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We are seeking an Integration Analyst to support a large scale TIBCO decommissioning and ... Come join our team-one of the largest IT and business consulting services firms in the world.

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Customer Service Integration Analyst information

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How much do customer service integration analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service integration analyst in the United States is $105,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,000.00 and $127,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Customer Service Integration Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $105,997 per year, or $51 per hour.

Senior Integration Analyst

Canton, MA • On-site

Full-time

Retirement, PTO

Posted yesterday

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CGI rating

7.1

Company rating: 7.1 out of 10

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Job description

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Senior Integration Analyst
Category: Business Analysis (functional and technical)
Main location: United States, Massachusetts, Canton
Position ID:J0926-0302
Employment Type: Full Time
U.S. - The best version of me
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Position Description:
We are seeking an Integration Analyst to support a large scale TIBCO decommissioning and modernization initiative for a healthcare payer client. The successful candidate will act as the critical link between the client's TIBCO engineering team, data team, and business stakeholders - analyzing existing TIBCO BusinessWorks (BW) workflows across claims, UM/CM, enrollment, and reference data systems, and determining the correct target state design (Java/Spring Boot API microservice, batch/ELT job, or other pattern) for each process as part of the migration off TIBCO.
This role requires strong independent judgment, deep payer domain knowledge, and the ability to operate in ambiguous, undocumented legacy environments.
This role can be performed from our client site in Canton, MA in a hybrid model.
Your future duties and responsibilities:
. Inventory the full population of existing TIBCO BusinessWorks (BW) processes across the claims engine, UM/CM, enrollment, and OPDB adjacent systems, cataloging each by function, trigger type, frequency, and system touchpoints
. Read and interpret existing BW process definitions directly with the TIBCO engineering team to understand current implementation logic, error handling, and integration points
. Trace end to end data flow for each workflow - source systems, transformation logic, target systems, and downstream consumers
. Identify undocumented dependencies, hidden business rules embedded in code, and tribal knowledge logic that only exists in the heads of current TIBCO engineers
Business Requirements & Stakeholder Engagement
. Plan and lead structured discovery sessions with business SMEs to uncover the actual business requirement each workflow was built to satisfy - independent of how it happens to be implemented today
. Ask targeted, probing questions to separate genuine business need from historical technical convenience or outdated assumptions
. Facilitate working sessions that bring together TIBCO engineers, data engineers, and business stakeholders to resolve conflicting or incomplete information about a given process
. Manage stakeholder expectations around timelines, findings, and trade offs as discovery uncovers gaps or surprises
Gap & Pattern Analysis
. Evaluate each workflow against ideal architectural fit, flagging cases where a real time BW orchestration is being used for what should be a scheduled batch/ELT job (or vice versa)
. Assess workflows for redundancy, dead logic, or processes that may no longer serve an active business need and could be retired rather than migrated
. Identify data quality issues, inconsistent business rules across similar workflows, and integration fragility that could pose risk during migration
Solution Design & Documentation
. Produce clear current state process documentation (process flows, data flow diagrams, triggers, dependencies, downstream impacts) suitable for both business and engineering audiences
. Define and document the recommended target state pattern for each workflow - Java/Spring Boot API microservice, batch/ELT job, event driven service, or other - with rationale
. Author migration ready functional specifications and solution designs that the engineering/build team can execute against without needing to re discover requirements
. Maintain a living traceability record linking each legacy TIBCO process to its target state design and migration status
Data & Technical Coordination
. Partner closely with the data team to validate data lineage, confirm integration assumptions, and align on data model impacts for target state designs
. Coordinate with engineering leads to ensure proposed target state patterns are technically feasible within the Java/Spring Boot microservices architecture
. Support environment and integration testing planning by clarifying expected business behavior for migrated workflows
Program & Delivery Support
. Contribute to prioritization and sequencing of the 1,000+ process migration backlog based on business criticality, complexity, and risk
. Provide regular status updates and findings summaries to project leadership, surfacing risks and blockers early
. Support change management and business sign off activities as workflows move from design to build
. Mentor or provide direction to junior analysts supporting the discovery effort, where applicable
Required qualifications to be successful in this role:
• Minimum of 8 years of experience in Business Analysis or Solution Architecture roles
• Prior experience in healthcare payer environments (claims, UM/CM, enrollment)
• Working knowledge of TIBCO BusinessWorks or equivalent ESB/middleware platforms
• Demonstrated ability to distinguish real time vs. batch processing use cases
• Working knowledge of Java/Spring Boot microservices architecture (functional understanding, not necessarily hands on coding)
• Strong facilitation and stakeholder interview skills
• Strong documentation skills (process flows, functional specs, data flow diagrams)
Strong understanding of FHIR standards, HL7, EDI transactions, and healthcare information exchange models.
Bachelor's degree in related field or equivalent experience
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $84,900.00 $188,100.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs
#LI-MP2
Skills:
  • Data Analysis
  • Fast Healthcare (FHIR)
  • Health Care Payers
  • Java
  • Spring Boot

What you can expect from us:
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You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
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You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
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CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
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  1. EPPA
  2. FMLA
  3. Know Your Rights: Workplace Discrimination is Illegal
  4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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