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Customer Service Associate Jobs in Spring Hill, TN

Issa

Customer Service Associate

Franklin, TN · On-site

$14 - $17/hr

Customer Service Associate -- Workout Anytime 24/7 Join one of the fastest-growing fitness franchises in America -- Workout Anytime 24/7, recently ranked among Entrepreneur's Top 500 Franchises for ...

Workout Anytime

Customer Service Associate

Franklin, TN · On-site

$14.25 - $19.75/hr

As a Customer Service Associate, you'll be the first impression of our club -- delivering great service, assisting members, and supporting daily operations in a fun, positive environment. We Offer ...

EverDriven

Customer Service Associate

Nashville, TN · Remote

$14 - $19.25/hr

Customer Service Associate (Remote US)Help Students Get Where They Need to Be At EverDriven, we help ensure students have safe, reliable transportation to and from school every day. As a Customer ...

Wawa, Inc.

Customer Service Associate

Murfreesboro, TN · On-site

$15 - $18.75/hr

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

Issa

Customer Service Associate

Columbia, TN · On-site

$14 - $17/hr

Customer Service Associate -- Workout Anytime 24/7 Join one of the fastest-growing fitness franchises in America -- Workout Anytime 24/7, recently ranked among Entrepreneur's Top 500 Franchises for ...

Variety Stores LLC

Customer Service Associate

Columbia, TN · On-site

$12.50 - $17/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...

Workout Anytime

Customer Service Associate

Columbia, TN · On-site

$14 - $17/hr

Customer Service Associate -- Workout Anytime 24/7 Join one of the fastest-growing fitness franchises in America -- Workout Anytime 24/7, recently ranked among Entrepreneur's Top 500 Franchises for ...

Hertz

Customer Service Associate

Nashville, TN · On-site

$16/hr

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer ...

Dollar Tree

Customer Service Associate

Nashville, TN · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Spring Hill, TN

Customer Service Associate information

See Spring Hill, TN salary details

$8

$16

$25

How much do customer service associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service associate in Spring Hill, TN is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $18.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Spring Hill, TN? The most popular types of Customer Service jobs in Spring Hill, TN are:
What job categories do people searching Customer Service Associate jobs in Spring Hill, TN look for? The top searched job categories for Customer Service Associate jobs in Spring Hill, TN are:
What cities near Spring Hill, TN are hiring for Customer Service Associate jobs? Cities near Spring Hill, TN with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Spring Hill, TN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,519 per year, or $16.1 per hour.

Customer Service Associate

Marshall Retail Group

Nashville, TN • On-site

$19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

85th of 732 rated retailers

Job description

Job Title
Customer Service Associate
Location
Nashville Intl Airport (BNA) - Nashville, TN 37214 US (Primary)
Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Location: Nashville International Airport (BNA), 1 Terminal Dr, Nashville, TN 37214
Schedule: Mandatory weekend availability
Pay: $19.00 hourly
Job Type: Full-time/Part-time
Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount
Job Responsibilities
  • Greets and assists customers throughout their shopping experience
  • Maximizes sales by suggesting products and up-selling when appropriate
  • Remains knowledgeable of the store's merchandise and current promotions
  • Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
  • Assists with inventory and receiving of merchandise
  • Replenishes backstock to maintain appropriate levels of merchandise on the floor
  • Conducts markdowns of merchandise as instructed
  • Perform opening/closing duties, including securing cash registers and store security
  • Communicates customer complaints and inventory concerns to management in a timely manner
  • If identified as a keyholder, additional responsibilities will be assigned
  • Other duties as assigned
Job Requirements
  • Previous retail or customer service experience is a plus, but not required
  • Strong written and verbal English communication skills
  • Demonstrated customer service experience
  • Ability to multitask and resolve minor customer service conflicts
  • Alcohol Beverage Awareness Cared (TAM Card) may be required
  • Additional Security clearance may be required
  • Satisfactory Criminal Background Check and Drug Testing May be required
Additional Requirements - CSA, CS Leads
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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