Customer Service Key Account Manager Jobs in California

Position: Key Account Manager or Director - Drug, Mass, Specialty, Health, Beauty & Retail

Position Reporting to: CEO

Position Based In: Los Angeles

Position Snapshot: Are you a seasoned and passionate Key Account Manager looking for an exciting opportunity? Join our team and partner with our existing customers to ensure their long-term success. In this role, you will manage a portfolio of key accounts, develop new business, and actively seek new opportunities within these accounts.

Position Type:

• Key Account Manager
• National Accounts Director
• Strategic Account Manager
• Strategic Account Executive
• Key Account Executive
• Senior Project Manager
• Relationship Manager

Industry: We are a global medical device company with offices in over 40 countries, specializing in Ear Piercing Instruments, Fashion Earrings, and Aftercare products & services. We target Mass Market, Pharmacy, Health & Beauty Retailers, as well as outlets specializing in Cosmetic, Aesthetic, Accessory, and Fashion. Our customer base also includes health professionals such as General Practitioners, Dermatologists, Pediatricians, and Cosmetologists.

About Us: Join our privately held multinational company headquartered in Los Angeles. Since 1976, Studex has been a leader in manufacturing and designing ear piercing systems and allergy-free fashion earrings and Aftercare. With over 40 offices worldwide, we provide customers with the highest quality products, marketing support, and sales assistance to sustain their success.

Key Account Manager Job Description: As a Key Account Manager, you will nurture and develop relationships with strategically important key accounts. You will represent our entire range of products and services, leading the overall strategy to meet and exceed customer expectations while aligning with our organization's goals. Your responsibilities include:

• Developing strong customer relationships with key business executives and stakeholders.
• Managing day-to-day operations and ongoing project management within the accounts, ensuring compliance with vendor & supplier processes.
• Account sales and profit & loss management.
• Active involvement in account sales analytics.
• Demand planning and forecasting.
• Experience with managing and working with brokers is a plus.
• Familiarity with retailer portal requirements.
• Identifying customer needs and exceeding client expectations.
• Collaborating with internal teams, including our international offices.
• Leading as the primary contact for all customer matters.
• Negotiating account management contracts and agreements.
• Leading strategic account planning and setting performance objectives.

Key Account Manager Requirements:

• Proven 5+ years of experience as a Key Account or National Account Manager, preferably in the Mass Market, Health & Beauty, or related CPG industry.
• Familiarity with Mass Market, Pharmacy, Health, and Beauty Retailers.
• Buying or Planning experience in a big-box retail environment is a major plus.
• Strong data analytics and reporting skills.
• Proficiency with CRM, Office, Project Management software, and business applications.
• Proactive, self-motivated, and capable of managing multiple projects.
• Excellent listening, verbal, negotiation, communication, and presentation skills.
• A four-year college degree from an accredited institution is a plus.
• Willingness to travel for meetings and tradeshows, with some weekend travel possibly required.

If you're a motivated, experienced Key Account Manager looking to make an impact in a dynamic and growing company, we invite you to apply. Join us on our journey to maintain our position as a customer-centric, best-in-class organization.

Studex® is recognized as the leader in ear piercing systems and allergy-free fashion earrings for consumers of all ages. As the world's largest manufacturer of ear-piercing instruments, studs, and supplies we uphold an uncompromising commitment to quality and service that has lasted for over forty years. We make an extensive range of piercing systems and medical-grade studs to satisfy the needs of clients globally. State of the art manufacturing and packaging capabilities enable us to produce a plethora of eye-catching styles for key demographics within the ear piercing and allergy-free earring categories.