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Customer Service Professionals Jobs (NOW HIRING)

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CSR - Customer Service

Athens, TN · On-site

$20 - $23/hr

HSD and at least 2 years' experience in customer service Professionalism, attention to detail and the ability to multi-task in a busy office environment are essential Self-motivated with a strong ...

UL

Customer Service Professional III

Lowell, AR · Hybrid

$14 - $19.25/hr

UL Solutions is seeking a Customer Service Professional III to join our team in Bentonville, AR. In this role, you will manage and coordinate client accounts, ensuring deadlines are met, internal and ...

La Familia Auto Insurance

$13.50 - $16/hr

We are looking for motivated Customer Service professionals to join our growing team! * Competitive pay * Paid Training and Licensing * Paid Time Off * Paid Holidays * We offer Health, Dental, and ...

Amicis Global

Customer Representative / CSR

Columbus, OH · On-site

$19 - $21/hr

Client Support Service/ Customer Services Job Location: Columbus, OH, 43219 Job Duration: 6 Months ... Client Support Service Professionals handle incoming phone calls regarding various service ...

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How much do customer service professionals jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service professionals in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Professional, and why are they important?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required. Patience, active listening, and a positive attitude help individuals excel in handling diverse customer needs and challenging situations. These skills and qualities are crucial for ensuring customer satisfaction, loyalty, and the overall reputation of the organization.

What are some common challenges Customer Service Professionals face, and how can they effectively manage them?

Customer Service Professionals often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. To manage these effectively, professionals rely on strong communication, empathy, and problem-solving skills, as well as ongoing training provided by employers. Many organizations also provide support through team collaboration, mentoring, and access to knowledge bases, helping staff remain confident and efficient when faced with challenging situations.

What is the difference between Customer Service Professionals vs Customer Support Specialists?

AspectCustomer Service ProfessionalsCustomer Support Specialists
CredentialsHigh school diploma or equivalent; some roles may require certifications in communication or customer serviceSimilar credentials; often require technical knowledge or certifications related to specific products or services
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, technical support centers, online chat, email support
Employer & Industry UsageRetail, hospitality, telecom, e-commerceTech companies, software firms, electronics, telecommunications
Common Search & ComparisonCustomer Service ProfessionalsCustomer Support Specialists

Customer Service Professionals and Customer Support Specialists both focus on assisting customers, but the former often handles general inquiries across various industries, while the latter may specialize in technical or product-specific support, often requiring technical certifications. Both roles are vital for maintaining customer satisfaction and loyalty.

What are Customer Service Professionals?

Customer Service Professionals are individuals who assist customers by addressing inquiries, resolving issues, and providing information about products or services. They act as the main point of contact between a company and its customers, ensuring satisfaction and maintaining positive relationships. These professionals may work in various settings, such as call centers, retail stores, or online platforms, and require strong communication and problem-solving skills. Their primary goal is to enhance the customer experience and support business retention.
What cities are hiring for Customer Service Professionals jobs? Cities with the most Customer Service Professionals job openings:
What states have the most Customer Service Professionals jobs? States with the most job openings for Customer Service Professionals jobs include:
Customer Service Professionals jobs near you
Infographic showing various Customer Service Professionals job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 72% Full Time, 11% Part Time, 2% Temporary, and 11% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

Customer Service Professional - macOS

Computer World Services

Morrisville, NC

Full-time

Posted 28 days ago

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - macOS who is responsible for providing frontline technical support for Apple macOS-based systems in an enterprise environment. This role serves as the first point of contact for end users, delivering timely and effective support for hardware, software, and operating system issues while ensuring a high level of customer satisfaction.

The position focuses on incident intake, initial troubleshooting, and service request fulfillment, escalating more complex issues to higher-tier support as needed.
Key Tasks & Responsibilities

Technical Support & Troubleshooting

  • Provide support for macOS desktops, laptops, and peripherals.
  • Troubleshoot basic hardware, software, and macOS operating system issues.
  • Assist users with common issues related to email, applications, and system access on macOS devices.
  • Perform basic system setup, configuration, and software installations.
  • Escalate unresolved or complex issues.
  • Assist with setup and deployment of macOS systems.
  • Support basic hardware troubleshooting and peripheral setup (e.g., printers, monitors, docking stations).
  • Update asset records and support inventory tracking in ITAM systems (e.g., ServiceNow).
  • Ensure proper handling and documentation of assigned equipment.

Customer Service & End-User Support

  • Serve as the first point of contact via phone, email, web, and in-person support.
  • Log, track, and manage incidents and service requests in ITSM tools.
  • Communicate clearly with users regarding issue status and next steps.
  • Provide courteous, professional, and responsive customer service.
  • Maintain high levels of customer satisfaction and adherence to SLAs.

Service Management & Documentation

  • Accurately document incidents, service requests, and resolutions.
  • Follow established procedures for incident, request, and escalation management.
  • Contribute to knowledge base articles and standard operating procedures.
  • Ensure compliance with IT policies and security standards.

Collaboration & Support

  • Work closely with macOS support, Windows teams, MAC teams, and warehouse staff.
  • Support equipment deployments, relocations, and refresh activities.
  • Participate in training and team meetings to improve service delivery.

Required Skills & Competencies

  • Basic knowledge of macOS operating systems and Apple hardware
  • Familiarity with troubleshooting common macOS hardware and software issues
  • Strong customer service and communication skills
  • Ability to follow processes and document work accurately
  • Ability to manage multiple tasks in a fast-paced environment

Preferred Qualifications

  • Experience with ITSM tools (e.g., ServiceNow)
  • Experience in enterprise or government IT environments

Work Environment

  • Office and/or customer-site environment
  • May require physical handling of IT equipment and on-site support
Education & Experience

Education

  • Associate degree in Information Technology, Computer Science, or related field
    (or equivalent experience)  

Experience

  • 1-3 years of experience in IT support, help desk, or customer service
  • Experience supporting macOS preferred
Certifications
  • Apple certifications (e.g., Apple Certified Support Professional - ACSP)
  • JAMF or other MDM certifications
  • ITIL certification preferred.
Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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