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Customer Service Operation Jobs in Florida (NOW HIRING)

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What cities in Florida are hiring for Customer Service Operation jobs?

Cities in Florida with the most Customer Service Operation job openings:

Infographic showing various Customer Service Operation job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Regional Service Operation Director

Apopka, FL

Environmental Products Group Inc
Environmental Consulting Services • 51 - 200 employees
Learn more about Environmental Products Group Incexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Description

Environmental Products Group is a best-in-class municipal and infrastructure equipment distributor with multiple locations in the Southeast. Our vision is to provide industry leading products that protect and support environmental prosperity. This is an opportunity to join our growing company and be part of our mission to become the most trusted equipment provider in the Southeast. We are looking for a motivated and dedicated individual to be part of our leadership team as the Director of Service Operations. 


Job Description:

As the Regional Director of Service Operations, you will lead eight dynamic service teams in Atlanta, Memphis, Nashville, Cincinnati, and Florida while making meaningful connections with our customers in the pursuit of providing outstanding customer experience. You will be responsible for building and leading a team's that effectively schedules service appointments, provide repairs and maintenance while maximizing workflow. This position will oversee multiple locations to include in house services, road service, and light manufacturing. 


This unique opportunity will allow you to join a strong leadership team within a privately owned company that encourages creative thinking. Our continual investments have led to year or year sustainable growth. We encourage you to allow us to invest in your bright future, together. 


Responsibilities:

  • Leading service teams at eight separate locations across the Southeast
  • Implementation and coaching of Service Manager(s) through development plans
  • Building key customer relationships
  • Responsible for growing profits and effectively managing costs
  • Building and maintaining strong supplier relationships
  • Scheduling travel as required. Estimated travel would be 1 week per month minimum. 
  • Hiring for various position within your team.
  • Monitoring managers daily productivity and professional conduct
  • Maintaining shop tools and building equipment 
  • Participate in developing business plans for each branch
  • KPI Creation and leading the service teams success 


Requirements

  • Minimum 5 years' combined service management experience
  • Three (3) years' senior management experience 
  • Fleet Management experience would be considered an asset 
  • Experience with using EPR software, CDK preferred
  • Valid driver's license 
  • Excellent verbal and written communication skills
  • Ability to travel throughout Florida, Georgia, Alabama and Tennessee 
  • Highly organized and detail oriented with the ability to mentor others 
  • Ability to develop professional relationships with both customers and team members 
  • Advanced computer skills 
  • Optimistic and collaborative attitude 
  • Basic knowledge of OSHA laws 

Our ideal candidate exhibits strong leadership qualities and approaches all tasks and challenges with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.


Benefits:

  • Competitive Salary
  • Bonus Program
  • Car Allowance 
  • Health, Vision, Dental Insurance
  • 401K match
  • Life Insurance
  • Short-term and long-term Leave
  • Opportunities to grow with EPG


Be part of something amazing: Come work alongside some of the best and most accomplished minds in the industry. 


EPG is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.


To apply, please submit your resume along with a cover letter highlighting your relevant experience. 


Apply