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Entry Level Operations Assistant

Troy, MI · On-site

Customer Support: * Respond to internal and external inquiries in a timely and professional manner. * Provide clear and helpful communication to colleagues and customers throughout the process.

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How much do customer service professionals jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for customer service professionals in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a customer service professional do?

A customer service professional assists customers by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer management tools to document interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Professional, and why are they important?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required. Patience, active listening, and a positive attitude help individuals excel in handling diverse customer needs and challenging situations. These skills and qualities are crucial for ensuring customer satisfaction, loyalty, and the overall reputation of the organization.

How can I make 2000 a week working from home?

Customer Service Professionals can earn $2,000 a week by working full-time, handling high call volumes, and gaining experience in specialized areas like technical support or sales. Increasing income may also involve taking on multiple shifts, improving communication skills, and using remote tools such as CRM software. Earning this level of income typically requires consistent effort and possibly certifications or training in customer service or related fields.

What are some common challenges Customer Service Professionals face, and how can they effectively manage them?

Customer Service Professionals often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. To manage these effectively, professionals rely on strong communication, empathy, and problem-solving skills, as well as ongoing training provided by employers. Many organizations also provide support through team collaboration, mentoring, and access to knowledge bases, helping staff remain confident and efficient when faced with challenging situations.

What job makes $10,000 a month without a degree?

Customer Service Professionals typically do not earn $10,000 a month without advanced experience or specialized skills. High earnings in customer service roles are usually associated with management positions, sales, or roles in high-demand industries that may require certifications or extensive experience. Most entry-level customer service jobs pay significantly less, but some specialized or executive-level roles can reach higher salaries with the right skills and performance.

What is the difference between Customer Service Professionals vs Customer Support Specialists?

AspectCustomer Service ProfessionalsCustomer Support Specialists
CredentialsHigh school diploma or equivalent; some roles may require certifications in communication or customer serviceSimilar credentials; often require technical knowledge or certifications related to specific products or services
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, technical support centers, online chat, email support
Employer & Industry UsageRetail, hospitality, telecom, e-commerceTech companies, software firms, electronics, telecommunications
Common Search & ComparisonCustomer Service ProfessionalsCustomer Support Specialists

Customer Service Professionals and Customer Support Specialists both focus on assisting customers, but the former often handles general inquiries across various industries, while the latter may specialize in technical or product-specific support, often requiring technical certifications. Both roles are vital for maintaining customer satisfaction and loyalty.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, account directors, or technical support managers, with salaries exceeding $70,000 annually. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.

What are Customer Service Professionals?

Customer Service Professionals are individuals who assist customers by addressing inquiries, resolving issues, and providing information about products or services. They act as the main point of contact between a company and its customers, ensuring satisfaction and maintaining positive relationships. These professionals may work in various settings, such as call centers, retail stores, or online platforms, and require strong communication and problem-solving skills. Their primary goal is to enhance the customer experience and support business retention.
What cities are hiring for Customer Service Professionals jobs? Cities with the most Customer Service Professionals job openings:
What states have the most Customer Service Professionals jobs? States with the most job openings for Customer Service Professionals jobs include:
Customer Service Professionals jobs near you
Customer Service Professional - Warehouse

Customer Service Professional - Warehouse

Navstar

Morrisville, NC • On-site

$14 - $17.75/hr

Other

Posted 2 days ago

Job description

Customer Service Professional - Warehouse

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Warehouse who is responsible for supporting IT asset management operations through the receiving, tracking, staging, distribution, and lifecycle management of IT hardware assets. This role ensures accurate inventory control, timely fulfillment of equipment requests, and high-quality customer service to internal users and IT support teams.

Key Tasks & Responsibilities

  • Receive, inspect, and process incoming IT equipment and shipments.
  • Maintain accurate inventory records of hardware assets, including desktops, laptops, and peripherals.
  • Perform asset tagging, labeling, and tracking in asset management systems (e.g., ServiceNow).
  • Stage equipment for deployment, refresh, and relocation activities.
  • Support packing, shipping, and distribution of IT assets to end users and field locations.
  • Fulfill service requests for IT equipment in coordination with Help Desk, MAC, and Windows desktop support teams.
  • Provide status updates and communicate with users regarding equipment requests and deliveries.
  • Address customer inquiries related to asset availability, delivery timelines, and returns.
  • Ensure timely and accurate fulfillment of requests in accordance with SLAs.
  • Maintain a high level of customer satisfaction through responsive and professional service.

Asset Lifecycle & Hardware Management

  • Support the lifecycle management of IT assets, including intake, deployment, refresh, and disposal.
  • Verify hardware configurations and ensure compliance with organizational standards.
  • Assist with inventory audits, reconciliation, and reporting activities.
  • Maintain documentation related to asset status, movement, and disposition.
  • Ensure proper handling and secure storage of IT equipment.

Coordination & Support

  • Coordinate with warehouse staff, IT teams, and vendors to ensure efficient operations.
  • Support MAC (Moves, Adds, Changes) activities through staging and equipment preparation.
  • Assist with large-scale deployments, refresh projects, and office moves.
  • Ensure proper documentation of all transactions in ITSM/ITAM tools.

Process Compliance & Improvement

  • Follow established procedures for inventory control, asset tracking, and security.
  • Identify process gaps and recommend improvements to enhance efficiency and accuracy.
  • Support compliance with IT policies, asset management standards, and audit requirements.
  • Maintain clean, organized, and secure warehouse workspace.

Required Skills & Competencies

  • Basic knowledge of IT hardware (desktops, laptops, peripherals)
  • Familiarity with inventory or asset management systems
  • Experience with ITSM tools (e.g., ServiceNow) preferred
  • Strong attention to detail and organizational skills
  • Excellent customer service and communication skills
  • Ability to manage multiple tasks and meet deadlines

Preferred Qualifications

  • Experience in federal or government IT environments
  • Experience supporting IT asset management or deployment programs

Work Environment

  • Warehouse and office environment
  • Requires physical activity, including lifting and moving IT equipment
  • May involve shipping, receiving, and handling of packages

Education & Experience Education

  • Associate or Bachelor's degree in Information Technology, Supply Chain Management, or related field (or equivalent experience)

Experience

  • 2-5 years of experience in warehouse operations, inventory management, or IT asset support
  • Experience handling IT hardware and equipment preferred
  • Experience supporting service request fulfillment or customer service operations

Certifications

  • ITIL certification preferred.

Security Clearance

  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.

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