Manager, Customer Service
Fairfax, VA · On-site
Welcome! The Agent Performance & Customer Growth Manager is responsible for driving agent ... in accordance with the needs of Service Experts. Service Experts is committed to making our ...
Manager, Customer Service
Fairfax, VA · On-site
Welcome! The Agent Performance & Customer Growth Manager is responsible for driving agent ... in accordance with the needs of Service Experts. Service Experts is committed to making our ...
Welcome! The Agent Performance & Customer Growth Manager is responsible for driving agent ... in accordance with the needs of Service Experts. Service Experts is committed to making our ...
Welcome! The Agent Performance & Customer Growth Manager is responsible for driving agent ... in accordance with the needs of Service Experts. Service Experts is committed to making our ...
Cashier Customer Service
Washington, DC · On-site
$18 - $20/hr
You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue. Responsibilities: * Welcome and identify customer needs * Explain ...
Quick apply
Cashier Customer Service
Washington, DC · On-site
$18 - $20/hr
You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue. Responsibilities: * Welcome and identify customer needs * Explain ...
Cashier Customer Service
Washington, DC · On-site
$18 - $20/hr
You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue. Responsibilities: * Welcome and identify customer needs * Explain ...
Quick apply
Cashier Customer Service
Washington, DC · On-site
$18 - $20/hr
You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue. Responsibilities: * Welcome and identify customer needs * Explain ...
Customer Service Representative
Falls Church, VA · On-site
$17 - $23.25/hr
Answer incoming customer calls in a professional, courteous, and timely manner. * Gather accurate information from customers and create detailed service requests. * Provide customers with updates ...
Customer Service Representative
Falls Church, VA · On-site
$17 - $23.25/hr
Answer incoming customer calls in a professional, courteous, and timely manner. * Gather accurate information from customers and create detailed service requests. * Provide customers with updates ...
Customer Service Representative
Falls Church, VA · On-site
$17 - $23.25/hr
Answer incoming customer calls in a professional, courteous, and timely manner. * Gather accurate information from customers and create detailed service requests. * Provide customers with updates ...
Customer Service Representative
Falls Church, VA · On-site
$17 - $23.25/hr
Answer incoming customer calls in a professional, courteous, and timely manner. * Gather accurate information from customers and create detailed service requests. * Provide customers with updates ...
Customer Service Representative
Falls Church, VA · On-site
$17 - $23.25/hr
Answer incoming customer calls in a professional, courteous, and timely manner. * Gather accurate information from customers and create detailed service requests. * Provide customers with updates ...
Customer Service Representative
Falls Church, VA · On-site
$17 - $23.25/hr
Answer incoming customer calls in a professional, courteous, and timely manner. * Gather accurate information from customers and create detailed service requests. * Provide customers with updates ...
Customer Service
$18 - $24.75/hr
Past customer service experience (in any field) Past call center experience Bi-lingual is a huge plus!
Customer Service
$18 - $24.75/hr
Past customer service experience (in any field) Past call center experience Bi-lingual is a huge plus!
Customer Service Professional
$15 - $19/hr
Qualifications: - Previous experience in customer service is welcomed but not required. - Excellent ... verbal communication skills. - Strong problem-solving abilities and innovative thinking ...
Customer Service Professional
$15 - $19/hr
Qualifications: - Previous experience in customer service is welcomed but not required. - Excellent ... verbal communication skills. - Strong problem-solving abilities and innovative thinking ...
Customer Service Professional
La Plata, MD · On-site
$15 - $19/hr
Qualifications: - Previous experience in customer service is welcomed but not required. - Excellent ... verbal communication skills. - Strong problem-solving abilities and innovative thinking ...
Customer Service Professional
La Plata, MD · On-site
$15 - $19/hr
Qualifications: - Previous experience in customer service is welcomed but not required. - Excellent ... verbal communication skills. - Strong problem-solving abilities and innovative thinking ...
Customer Service
$27.25/hr
Ready to make a difference in the lives of others? Let's talk! What You'll Do as a Customer Service Professional As a Customer Service team member, you'll play a vital role in creating a welcoming ...
Quick apply
Customer Service
$27.25/hr
Ready to make a difference in the lives of others? Let's talk! What You'll Do as a Customer Service Professional As a Customer Service team member, you'll play a vital role in creating a welcoming ...
Customer Service Associate
$15.25 - $21/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
$15.25 - $21/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
$16 - $22/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
$16 - $22/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Alexandria, VA · On-site
$15.50 - $21.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Alexandria, VA · On-site
$15.50 - $21.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Potomac, MD · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Potomac, MD · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Fairfax, VA · On-site
$14.50 - $19.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Fairfax, VA · On-site
$14.50 - $19.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Potomac, MD · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Potomac, MD · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
$15.25 - $21/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
$15.25 - $21/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Leesburg, VA · On-site
$15.25 - $21/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Leesburg, VA · On-site
$15.25 - $21/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Leesburg, VA · On-site
$15.25 - $21/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Leesburg, VA · On-site
$15.25 - $21/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service In information
See Woodbridge, VA salary details
$9.75 - $11.28
2% of jobs
$11.28 - $12.82
4% of jobs
$12.82 - $14.35
11% of jobs
$15.20 is the 25th percentile. Wages below this are outliers.
$14.35 - $15.89
15% of jobs
The median wage is $17.30 / hr.
$15.89 - $17.42
20% of jobs
$17.42 - $18.95
15% of jobs
$20.01 is the 75th percentile. Wages above this are outliers.
$18.95 - $20.49
13% of jobs
$20.49 - $22.02
7% of jobs
$22.02 - $23.56
6% of jobs
$23.56 - $25.09
4% of jobs
$25.09 - $26.63
3% of jobs
$9
$18
$26
How much do customer service in jobs pay per hour?
As of Aug 24, 2026, the average hourly pay for customer service in in Woodbridge, VA is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.
What is the difference between Customer Service In vs Customer Support Specialist?
| Aspect | Customer Service In | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; sometimes certifications in customer service | High school diploma; technical certifications may be preferred |
| Work Environment | Call centers, retail, or office settings | Call centers, technical support centers, or online support platforms |
| Industry Usage | Retail, hospitality, telecommunications | IT, software, electronics |
| Common Search/Comparison | Customer Service In vs Customer Support Specialist |
Customer Service In primarily focuses on general customer interactions, often in retail or service industries, handling inquiries and complaints. Customer Support Specialists typically provide technical assistance, troubleshooting, and product support, often in tech-related fields. While both roles require strong communication skills, Customer Support Specialists usually need technical knowledge or certifications. The roles overlap in customer interaction but differ in technical complexity and work environment.
What are 5 examples of customer service?
Customer service involves activities such as answering customer inquiries, resolving complaints, providing product information, processing orders, and offering technical support. Customer service representatives often communicate via phone, email, or chat and use tools like CRM software to assist customers effectively.
What is customer service as a job?
Customer service as a job involves assisting customers by answering questions, resolving issues, and providing information about products or services. It typically requires good communication skills, patience, and familiarity with tools like customer relationship management (CRM) software. Customer service representatives often work in call centers, retail, or online support environments and may need to follow company policies and procedures.
What types of customer service jobs are there?
Customer service jobs include roles such as call center representatives, retail associates, help desk agents, and support specialists. These positions often require communication skills, problem-solving abilities, and familiarity with customer management tools like CRM software. They can be full-time, part-time, or remote, and may involve working in various industries such as retail, telecommunications, or healthcare.
What cities near Woodbridge, VA are hiring for Customer Service In jobs?
Cities near Woodbridge, VA with the most Customer Service In job openings:
Service Experts rating
6.1
Based on 28 frontline employees who took The Breakroom Quiz
230th of 281 rated repair and maintenance companies
Job description
Welcome!
The Agent Performance & Customer Growth Manager is responsible for driving agent performance, call conversion, customer growth, and inbound/outbound revenue generation across the Contact Center. This role owns conversion performance reporting and ensures performance insights translate into targeted coaching, accountability, and measurable results.
The Manager directly leads the Performance coaches and Outbound Program, while partnering closely with Contact Center Supervisors to implement coaching plans and Performance Improvement Plans (PIPs) for agents performing below established expectations.
Direct Reports
Performance Coaches - Provide targeted, data-driven coaching to improve agent conversion, lead generation, call effectiveness, and overall KPI performance across all call taking teams.
Outbound Call Activity - Executes targeted outbound campaigns focused on lead recovery, customer reactivation, appointment generation, membership growth, and other revenue-generating initiatives.
Key Responsibilities
Key Measures of Success
Role Purpose
The Agent Performance & Customer Growth Manager serves as the Contact Center's centralized leader for performance optimization and growth-connecting conversion analytics, performance coaching, supervisor accountability, and outbound demand generation to improve agent effectiveness and deliver measurable appointment and revenue growth.
• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
The Agent Performance & Customer Growth Manager is responsible for driving agent performance, call conversion, customer growth, and inbound/outbound revenue generation across the Contact Center. This role owns conversion performance reporting and ensures performance insights translate into targeted coaching, accountability, and measurable results.
The Manager directly leads the Performance coaches and Outbound Program, while partnering closely with Contact Center Supervisors to implement coaching plans and Performance Improvement Plans (PIPs) for agents performing below established expectations.
Direct Reports
Performance Coaches - Provide targeted, data-driven coaching to improve agent conversion, lead generation, call effectiveness, and overall KPI performance across all call taking teams.
Outbound Call Activity - Executes targeted outbound campaigns focused on lead recovery, customer reactivation, appointment generation, membership growth, and other revenue-generating initiatives.
Key Responsibilities
- Conversion Performance: Own and monitor conversion of the sales/service calls and reporting by agent, team, region, call type, and customer segment; identify trends and performance gaps.
- Performance Coaching: Lead the Performance Coaches and establish coaching priorities based on conversion data and other established KPIs.
- Supervisor Partnership: Work with supervisors to develop and execute individualized coaching plans and ensure consistent follow-up and accountability.
- Performance Improvement: Partner with supervisors and leadership to establish and monitor formal PIPs for agents consistently performing below expectations.
- Performance Cadence: Lead recurring performance reviews to identify top performers, underperformers, trends, coaching needs, and corrective actions.
- Outbound Program Leadership: Own the execution, staffing, and performance of outbound calling activities and campaigns.
- Tiered Campaign Management: Develop and manage tiered outbound campaigns based on customer opportunity, revenue potential, service-center capacity, seasonality, and business priorities.
- Lead Recovery & Customer Growth: Drive programs targeting unbooked/lost leads, aged opportunities, customer reactivation, memberships, and other customer growth opportunities.
- Capacity-Based Demand Generation: Partner with Operations to target outbound activity toward markets and service centers with available technician capacity.
- Reporting & Analytics: Maintain scorecards measuring conversion, coaching effectiveness, agent improvement, outbound productivity, campaign conversion, appointments generated, and incremental revenue.
- Continuous Improvement: Partner with Operations, QA, Training, and other teams to improve scripting, processes, lead routing, agent tools, and performance practices.
Key Measures of Success
- Booking and call conversion
- Percentage of agents achieving KPI targets
- Agent performance improvement following coaching
- PIP improvement and successful completion
- Coaching effectiveness and completion
- Outbound contact and conversion rates
- Lost/un-booked lead recovery
- Appointments generated through outbound campaigns
- Membership and customer growth
- Incremental revenue generated
- Outbound campaign ROI
Role Purpose
The Agent Performance & Customer Growth Manager serves as the Contact Center's centralized leader for performance optimization and growth-connecting conversion analytics, performance coaching, supervisor accountability, and outbound demand generation to improve agent effectiveness and deliver measurable appointment and revenue growth.
• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
What Service Experts employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Service Experts
Sourced by ZipRecruiter
Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
Plano, TX, US
Year founded
1996