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Customer Service Management Jobs in Georgia (NOW HIRING)

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Qualifications • 2+ years in customer service, account support, or order management within consumer goods, wholesale, or retail. • Experience managing or mentoring a team. • Strong ...

LHH US

Customer Service Manager

Peachtree City, GA

$80K - $99K/yr

Lead and develop the Customer Service team, providing coaching, performance management, training, and escalation support to ensure a high level of customer satisfaction. * Serve as a primary customer ...

LHH US

Customer Service Manager

Peachtree City, GA

$80K - $99K/yr

Lead and develop the Customer Service team, providing coaching, performance management, training, and escalation support to ensure a high level of customer satisfaction. * Serve as a primary customer ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless ... Provide regular updates to Senior Management on shipping challenges and wins. * Work with the ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless ... Provide regular updates to Senior Management on shipping challenges and wins. * Work with the ...

ALVEST

Regional Customer Service Manager

Atlanta, GA · On-site

Regional Customer Service Manager Full Time Atlanta, GA, US 2 days ago Requisition ID: 1336 COMPANY ... His regional management scope includes TLD operations (AST) and their business partners (agents ...

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All JobsCustomer Service Management JobsCustomer Service Management Jobs in Georgia

Customer Service Management information

See Georgia salary details

$20.7K

$49K

$85.3K

How much do customer service management jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service management in Georgia is $48,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,100.00 per year, depending on experience, location, and employer.

What is customer service management?

Customer service management refers to the strategies, processes, and tools that organizations use to oversee and improve the interactions between customers and the company. It involves managing teams of customer service representatives, developing policies to enhance customer satisfaction, and using technology to track and resolve customer inquiries efficiently. Effective customer service management is essential for building strong customer relationships, increasing loyalty, and ensuring long-term business success.

What are the key skills and qualifications needed to thrive as a customer service manager?

To thrive as a Customer Service Manager, you need expertise in team leadership, conflict resolution, and customer relationship management, typically supported by experience in customer service and a relevant degree. Familiarity with CRM software (such as Salesforce or Zendesk), call center systems, and sometimes Six Sigma or similar certifications is often required. Exceptional communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient team operations, high customer satisfaction, and effective resolution of complex service issues.

What are some common challenges faced by customer service managers, and how can they be addressed?

Customer Service Managers often face challenges such as managing high call volumes, handling escalated customer complaints, and ensuring team motivation during stressful periods. To address these issues, it's important to implement effective scheduling strategies, provide regular training and support for the team, and maintain clear communication channels. Additionally, leveraging customer service technology and encouraging a collaborative team culture can help resolve issues more efficiently and boost overall team performance.

What is the difference between Customer Service Management vs Customer Support Specialist?

AspectCustomer Service ManagementCustomer Support Specialist
ResponsibilitiesOversees customer service teams, develops strategies, manages customer satisfactionProvides direct support to customers, resolves issues, answers inquiries
Required SkillsLeadership, communication, problem-solving, customer relationship managementTechnical knowledge, communication, problem-solving, product expertise
Work EnvironmentOffice-based, team management, strategic planningCall centers, online support, direct customer interaction
CertificationsCustomer service management certifications, leadership coursesCustomer support certifications, technical training

Customer Service Management focuses on leading teams and developing strategies to improve overall customer satisfaction, while Customer Support Specialists handle direct customer interactions and resolve individual issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What do you do as a customer service management?

Customer Service Management involves overseeing customer service teams to ensure high-quality support, resolving escalated issues, and improving customer satisfaction. It includes developing policies, training staff, and using tools like CRM software to monitor service performance and customer feedback.

What cities in Georgia are hiring for Customer Service Management jobs?

Cities in Georgia with the most Customer Service Management job openings:

Customer Service Management jobs near you
Infographic showing various Customer Service Management job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,973 per year, or $23.5 per hour.

Customer Service Manager

Ellijay, GA

BrightSpring Health Services
Health Care and Social Assistance • 10K+ employees
Learn more about BrightSpring Health Servicesexternal

$17 - $19/hr

Full-time

Retirement

Posted 10 days ago

Key responsibilities

  • Oversee quality care and overall client satisfaction

  • Supervise and provide guidance to Caregivers and manage employee scheduling

  • Maintain strong relationships with referral partners, payor sources, and clients

BrightSpring Health Services rating

4.9

Company rating: 4.9 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

Job description

All Ways Caring HomeCare


Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

  • Seeking a self-motivated professional with prior scheduling and management or supervisory experience
  • An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
  • A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
  • An experienced communicator and problem solver who is well-organized

What you will receive:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Flexible work schedules close to home
  • Retention and referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities 

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to the Caregivers who provide direct care to the clients served
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks

What you will need:

  • Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
  • Accountable, reliable, and ability to work independently with good judgement
  • Valid driver’s license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.


At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Retention and referral bonuses. Work with your friends
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities 

USD $17.00 - $19.00 / Hour

What BrightSpring Health Services employees say

Pay

Benefits

Hours and flexibility

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