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Customer Service Management Jobs in Arizona (NOW HIRING)

Goodwill

Customer Service Manager

Kingman, AZ · On-site

$18/hr

Responsible for performance management (coaching, discipline, performance improvement plans, and ... One-year customer service experience required * Proficient in Microsoft Office Suite * Ability to ...

Goodwill

Customer Service Manager

Phoenix, AZ

$18/hr

Responsible for performance management (coaching, discipline, performance improvement plans, and ... One-year customer service experience required * Proficient in Microsoft Office Suite * Ability to ...

Goodwill

Customer Service Manager

Yuma, AZ · On-site

$18/hr

Responsible for performance management (coaching, discipline, performance improvement plans, and ... One-year customer service experience required * Proficient in Microsoft Office Suite * Ability to ...

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Showing results 21-40

All JobsCustomer Service Management JobsCustomer Service Management Jobs in Arizona

Customer Service Management information

See Arizona salary details

$22.8K

$54K

$94.1K

How much do customer service management jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service management in Arizona is $54,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What is customer service management?

Customer service management refers to the strategies, processes, and tools that organizations use to oversee and improve the interactions between customers and the company. It involves managing teams of customer service representatives, developing policies to enhance customer satisfaction, and using technology to track and resolve customer inquiries efficiently. Effective customer service management is essential for building strong customer relationships, increasing loyalty, and ensuring long-term business success.

What are the key skills and qualifications needed to thrive as a customer service manager?

To thrive as a Customer Service Manager, you need expertise in team leadership, conflict resolution, and customer relationship management, typically supported by experience in customer service and a relevant degree. Familiarity with CRM software (such as Salesforce or Zendesk), call center systems, and sometimes Six Sigma or similar certifications is often required. Exceptional communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient team operations, high customer satisfaction, and effective resolution of complex service issues.

What are some common challenges faced by customer service managers, and how can they be addressed?

Customer Service Managers often face challenges such as managing high call volumes, handling escalated customer complaints, and ensuring team motivation during stressful periods. To address these issues, it's important to implement effective scheduling strategies, provide regular training and support for the team, and maintain clear communication channels. Additionally, leveraging customer service technology and encouraging a collaborative team culture can help resolve issues more efficiently and boost overall team performance.

What is the difference between Customer Service Management vs Customer Support Specialist?

AspectCustomer Service ManagementCustomer Support Specialist
ResponsibilitiesOversees customer service teams, develops strategies, manages customer satisfactionProvides direct support to customers, resolves issues, answers inquiries
Required SkillsLeadership, communication, problem-solving, customer relationship managementTechnical knowledge, communication, problem-solving, product expertise
Work EnvironmentOffice-based, team management, strategic planningCall centers, online support, direct customer interaction
CertificationsCustomer service management certifications, leadership coursesCustomer support certifications, technical training

Customer Service Management focuses on leading teams and developing strategies to improve overall customer satisfaction, while Customer Support Specialists handle direct customer interactions and resolve individual issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What do you do as a customer service management?

Customer Service Management involves overseeing customer service teams to ensure high-quality support, resolving escalated issues, and improving customer satisfaction. It includes developing policies, training staff, and using tools like CRM software to monitor service performance and customer feedback.

What cities in Arizona are hiring for Customer Service Management jobs?

Cities in Arizona with the most Customer Service Management job openings:

Customer Service Management jobs near you
Infographic showing various Customer Service Management job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,048 per year, or $26 per hour.

Customer Service Manager

Queen Creek, AZ • On-site

Goodwill Industries International, Inc.
Non-Profits • 1 - 5K employees
Learn more about Goodwill Industries International, Inc.external

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

21437 S Ellsworth Rd Queen Creek Arizona, 85142, +1 (480) 3987657
Starting Pay :$18.00 Hourly
Position Description:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:
  • Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
  • Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
  • Conducts new goods inventory and ensures proper reporting.
  • Reconciles and balances all daily paperwork.
  • Ensures Team Members deliver excellent customer service to donors and customers.
  • Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
  • Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
  • Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Transfers to different stores at any given time due to business needs.
  • Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
  • Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
  • Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
  • May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
  • Processes complex sales transactions, including customer returns.
  • Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
  • Provides regular mentoring, training, and coaching to develop skills of Team Members.
  • Plays critical role in driving company culture change efforts and change management processes.
  • Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
  • Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):
  • One-year work experience in Retail Management, preferred
  • One-year customer service experience required
  • Proficient in Microsoft Office Suite
  • Ability to pass a background check and drug screen, where applicable for position
  • Ability to speak and read English proficiently
  • High School Diploma or Equivalent preferred

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
  • 3 Medical Plans.
  • Employer Funded Health Reimbursement Account (HRA).
  • 3 Dental Plans.
  • Vision Plan.
  • 401K Traditional and Roth Plans.
  • Employer Paid Life Insurance.
  • Employee Assistance Program (EAP).
  • Paid Time Off; Sick and Vacation.
  • Paid Holidays.

These are just a few highlights of our key benefit offerings!
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.

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