Customer Service Internship Remote Jobs in Washington

Salary: Depends on Qualifications
Location : Annapolis, MD
Job Type: Internship
Remote Employment: Flexible/Hybrid
Job Number: OIT2026
Department: Information Technology
Opening Date: 01/05/2026
Position Description
The Office of Information Technology (OIT) is seeking temporary interns with a minimum of 10 hours/week and a maximum of 35 hours/week. Our internships may offer flexibility in allowing some remote work; however, candidates must be willing to be on-site in Annapolis, Maryland. All work hours must be done Monday - Friday during standard business hours.
Currently filling for Fall 2026.
Examples of Duties and Knowledge, Skills and Abilities
Internship Opportunities:
The Enterprise Application Solutions (EAS) division of the Anne Arundel County Office of Information Technology (OIT) is currently seeking a qualified candidate for an onsite internship. The intern will work in a team environment to develop and maintain software using industry-standard best practices. Additionally, the intern will gain experience with the entire software development lifecycle, from requirements analysis to testing. OIT EAS supports the County business units by modernizing their departmental processes with custom-developed web-based and mobile software. EAS uses a variety of technologies: Java, React.js, Node.js, GraphQL, React Native
The Help Desk Internship: This internship is an extension of academic instruction and provides the opportunity turn classroom knowledge instruction into practical application in the workplace. The intern will draw upon knowledge gained through their college coursework in order to perform the principal assignment and/or projects of this internship. The intern will learn how to identify and replace the current tech refresh cycle for county PCs and search for lower cost and more effective technology solutions and make recommendations on how to proceed.
Administrative Internship: This internship is an extension of academic instruction and provides the opportunity to turn classroom instruction into practical application in the workplace. The intern will draw upon the knowledge gained through their college coursework in order to perform the principal assignment and/or projects of this internship. Allows intern the opportunity to get hands on experience working in an Information Technology environment. Allows intern to get administrative/clerical experience.
Cyber Security Internship: This internship is an extension of academic instruction and provides the opportunity to turn classroom instruction into practical application in the workplace. The intern will draw upon the knowledge gained through their college coursework in order to perform the principal assignment and/or projects of this internship. The intern will work directly with the Anne Arundel County cybersecurity officer and assist in the development of security policies and procedures, conducting security controls assessments, validating system configurations, identifying security weaknesses, performing vulnerability scans, and reporting findings to management for prioritization and remediation. The intern will assist and learn about risk management, vulnerability assessments, and incident response, and gain hands-on experience with technologies used at most organizations.
Project Management:
This position is within the OIT division of Project Management and Planning assisting project managers with all aspects of projects from initiation to implementation. The incumbent will:

• Build workflows, process models, and business cases based on interviews with customers
• Translate business needs into a plan to implement technology
• Monitor schedules and collect status reports
• Develop a practical understanding of project management principles and techniques
• Part-time or full-time enrollment in an accredited college or university, majoring in computer science, information systems, computer engineering, or a related field
• Excellent verbal and written communication skills
• Self-motivated, ability to work effectively both independently and as part of a team
• Competency in using office productivity applications; preference is given towards Google applications (Docs, Sheets, Slides, etc.)
• Strong problem-solving, organizational and multitasking skills

Telecommunications. This internship is an extension of academic instruction and provides the opportunity to turn classroom instruction into practical application in the workplace. The intern will draw upon the knowledge gained through their college coursework in order to perform the principal assignment and/or projects of this internship.
Main Purpose of the Telecommunications Internship:

• Learn about and assist in the performance of the support functions for the Telecommunications process to include customer service and data management.
• Learn about and assist with the deployment of the new VOIP phone system.
• Learn about and assist with answering phones and assisting customers.
• Learn about and assist in providing research and data entry.

Minimum Qualifications
Candidates should be pursuing an undergraduate or graduate degree in computer science or related field, with an interest or familiarity with the technologies mentioned in the specific program.
All applicants/students must have a cumulative GPA of a 3.0+.
Note: Students are required to upload an official or unofficial transcript to their application to demonstrate their enrollment status and GPA.
Note: Candidates will not be reviewed by the Department until approximately 60 days in advance of the term. Candidates for Fall 2026 will be reviewed in July 2026, and so forth. Status updates will be provided to candidates upon presentation to the Department. If the Department is interested, they will reach out to you directly following the formal presentation of candidates.
Note: Summer 2026 candidates have been sent to the Department.
As specified between Anne Arundel County and the employee.
01
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

• Yes
• No

02
Are you currently an undergraduate or graduate student in a US-accredited College or University? Or currently enrolled to start in a program within the next 90 days?

• Yes
• No

03
If you are a current student or enrolled/admitted, please provide the degree you are seeking and the name of the university/college. Note: This program is only for current (or pending) students. You must provide proof of your enrollment status in an Undergraduate or Graduate program.
04
Please indicate your *current* enrollment status in college

• 1st Year (Freshman)
• 2nd Year (Sophomore)
• 3rd Year (Junior)
• 4th Year (Senior)
• Masters Level / Professional Level
• PHP / Doctoral Level
• None of the Above
• Already graduated

05
Did you upload an unofficial college transcript and/or evidence of admission? (Note: All students must upload an official or unofficial transcript. If your institution requires the transcript to be emailed directly, please have them email it to Recruiter@aacounty.org)

• Yes
• No

06
Please indicate your cumulative GPA below. Note: All candidates must have at least a current *cumulative GPA of a 3.0+. Transcripts MUST clearly state your cumulative GPA. This Office will not manually adjust non-transferable credits or non-creditable hours to adjust a candidate's GPA. A cumulative GPA is the average of all grades earned across all courses accepted by the institution in a student's entire academic career. Candidates with a cumulative GPA under a 3.0 are encouraged to apply again in the future.

• 0 to 2.9999999*
• 3.0 to 3.30
• 3.31 to 3.60
• 3.61 to 3.90
• 3.90 to 4.0

07
Which of these internships are you applying for? Multiple Selections Allowed

• Telecommunications
• Project Management
• Cyber Security
• IT Administrative
• Help Desk
• Enterprise Applications
• None of the Above

08
Some of our internships have the flexibility to offer some remote hours during the week; however, all of them require some on-site office hours during the week. The location is Annapolis, Maryland. Are you willing to work on-site?

• Yes
• No

09
Please describe why you want an internship with Anne Arundel County and why you would be a good fit.
10
Please indicate what semester you are applying for:

• Fall 2026
• Spring 2027
• Other

Required Question