Customer Service Key Account Manager Jobs in Virginia

SiteOne Landscape Supply Key Account Manager

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!

Position Overview

The Key Account Manager plays an integral role in our sales organization by developing relationships with important customers in order to grow new business within these accounts.

What you'll do:

• Manage a book of business consisting of existing SiteOne accounts. The book of business will typically range from 40 to 60 accounts (min. $3 million total).
• Aggressively seek out new business with current accounts. The focus is to expand margin dollars in existing lines of business or to expand SiteOne presence in new lines of business
• Develop deep and lasting relationships with key account personnel
• Ensure that customers are aware of and fully utilizing all of SiteOne's capabilities including SiteOne University, vendor support, and Partner's Program
• Grow minimum of $100k GM$ growth year over year
• Use SiteOne Territory Alignment tools to prioritize and target key accounts
• Maintain high level of customer satisfaction with assigned accounts
• Work and communicate effectively with all relevant SiteOne resources including Sales Support Representatives, Line of Business Specialists, and store associates
• Leverage solution focused sales tools and processes to maximize growth with assigned accounts
• Report progress against opportunities to share verifiable outcomes
• Facilitate the placement of customer orders and monitors fulfillment process
• Maintain appropriate professional and technical knowledge
• Resolve customer complaints by investigating problems and developing solutions
• Work with Business Development Manager or store personnel to effectively transition key accounts
• Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance

Skills We Are Seeking

• 3+ years of experience in key account sales
• 1-3 years of green industry experience and a familiarity with landscape, nursery, and irrigation products preferred
• Proven ability to build strong relationships with clients to effectively grow sales, negotiate deals, resolve conflict, and provide service that leads to stellar customer satisfaction
• Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution
• Knowledge of sales cycle and solution selling techniques
• Proven approach to access decision makers at client organizations
• Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation and communication skills
• Ability to think quickly and make decisions
• Understanding of sales and operations planning processes, statistical demand forecasting and integration of supply and demand plans
• High school diploma or equivalent required
• College degree preferred

Compensation & Benefits:

• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

If you are ever unsure whether a message is really from SiteOne, here's how to protect yourself from recruiting scams:

• SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews
• All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/
• SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.
• You can always reach our SiteOne team directly at Recruiting@siteone.com to confirm

Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.