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Customer Service Associate Jobs in Toa Alta, PR (NOW HIRING)

NexaMotion Group

Customer Service Representative

Bayamon, PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

Staff Management | SMX

Be Seen First

Bilingual Customer Service Representative

Guaynabo, PR · On-site

$12 - $13.50/hr

We are hiring immediately for a Customer Service Representative! This is a full-time opportunity ... Candidates should have an associate degree and be team-oriented, organized, and attentive with the ...

Saks OFF 5TH

Selling and Service Associate

Naranjito, PR

$14.50 - $19.50/hr

As a Sales Associate, you will play a vital role in creating a memorable customer experience and ... Customer champion who provides a personalized shopping experience * Driven sales professional who ...

Perez Hermanos

Customer Service Red Mango

Cayey, PR · On-site

$10.50 - $11.50/hr

Customer Service - Red Mango Café Department: Operations / Customer ServicePosition: Customer ServiceReports To: Supervisor / Store ManagerClassification: Non-ExemptWork Location: Red Mango Café ...

New

FastSigns

Inside Sales /Customer Service

Guaynabo, PR · On-site

$12 - $14/hr

FASTSIGNS #440101 in Guaynabo, PR is looking for a driven and personable B2B Sales & Customer Service Representative to join our team! In this role, you'll be the face of our brand , building lasting ...

Tapestry, Inc.

Temporary Associate

Barceloneta, PR · On-site

$12.25 - $17/hr

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with ...

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Customer Service Associate information

See Toa Alta, PR salary details

$8

$16

$26

How much do customer service associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service associate in Toa Alta, PR is $16.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.89 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What cities near Toa Alta, PR are hiring for Customer Service Associate jobs?

Cities near Toa Alta, PR with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Toa Alta, PR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,049 per year, or $16.9 per hour.

Customer Service Representative

NexaMotion Group

Bayamon, PR • On-site

$13.50 - $18.50/hr

Full-time

Re-posted 6 days ago

Key responsibilities

  • Respond to customer inquiries promptly and provide helpful information about products and services

  • Process orders, forms, applications, and requests, and keep records of customer transactions

  • Coordinate with colleagues and communicate effectively to ensure customer satisfaction

Job description

WHY TRANSTAR: 

Transtar Industries is a dynamic global leader in transmission parts and driveline-related products. We offer the broadest product range of quality OE and aftermarket parts as well as premium remanufactured products: including automatic and standard transmission units, transmission rebuild kits and components, remanufactured torque converters, hard parts, valve bodies, differentials, and transfer case kits and components. With more than 100 locations throughout United States, Puerto Rico and Canada, our distribution network reaches more than 80 countries. 

We offer an excellent opportunity for not only a job, but a career with growth potential. At Transtar, we seek applicants who roll up their sleeves, enjoy hard work, thrive in a team environment, and who embody our core values of Safety, Honesty, Action, Relationship, and Product.

POSITION SUMMARY: 

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. As a Customer Service Representative, you will partner with sales, logistics, inventory management, leadership team, and customers to achieve optimal customer satisfaction. 

Primary Responsibilities:

  • Supports the assigned business unit and their teams to achieve revenue and profitability goals
  • Play an integral role in the team’s support of providing superior business guidance and the greatest customer experience possible
  • Actively pursue opportunities to provide input and guidance to management on best practices and ideas to find additional ways to deliver an exceptional customer experience

FUNCTIONS & RESPONSIBILITIES:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Respond promptly to customer inquiries
  • Knowing Transtar’s product offering to best answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer transactions
  • Cash-handling and invoice coordination
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

SECONDARY FUNCTIONS AND RESPONSIBILITIES: 

  • Answer incoming/make outgoing calls to customers
  • Utilize company software to confirm orders
  • Other duties as assigned

KNOWLEDGE, SKILLS, & ABILITIES:

  • High School diploma and 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment is preferred
  • Bi-lingual in English & Spanish is a plus   
  • Previous cash-handling experience is a plus     
  • Experience using JD Edwards preferred
  • Proficiency in Microsoft Office Suite
  • Must have the ability to work with patience and be courteous in customer relations
  • Effective writing, communication and interpersonal skills 
  • Ability to think quickly and logically to ensure expedient response to customer inquiries
  • Must have strong organization skills
  • Assertive, analytical problem solver with a “can do” attitude
  • Ability to exercise mature judgment
  • Automotive experience preferred but not required