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Customer Service Escalation Representative Jobs (NOW HIRING)

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and ... Manage all customer escalations and complaints to a high professional standard and in accordance ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

Your Role As a Customer Service Representative, you will support inbound customer inquiries and ... Manage all customer escalations and complaints to a high professional standard and in accordance ...

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

This role is responsible for resolving complex customer and vendor issues, managing escalations ... The CSR III operates with a high level of independence and plays a critical role in ensuring ...

Prestige NY

Customer Service Representative

Ronkonkoma, NY · On-site

$16.75 - $22.75/hr

Customer service * Handling customer complaints and escalations * Completing sales using our ... Customer Service Representatives will ensure the delivery of excellent customer service while ...

Total Warranty Services

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Identify and notate calls that need to be transferred and/or escalated to the appropriate channel(s ... back up other customer service representatives. * Accurately document and process claims in ...

RYLAND ENVIRONMENTAL INC

Customer Service Rep

Waycross, GA · On-site

$12.50 - $17.25/hr

The Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction ... Collaborate with other departments to ensure customer needs are met and issues are escalated ...

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Customer Service Escalation Representative information

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How much do customer service escalation representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service escalation representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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For Customer Service Escalation Representative jobs, the most frequently searched job titles are:

Customer Service Representative | Billing Support

Rochester, NY • On-site

Charter Communications
Internet and IT • 10K+ employees
Learn more about Charter Communicationsexternal

$20 - $27.80/hr

Other

Re-posted 6 days ago

Charter Communications rating

7.9

Company rating: 7.9 out of 10

Based on 419 frontline employees who took The Breakroom Quiz

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

COP139 2026-81549 COP139 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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