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Customer Service Associate Jobs in Ripley, MS (NOW HIRING)

Marten Transport

Dedicated Coordinator

New Albany, MS

$15.75 - $19.75/hr

To ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region. Persons in this ...

Marten Transport

Dedicated Coordinator

New Albany, MS · On-site

$15.75 - $19.75/hr

To ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region. Persons in this ...

Marten Transport

Dedicated Coordinator

New Albany, MS · On-site

$15.75 - $19.75/hr

To ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region. Persons in this ...

ACCO Brands

Associate, DC 2

Booneville, MS · On-site

$12.75 - $17/hr

The Associate II utilizes RF technology and load documentation to ensure accurate inventory movement and customer order fulfillment, while maintaining a safe, organized, and compliant work ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Ripley, MS

Customer Service Associate information

See Ripley, MS salary details

$8

$15

$24

How much do customer service associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service associate in Ripley, MS is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $17.50 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Ripley, MS?

The most popular types of Customer Service jobs in Ripley, MS are:

What cities near Ripley, MS are hiring for Customer Service Associate jobs?

Cities near Ripley, MS with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Ripley, MS as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $32,482 per year, or $15.6 per hour.

Dedicated Coordinator

New Albany, MS

Marten Transport
Transportation and Warehousing • 1 - 5K employees
Learn more about Marten Transportexternal

$15.75 - $19.75/hr

Full-time

Posted 29 days ago

Marten Transport rating

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Purpose:
Serve as driver's representative in operations. Manage drivers performance in identified categories and be primary/secondary communication link to drivers. Work to achieve optimum driver and customer satisfaction. To ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region. Persons in this position will be accountable for customer inquiries, load solicitations and service reporting.
Responsibilities:
1. Communication to driver including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
2. Responsible for assisting and/or managing of part/all of a fleet including, but not limited to effective management for optimum performance in the following categories:
* On-time pickup and delivery performance
* Pallet Management
* Out of Route Miles
* Hours of Service Compliance
* Driver Availability
* Accommodation of special routing needs
* Cost Control
3. Ensure that each driver has an adequate understanding of all details of customer and company expectations on each
load at the point of dispatch.
4. Daily accounting of all assigned trucks and drivers
5. Record details and direction on all loads booked for the assigned area
6. Act as a substitute for the customer service manager in
a manner, which is seamless and transparent to our customer
7. Supervise and monitor trailer pools in the respected market
8. Promptly and logically secure loading and/or unloading appointments
9. Communicate any problems encountered to the regional manager or customer service manager
10. Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development
11. Maintain and monitor the service levels provided to Marten's customers as required and outlined by our sales and marketing department
12. Perform routine solicitations of customer base, by telephone or other forms of communication
13. Delegate duties and train customer service associates
14. Other duties as assigned

RELATIONSHIPS:
Daily interaction with operations personnel, drivers, shippers, consignees, and sales.

ABILITIES/SKILLS REQUIRED:
Excellent verbal and written communication skills
Ability to a handle a fast pace work environment
Ability to prioritize and handle multiple tasks at the same time
Ability to isolate and solve problems efficiently

PHYSICAL REQUIREMENTS:
Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, and light to moderate lifting.

EDUCATION/TRAINING REQUIRED:
Bachelor degree in business, logistics, marketing, or other related majors, or applicable experience.

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