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Customer Service Associate Jobs in Ridgefield, NJ

Fastretailing

Customer Service Associate

Kearny, NJ · On-site

$19/hr

Customer Service Associate REPORTS TO: Direct Supervisor LOCATION: Kearny, New Jersey Company Overview: UNIQLO apparel comes from the Japanese values of simplicity, quality, and longevity. Designed ...

Catbird

Customer Service Associate

Brooklyn, NY · On-site

$21 - $24/hr

Customer Service Associate Catbird, a fine jewelry company, is currently looking for a thoughtful, detail-oriented Customer Service Associate to join our Customer Experience department. This role ...

Wawa, Inc.

Customer Service Associate

Hackensack, NJ · On-site

$17.25 - $21.25/hr

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to ...

Wawa, Inc.

Customer Service Associate

Ramsey, NJ · On-site

$16.50 - $20.25/hr

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to ...

Wawa

Customer Service Associate

East Orange, NJ · On-site

$17.25 - $21.25/hr

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

Wawa

Customer Service Associate

Woodbridge, NJ · On-site

$17.25 - $21.25/hr

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to ...

Wawa, Inc.

Customer Service Associate

Butler, NJ · On-site

$17.25 - $21.25/hr

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to ...

Wawa, Inc.

Customer Service Associate

Kearny, NJ · On-site

$17.25 - $21.25/hr

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is ...

Wawa, Inc.

Customer Service Associate

Springfield, NJ · On-site

$17.25 - $21.25/hr

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Ridgefield, NJ

Customer Service Associate information

See Ridgefield, NJ salary details

$9

$17

$27

How much do customer service associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service associate in Ridgefield, NJ is $17.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Ridgefield, NJ? The most popular types of Customer Service jobs in Ridgefield, NJ are:
What job categories do people searching Customer Service Associate jobs in Ridgefield, NJ look for? The top searched job categories for Customer Service Associate jobs in Ridgefield, NJ are:
What cities near Ridgefield, NJ are hiring for Customer Service Associate jobs? Cities near Ridgefield, NJ with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Ridgefield, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,085 per year, or $17.3 per hour.

Customer Service Associate

Fastretailing

Kearny, NJ • On-site

$19/hr

Part-time

Re-posted 20 days ago

Job description

JOB TITLE:Customer Service Associate
REPORTS TO:Direct Supervisor
LOCATION: Kearny, New Jersey

Company Overview:
UNIQLO apparel comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building block of each individual's style. A perfect shirt that is always being made even more perfect. The simplest design hides the most thoughtful and modern details. The best in fit and fabric is made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives.

Position Overview:

As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner while upholding the Uniqlo service philosophy.

Job Responsibilities:

  • Interact with customers over voice and multiple written channels.
  • Respond to queries related to products, services, processes, and policies.
  • Handle and resolve complaints in accordance with established policies and procedures while maintaining Customer First Mindset.
  • Assist customers with placing orders and navigating our e-commerce site.
  • Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution.
  • Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
  • Liaise with distribution centers to research disruption to order fulfillment or return process.
  • Liaise with retail stores to resolve customer concerns related to the store experience.
  • Responsible for maintaining a clean work area.
  • Perform other related duties as assigned based on the need of the business.

Qualifications

  • High school diploma or equivalent
  • Minimum six (6) months of customer service experience, retail or call center preferred
  • Excellent interpersonal, active listening, and verbal and written communication skills
  • Proficiency in Spanish preferred
  • Ability to multitask while handling customers' inquiries with a professional manner and calm disposition
  • Proficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum)
  • Strong time management, problem-solving, and decision-making skills
  • Positive attitude and open to constructive criticism.
  • Adaptability and accountability
  • Regular, dependable attendance and punctuality are required

Hourly Rate: $19.00/hour

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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