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Customer Service Email Support Representative Jobs in Florida

TS Fitness NYC

Customer Service Representative

Miami, FL · On-site

$15/hr

... administrative support for our members, handling customer issues over the phone, assisting ... DUTIES AND RESPONSIBILITIES Process cancellations submitted through the customer service email and ...

Leeds Professional Resources

Be Seen First

Customer Service Representative

Tampa, FL · On-site

$19/hr

Customer Support Representative - Medicaid & Medicare Insurance ( Remote Working Setup after ... Respond to inbound calls, emails, and other inquiries from members and providers regarding Medicaid ...

TS FITNESS

Customer Service Representative

Miami, FL · On-site

$15/hr

... administrative support for our members, handling customer issues over the phone, assisting ... Process cancellations submitted through the customer service email and PO BOX. * Work with ABC ...

HelloGov AI, Inc.

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Support Representative HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes ...

Remotetravelcareers

Travel Customer Support

Miami, FL · Remote

$16.25 - $20.75/hr

We are seeking a remote Travel Customer Support representative to handle customer questions ... Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ...

HelloGov AI

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... The Role As a Customer Support Representative, you will handle direct outbound calls to customers ...

HelloGov AI

Customer Support Representative

Miami, FL · On-site

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... The Role As a Customer Support Representative, you will handle direct outbound calls to customers ...

HelloGov AI

Customer Support Representative

Miami, FL · On-site

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... The Role As a Customer Support Representative, you will handle direct outbound calls to customers ...

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All JobsCustomer Service Email Support Representative JobsCustomer Service Email Support Representative Jobs in Florida

Customer Service Email Support Representative information

See Florida salary details

$7

$14

$20

How much do customer service email support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service email support representative in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What cities in Florida are hiring for Customer Service Email Support Representative jobs?

Cities in Florida with the most Customer Service Email Support Representative job openings:

Bilingual Spanish Merchant Support Representative

Clearwater, FL • On-site

PINPOINT INTELLIGENCE LLC
11 - 50 employees
Learn more about PINPOINT INTELLIGENCE LLCexternal

$40K/yr

Full-time

Re-posted 11 days ago

Job description

Company Overview

Pinpoint Payments is a trusted, customer-centric payments partner serving small to midsize businesses across the U.S. We combine strong banking relationships with cutting-edge technology to deliver customized solutions that help our clients grow. Our dedication to transparency, reliability, and service has earned us a top-tier BBB rating and a 4.8-star Trustpilot rating.
Summary

We are seeking a proactive, bilingual Merchant Support Representative who is not only passionate about delivering exceptional customer service, but also capable of assisting with light administrative and internal operations tasks. This Clearwater-based role supports our merchants with account, deposit, and terminal-related inquiries, while also contributing to internal lead tracking, reporting, and team coordination. The ideal candidate is highly organized, tech-savvy, and eager to support both our clients and internal teams in a fast-paced, high-performance environment.
While we provide comprehensive training, ideal candidates will bring the following qualifications:
Merchant Support Representative Qualifications:

  • 3+ years of phone-based customer service experience (required)
  • 1–2 years in the merchant processing industry (preferred)
  • Bilingual proficiency (Spanish/English required)
  • Strong attention to detail and organizational skills
  • Ability to work independently and meet SLA deadlines
  • Comfortable with technology and basic math
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office and Google Workspace
  • Familiarity with POS terminals and virtual gateways
  • Flexible availability, including after-hours and weekends as needed
Responsibilities:

Merchant Support

  • Provide professional phone and email support to merchants
  • Troubleshoot terminal, gateway, and funding issues
  • Assist with batch, deposit, billing, and reconciliation inquiries
  • Escalate complex account issues and ensure timely resolution
  • Collaborate with internal teams and third-party vendors
Admin & Sales Support

  • Maintain merchant records and update CRM (HubSpot)
  • Coordinate internal communications, light reporting, and tracking
  • Assist with uploading and assigning lead lists to sales reps
  • Help support internal team initiatives such as contests, events, and lead performance tracking
Requirements

  • 3+ years of phone-based customer service experience (required)
  • 1–2 years in the merchant processing industry (preferred)
  • Bilingual proficiency (Spanish/English required)
  • Strong attention to detail and organizational skills
  • Ability to work independently and meet SLA deadlines
  • Comfortable with technology and basic math
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office and Google Workspace
  • Familiarity with POS terminals and virtual gateways
  • Flexible availability, including after-hours and weekends as needed
If you are passionate about helping businesses succeed through innovative payment solutions, we invite you to apply today and become a part of our dedicated team at Pinpoint Payments!