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Customer Service Management Jobs in Minnesota (NOW HIRING)

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Customer Service

Blooming Prairie, MN · On-site

$15.75 - $21.25/hr

Customer Service Manager FLSA status: Exempt (salary) Jobs Supervised: none Job Summary Provides sales and product support by receiving and responding to customer telephone calls to ensure a high ...

Minimizer

Customer Service

Blooming Prairie, MN · On-site

$15.75 - $21.25/hr

Customer Service Manager FLSA status: Exempt (salary) Jobs Supervised: none Job Summary Provides sales and product support by receiving and responding to customer telephone calls to ensure a high ...

Pearson

Senior Lead, Service Management

Saint Paul, MN · On-site

You foster a culture of customer centricity, high performance, and exceptional collaboration. You ... Service Management Framework -- Key Pillars This role is grounded in ITIL 4 industry best practice.

Global Channel Management

Customer Service Rep

Saint Cloud, MN · On-site

$15.75 - $21.50/hr

Manage customer late lists, moving late jobs through the lab and communicating with customers. Perform other duties within the customer service department or other areas as assigned. Maintain a clean ...

Minnesota Jobs

Customer Service

Faribault, MN · On-site

$11.50 - $14.40/hr

Customer Service At Hy-Vee, we believe the shortest distance between two people is a smile. We're ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

Hy-Vee, Inc.

Customer Service

Faribault, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

HyVee

Customer Service

Faribault, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

HyVee

Customer Service

Marshall, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

Hy-Vee Food Stores

Customer Service

Faribault, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

HyVee

Customer Service

Marshall, MN · On-site

$14.50 - $18.15/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

Hy-Vee, Inc.

Customer Service

Marshall, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

Hy-Vee Food Stores

Customer Service

Marshall, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

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Showing results 21-40

All JobsCustomer Service Management JobsCustomer Service Management Jobs in Minnesota

Customer Service Management information

See Minnesota salary details

$24K

$56.8K

$98.9K

How much do customer service management jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service management in Minnesota is $56,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What is customer service management?

Customer service management refers to the strategies, processes, and tools that organizations use to oversee and improve the interactions between customers and the company. It involves managing teams of customer service representatives, developing policies to enhance customer satisfaction, and using technology to track and resolve customer inquiries efficiently. Effective customer service management is essential for building strong customer relationships, increasing loyalty, and ensuring long-term business success.

What are the key skills and qualifications needed to thrive as a customer service manager?

To thrive as a Customer Service Manager, you need expertise in team leadership, conflict resolution, and customer relationship management, typically supported by experience in customer service and a relevant degree. Familiarity with CRM software (such as Salesforce or Zendesk), call center systems, and sometimes Six Sigma or similar certifications is often required. Exceptional communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient team operations, high customer satisfaction, and effective resolution of complex service issues.

What are some common challenges faced by customer service managers, and how can they be addressed?

Customer Service Managers often face challenges such as managing high call volumes, handling escalated customer complaints, and ensuring team motivation during stressful periods. To address these issues, it's important to implement effective scheduling strategies, provide regular training and support for the team, and maintain clear communication channels. Additionally, leveraging customer service technology and encouraging a collaborative team culture can help resolve issues more efficiently and boost overall team performance.

What is the difference between Customer Service Management vs Customer Support Specialist?

AspectCustomer Service ManagementCustomer Support Specialist
ResponsibilitiesOversees customer service teams, develops strategies, manages customer satisfactionProvides direct support to customers, resolves issues, answers inquiries
Required SkillsLeadership, communication, problem-solving, customer relationship managementTechnical knowledge, communication, problem-solving, product expertise
Work EnvironmentOffice-based, team management, strategic planningCall centers, online support, direct customer interaction
CertificationsCustomer service management certifications, leadership coursesCustomer support certifications, technical training

Customer Service Management focuses on leading teams and developing strategies to improve overall customer satisfaction, while Customer Support Specialists handle direct customer interactions and resolve individual issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What do you do as a customer service management?

Customer Service Management involves overseeing customer service teams to ensure high-quality support, resolving escalated issues, and improving customer satisfaction. It includes developing policies, training staff, and using tools like CRM software to monitor service performance and customer feedback.

What cities in Minnesota are hiring for Customer Service Management jobs?

Cities in Minnesota with the most Customer Service Management job openings:

Customer Service Management jobs near you
Infographic showing various Customer Service Management job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,804 per year, or $27.3 per hour.