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Customer Service Home Agent Jobs (NOW HIRING)

Service Legends

Customer Service Agent

Des Moines, IA · On-site

$20 - $23/hr

CUSTOMER SERVICE AGENT - Job Summary We're searching for a Customer Service Agent to join our ... To say we're just a home services company doesn't do us justice. We have a reputation for hiring ...

Arcan Capital

Customer Service Agent

Concord, NC · On-site

$14 - $18.75/hr

Customer Service Agent Customer Service Agent Arcan Capital is dedicated to delivering an ... Drive occupancy goals by effectively communicating the benefits of Arcan Capital's apartment homes ...

Arcan Capital

Customer Service Agent

Davidson, NC · On-site

$14.25 - $19.25/hr

Customer Service Agent Customer Service Agent Arcan Capital is dedicated to delivering an ... Drive occupancy goals by effectively communicating the benefits of Arcan Capital's apartment homes ...

Arcan Capital

Customer Service Agent

Mount Pleasant, NC · On-site

$14.25 - $19.25/hr

Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience ... Drive occupancy goals by effectively communicating the benefits of Arcan Capital's apartment homes ...

GEICO

Entry Level - Sales Agent

Las Vegas, NV · On-site

... customer service Educate clients on auto, home and renter's insurance including comparisons Service existing accounts and ensure customers make buying decisions armed with the right amount of ...

Arcan Capital

Customer Service Agent

Loxley, AL · On-site

$12.25 - $16.25/hr

Customer Service Agent Customer Service Agent Arcan Capital is dedicated to delivering an ... Drive occupancy goals by effectively communicating the benefits of Arcan Capital's apartment homes ...

XACT

Customer Service Specialist - NC

Charlotte, NC · On-site +1

$14.99 - $15/hr

... excellent customer service from your secured home office. Requirements * Must speak English ... Laptops are not eligible for the work-at-home agent program. * A 19″ flat panel monitor (minimum ...

Jaco Rehab

Customer Service Agent

Mililani, HI · On-site

$20 - $23/hr

Customer Service Agent At JACO Rehab, our mission is to empower our patients by providing ... Reliable internet connection and a quiet, professional home workspace Additional Information ...

Arcan Capital

Customer Service Agent

Orange Beach, AL · On-site

$13.25 - $18/hr

Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience ... Drive occupancy goals by effectively communicating the benefits of Arcan Capital's apartment homes ...

ARCAN Capital

Customer Service Agent

Concord, NC · On-site

$14 - $18.75/hr

Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience ... Drive occupancy goals by effectively communicating the benefits of Arcan Capital's apartment homes ...

GEICO

Entry Level - Sales Agent

Las Vegas, NV · On-site

... customer service • Educate clients on auto, home and renter's insurance including comparisons • ... an experienced agent with an interest in your success • Professional office setting with ...

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Customer Service Home Agent information

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How much do customer service home agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service home agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer service home agent?

Customer Service Home Agents are professionals who assist customers with inquiries, complaints, and support requests while working remotely from their own homes. They typically handle phone calls, emails, chat, or social media interactions for companies in various industries. These agents use specialized software and communication tools to resolve issues, process orders, and provide information efficiently. Working from home offers flexibility and convenience for both the agent and the employer. Strong communication skills and the ability to work independently are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service home agent?

To thrive as a Customer Service Home Agent, you need strong communication skills, problem-solving abilities, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer troubleshooting is typically required. Excellent time management, patience, and the ability to work independently set top performers apart in this role. These skills are crucial for delivering consistent, high-quality customer support while working remotely and maintaining customer satisfaction.

What are some common challenges faced by customer service home agents, and how can they be effectively managed?

Customer Service Home Agents often face challenges such as staying motivated in a remote environment, managing distractions at home, and maintaining clear communication with both customers and team members. To address these, it's important to establish a dedicated workspace, set clear boundaries during working hours, and make use of collaboration tools like chat and video calls. Regular team check-ins and ongoing training also help agents stay connected and up-to-date, ensuring a supportive and efficient work environment.

What is the difference between Customer Service Home Agent vs Customer Support Representative?

AspectCustomer Service Home AgentCustomer Support Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote/home-based, often with flexible hoursOffice or remote, depending on company
Industry UsageCommon in call centers, tech support, retailWidespread across various industries including tech, retail, healthcare
Search & Comparison IntentOften compared for remote work options and flexibilityCompared for general customer support roles

Customer Service Home Agents primarily work remotely, providing support from home, often with flexible hours. Customer Support Representatives may work in-office or remotely and handle a broader range of customer inquiries. Both roles require similar credentials and are used across many industries, but Home Agents focus on remote, home-based support, making them ideal for those seeking flexible, remote customer service jobs.

How to become a customer service home agent from home?

To become a customer service home agent, you typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Many employers require prior customer service experience and may provide training on specific tools or software used in remote support roles.

What states have the most Customer Service Home Agent jobs?

States with the most job openings for Customer Service Home Agent jobs include:

What are popular job titles related to Customer Service Home Agent jobs?

For Customer Service Home Agent jobs, the most frequently searched job titles are:

Customer Service Home Agent jobs near you
Infographic showing various Customer Service Home Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent

Des Moines, IA • On-site

Service Legends
Personal Services • 51 - 200 employees
Learn more about Service Legendsexternal

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

CUSTOMER SERVICE AGENT - JOB DESCRIPTION
Job Summary
We're searching for a Customer Service Agent to join our organization. This role is the first point of contact for many of our clients and is primarily focused on providing exceptional phone support, building trust, and helping clients get the right solution scheduled. The role will flex with the needs of the business throughout the year, with some seasons requiring heavier phone activity and others allowing for greater administrative and operational support. Success requires a positive attitude, strong communication skills, adaptability, accuracy, and the ability to manage changing priorities while keeping the client experience at the center of every decision.
Primary Responsibilities
Client Phone Support
  • Answer incoming client calls professionally and create a positive, reassuring experience from the first interaction
  • Listen to client needs, ask effective questions, and determine the appropriate next step or department to support the client
  • Schedule, reschedule, and confirm service and maintenance appointments accurately
  • Perform outbound calls for appointment confirmations, follow-up, scheduling, membership needs, and company initiatives
  • Build value and strengthen client relationships through clear, confident, and empathetic communication
  • Accurately document client interactions, account information, appointment details, and next steps in company systems

Administrative & Operational Support
  • Provide administrative support across the organization based on current business needs and seasonal priorities
  • Assist with data entry, reporting, document preparation, account updates, communications, and other administrative tasks
  • Support dispatching, debriefing, Sales Lead Coordination, and other operational functions when needed
  • Assist with special projects, process improvements, and cross-functional initiatives as assigned
  • Help maintain accurate records and organized information across company systems
  • Demonstrate accuracy, thoroughness, and sound judgment while making timely decisions in the best interest of the client and company

Minimum Required Education & Experience
  • High school diploma or equivalent
  • 2+ years of customer service experience

Additional Eligibility Qualifications
  • Excellent phone etiquette and the ability to communicate professionally and positively across a high volume of client interactions
  • Highly adaptable and comfortable shifting between phone support and administrative responsibilities as business needs change
  • Strong organizational skills with the ability to effectively prioritize and manage multiple responsibilities
  • Extremely high attention to detail with the ability to accurately enter and update client and account information
  • Self-motivated and capable of working independently while contributing effectively to a collaborative team environment
  • Proficient in Microsoft Word and Excel; experience with ServiceTitan or similar software preferred; strong written and verbal communication skills

Who We Are
Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.
What's it like to work at Service Legends?
We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.
Compensation & Hours:
  • Income: $20 - $23 per hour based on experience
  • Days: Monday - Friday
  • Hours: 9:00 a.m. - 6:00 p.m. or 10:00 a.m. - 7:00 p.m.

The "Goodies"
As well as competitive income, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your income. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:
  • Insurance: We have industry leading Medical, Vision, & Dental Insurance. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us.
  • Time Off: We offer a generous time off package that scales up to 5 weeks off with tenure, and 8 paid holidays.
  • Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with up to a 4% match, along with educational resources to grow you professionally. We offer employee discounts on services we offer to use on your own home.

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.

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