Customer Service Kenya Jobs (NOW HIRING)

About Monos

Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of mono no aware, the profound appreciation of beauty in fleeting moments, we emphasize the joy of the journey.

Were proud to be the first North American luggage brand to achieve certified B Corporation status. This certification represents more than a seal of approval, it's a testament to our belief that thoughtful design can coexist with social and environmental consciousness. Through our partnership with veritree, weve planted nearly 1.3 million trees across two forests in Kenya offsetting 412,335 metric tons of CO. Beyond reforestation, this collaboration creates hundreds of living-wage jobs in local communities, nurturing both the environment and the people who call these places home.

At Monos, our retail experience blends thoughtful hospitality with a deep passion for our products, creating a warm, educational, and pressure-free environment. We go beyond just selling products by focusing on quality, craftsmanship, and sustainability, ensuring every interaction is meaningful and aligned with our brand values, where customers feel valued and informed.

We pride ourselves on fostering a diverse and inclusive workplace where everyone feels valued, respected, and supported. We're proud to be recognized as one of Canadas Most Admired Cultures and a Great Place to Work.

With big plans for the future including purpose-driven product launches, new brick-and-mortar retail locations, and establishing ourselves as leaders in the travel industry were looking for passionate, skilled, and driven individuals to join our team.

As aHostfor theRetail Experienceteam, you will have a fulfilling career upholding standards of Guest experience & operational excellence.

Responsibilities

• Champion Monos vision of redefining retail by infusing hospitality into every aspect of the customer journey.Ensure that stores are more than just places to shopthey should feel like welcoming, thoughtfully curated experiences that leave a lasting impression on every guest.
• Deliver exceptional Guest experiencesby providing a high level of customer service, including greeting Guests promptly, assessing their needs, recommending suitable products, and offering product demonstrations as required.
• Maintain a thorough knowledge of Monos products, including features, benefits, materials, and usage, in order to confidently educate and assist Guests in making informed purchase decisions.
• Perform all sales transactionsusing the point-of-sale (POS) system accurately and efficiently, including processing payments, issuing receipts, handling returns or exchanges per company policy, and maintaining accurate cash drawer counts.
• Support store merchandising and inventory processesby receiving deliveries, unpacking and tagging merchandise, restocking displays, ensuring products are properly presented on the sales floor, and reporting inventory discrepancies to management.
• Execute daily operational tasksincluding cleaning duties, store opening and closing procedures, supply restocking, and general store upkeep to ensure a clean, organized, and safe environment for Guests and team members.
• Participate in team meetings, product training, and development sessionsas required, and actively contribute to the success of the team by offering feedback and collaborating on ways to improve Guest service and store performance.
• Adhere to all Monos policies and procedures, including those related to health and safety, workplace conduct, and loss prevention.
• Perform other duties as assigned by the Store Manager or leadership teamto support store operations and brand goals.

Experience Level

• 1-2 years experience in retail or hospitality
• Exceptional communication skills to be able to communicate effectively with store team and customers
• Outstanding customer service skills
• Ability to problem solve and work well under pressure
• Experience using Shopify is an asset but not required
• Must be able to work flexible hours including early evenings and weekends
• Able to lift and carry 25-30lbs

Why be a part of Monos?

• Rocketing growth yours and ours. At Monos, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within.
• Outstanding culture - entrepreneurial, fun and leads with empathy
• Company discount on Monos luggage for yourself and friends/family
• Competitive salary
• Bonus Program
• Health and dental benefits (for eligible full-time positions only)
• Paid vacation time off (for eligible full-time positions only)

Compensation:

Our compensation philosophy emphasizes fair recognition of employee contributions through competitive salaries and performance-based incentives, grounded in market analysis and a commitment to internal equity.

Our Values:

• Lead with empathy - Walk a mile in someone elses shoes.
• Less but better Refine, dont embellish.
• Just roll Good is the enemy of great, but perfect is the enemy of done.

To Apply:
Please submit both:

• Your resume
• A short video interview via the link below
  

Applications without a completed video interview will not be considered.
This helps us review all candidates consistently and get to know you beyond your resume.

Video Interview Link: https://hire.li/X06H6t-2C_cQbWjpeNtD0

Monos upholds Equal Employment Opportunity principles. We are dedicated to fostering a respectful, diverse, and inclusive hiring environment across all the communities we serve, encouraging individuals to express their authentic selves. Our commitment to fair hiring practices extends to all candidates and employees, irrespective of race, ethnicity, citizenship, creed, place of origin, religion, gender, gender identity, sexual orientation, family status, marital status, disability, age, or any other protected characteristic.

Individuals requiring accommodation at any stage of the recruitment process may notify the hiring manager or indicate their needs during the application process, and we will work with them to provide appropriate support in accordance with applicable legislation.