inbound customer service and support
Customer Service Representative Requirements:
  • Previous customer service experience, especially inbound and outbound call handling
  • Previous customer service experience in a trades environment
  • Service Titan experience
  • Strong attention to detail and ability to multitask
  • A team-first mindset with honesty, integrity, and a positive attitude

Who We Are
ACE Home Services is locally operated with the feel of a small business and the stability of a large one. Our teams work hard, support each other, and are rewarded for their contributions. We invest in our people through training, development, and unmatched benefits.
Apply Today!
Ace Home Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law.
Posted Min Pay Rate
USD $18.00/Hr.
Posted Max Pay Rate
USD $20.00/Hr.

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