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Customer Service Information Agent Jobs (NOW HIRING)

Customer Service | Full-Time

Customer Care Agent

Hinesville, GA · On-site

$14.25 - $19/hr

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in ... information, resolving issues efficiently, and ensuring a positive customer experience. If you have ...

Customer Service | Full-Time

Customer Care Agent

Pembroke, GA · On-site

$14 - $18.75/hr

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in ... information, resolving issues efficiently, and ensuring a positive customer experience. If you have ...

Customer Service | Full-Time

Customer Care Agent

Midway, GA · On-site

$14.25 - $19/hr

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in ... information, resolving issues efficiently, and ensuring a positive customer experience. If you have ...

Peoples National Bank N.A

Customer Care Agent

Mount Vernon, IL · On-site

$15 - $20/hr

Customer Care Agent - Call Center We are seeking a dependable, customer-focused Customer Care Agent ... Share information about bank products and services and refer sales or cross-sale opportunities to ...

Stepps Towing Service

Customer Service Agent

Tampa, FL · On-site

$17 - $18/hr

As the first point of contact for our clients, the Customer Service Agent is responsible for ... Collect and verify all necessary information, including customer contact details, vehicle location ...

Service Minds

Customer Service Agent

Bradenton, FL · On-site

$27/hr

Accurately enter customer information, service needs, and appointment details into company systems * Manage multiple systems and tasks while actively communicating with customers * Respond to ...

Service Legends

Customer Service Agent

Des Moines, IA · On-site

$20 - $23/hr

CUSTOMER SERVICE AGENT - Job Summary We're searching for a Customer Service Agent to join our ... Accurately document client interactions, account information, appointment details, and next steps ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a ... Provide accurate product information and guidance to customers to facilitate their purchase ...

BeloForm Craft

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent At Beloform Craft, we believe that strong brands are built through ... Provide accurate information regarding products, services, and policies * Resolve customer concerns ...

Alphabe Insight Inc

Customer Service Agent

Oklahoma City, OK · On-site

$14.50 - $19.25/hr

We are seeking a dedicated and personable Customer Service Agent to join our dynamic team. In this ... Provide accurate information about products, services, and policies to customers. * Resolve ...

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Customer Service Information Agent information

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How much do customer service information agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service information agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What cities are hiring for Customer Service Information Agent jobs?

Cities with the most Customer Service Information Agent job openings:

What states have the most Customer Service Information Agent jobs?

States with the most job openings for Customer Service Information Agent jobs include:

What are popular job titles related to Customer Service Information Agent jobs?

For Customer Service Information Agent jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Information Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent (Mid-Shift)

Wichita, KS • On-site

Customer Service | Full-Time
See more jobs at Customer Service | Full-Timeexternal

$15.25 - $20.50/hr

Other

Re-posted 8 days ago

Job description

Customer Service Agent

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to provide inbound support across customer service, help desk, technical assistance, and back-office operations. You'll represent some of the world's most recognized brands, delivering exceptional service and solutions.

This is a mid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Deliver courteous, timely, and professional support via inbound and outbound calls.

  • Troubleshoot and resolve customer issues, aiming for first-call resolution.
  • Use internal systems to research and retrieve customer information.
  • Collaborate with other departments to resolve complex inquiries.
  • Accurately document customer interactions and claims.
  • Follow scripts, policies, and procedures while applying your training and knowledge.
  • Handle sensitive information with confidentiality and care.
  • Escalate unresolved issues to the appropriate team or manager.
  • Stay current by attending training sessions and reviewing updated materials.
  • Meet all attendance and scheduling requirements.
Qualifications

Must be 18 years or older.

High school diploma or equivalent.

Strong written and verbal communication skills.

Ability to type at least 20 words per minute.

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Familiarity with Windows operating systems.

Dependable and punctual with a strong work ethic.

Skilled in troubleshooting, follow-up, and issue resolution.

Strong conflict resolution and negotiation abilities.

Customer-focused: empathetic, patient, and responsive.

Able to multitask, stay organized, and self-manage.

Team-oriented with a positive attitude.

Comfortable in a fast-paced, ever-changing environment.

Excellent interpersonal skills and the ability to build rapport.

Preferred (Not Required)
  • 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
  • Experience in a contact center or government-related work.

Apply