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How much do customer service cross utilized agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service cross utilized agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer service cross utilized agent?

A Customer Service Cross Utilized Agent is a versatile airport employee who performs both customer service and operational duties for an airline. Their responsibilities typically include assisting passengers at ticket counters, checking in baggage, boarding and deplaning flights, and sometimes working on the ramp or handling aircraft. This role requires adaptability, strong communication skills, and the ability to work in a fast-paced environment. Cross utilized agents ensure smooth airport operations and a positive passenger experience by being trained in multiple tasks.

How do customer service cross utilized agents balance responsibilities between different operational areas at an airport?

Customer Service Cross Utilized Agents are trained to handle multiple roles, such as ticketing, gate operations, baggage handling, and ramp duties. Balancing these responsibilities requires strong organizational skills and adaptability, as agents often switch tasks based on operational needs and flight schedules. Communication and teamwork are essential, since agents coordinate closely with colleagues across departments to ensure smooth passenger experiences and safe operations. This variety not only keeps the workday dynamic but also offers excellent exposure to different aspects of airline operations, which can lead to further career advancement within the company.

What are the key skills and qualifications needed to thrive as a customer service cross utilized agent, and why are they important?

To thrive as a Customer Service Cross Utilized Agent, you need strong customer service abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with reservation systems, ticketing software, and basic computer applications is important for handling various tasks across airport operations. Excellent communication, multitasking, and adaptability are crucial soft skills that help in managing diverse customer needs and operational demands. These competencies are vital to ensure efficient service delivery, smooth airport operations, and a positive travel experience for customers.

What cities are hiring for Customer Service Cross Utilized Agent jobs?

Cities with the most Customer Service Cross Utilized Agent job openings:

What states have the most Customer Service Cross Utilized Agent jobs?

States with the most job openings for Customer Service Cross Utilized Agent jobs include:

What are popular job titles related to Customer Service Cross Utilized Agent jobs?

For Customer Service Cross Utilized Agent jobs, the most frequently searched job titles are:

(AVL) Part-Time Cross-Utilized Agent

Fletcher, NC • On-site

United Ground Express
Aviation • 1 - 5K employees
Learn more about United Ground Expressexternal

$14.75 - $18/hr

Part-time

PTO

Re-posted 15 days ago

United Ground Express rating

5.0

Company rating: 5.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Key responsibilities

  • Greeting passengers and providing a seamless check-in and ticketing experience
  • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
  • Ensure passenger information is processed accurately and flights are sent out on time
  • Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
  • May work in the Baggage Service Office to track the location of baggage and handle passenger questions
  • Comfortable working with computers, mobile devices, and new technologies
  • Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
  • Maintaining composure while managing customer challenges
  • Read and interpret checked baggage tags, and cargo labels
  • Prepping and securing the aircraft for the next flight
  • Use radio electronic devices to communicate with co-workers or flight crew
  • Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
  • Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
  • May require lifting over 100 items for a single aircraft
  • Push/pull loaded and empty carts during loading/unloading operations
  • Ascend/descend jet-way stairs while carrying baggage
  • Bend/stoop and crawl to move and stack/unstack cargo in aircraft
  • Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
  • Cleaning of the interior of the aircraft, clean and service aircraft lavatories
  • Work outdoors in all temperatures and weather conditions

Qualifications and minimum requirements

  • Must be at least 18 years old
  • Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
  • Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
  • Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
  • Comfortable working with computers, mobile devices, and new technologies
  • Must be able to use radio electronic devices to communicate with co-workers or flight crew
  • Must be able to read, write, fluently speak, and understand the English language
  • Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
  • Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
  • Authorized to work in the United States without sponsorship
  • Must possess and maintain a valid US state driver's license. (Suspended,expired, revoked, or denied licenses are not valid.)

What we provide

  • Competitive benefits
  • Competitive wages
  • Earned Paid Time off
  • Discounted travel for you and your immediate family
  • Career advancement opportunities

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

  • Ability to operate a computer to enter and retrieve data
  • Ability to utilize radio equipment for communications
  • Ability to lift up to 70lbs on a consistent basis
  • Ability to pass all pre-screening clearances applicable to position qualifications.
AVL Asheville regional airport North Carolina

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