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Customer Service Associate Jobs in Reading, MA (NOW HIRING)

Savers Value Village

Customer Service Associate

Danvers, MA · On-site

$15 - $15.81/hr

Customer Service Associate Pay Range: Our starting pay ranges from $15.00 to $15.81 depending on job duty/position. $15.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger ...

Savers - US

Customer Service Associate

Saugus, MA · On-site

$14.75 - $20.25/hr

Customer Service Associate Pay Range: Our starting pay ranges from 15.00 to 15.81 depending on job duty/position. 15.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger ...

Savers Value Village

Customer Service Associate

Saugus, MA · On-site

$15 - $15.81/hr

Customer Service Associate Pay Range: Our starting pay ranges from $15.00 to $15.81 depending on job duty/position. $15.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger ...

Savers/Value Village

Customer Service Associate

Lynn, MA · On-site

$15 - $15.81/hr

Customer Service Associate Pay Range: Our starting pay ranges from $15.00 to $15.81 depending on job duty/position. $15.00 = Sales Clerk , Designated Sales Clerk , Custodian, Tagger/Roller Hard ...

The Bold Group

Customer Service Associate

Nashua, NH

$14.50 - $20.25/hr

Advocate on behalf of customers when collaborating with other departments to improve the service delivered to customers This is a fantastic opportunity for an accomplished Customer Service Associate ...

The Bold Group

Customer Service Associate

Nashua, NH · On-site

$14.50 - $20.25/hr

Advocate on behalf of customers when collaborating with other departments to improve the service delivered to customers This is a fantastic opportunity for an accomplished Customer Service Associate ...

PGA TOUR Superstore

Customer Service Associate

Peabody, MA · On-site

$16 - $22.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service ...

PGA TOUR Superstore

Customer Service Associate

Peabody, MA · On-site

$16 - $22.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service ...

Dollartree

Customer Service Associate

Saugus, MA · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Reading, MA

Customer Service Associate information

See Reading, MA salary details

$9

$18

$28

How much do customer service associate jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for customer service associate in Reading, MA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

Can I work in Amazon from home?

Customer Service Associates at Amazon can work from home, depending on the role and location. Remote positions typically require a reliable internet connection, a suitable workspace, and sometimes specific technical skills or equipment. Availability of remote work varies by job posting and geographic location.

Is a CSA job stressful?

Customer Service Associate (CSA) roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. The level of stress varies depending on the work environment, management, and individual resilience, but many CSAs find that training and support help manage job pressures effectively.

What job makes 10,000 a month without a degree?

A Customer Service Associate typically does not earn $10,000 a month without significant experience, specialized skills, or working in high-paying industries. Most customer service roles pay hourly wages that, even with overtime, rarely reach that level without additional responsibilities or bonuses. High earnings in this field usually require advancement to supervisory or managerial positions or working in niche sectors.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

How can I make 2000 a week working from home?

A Customer Service Associate can potentially earn $2,000 a week by working full-time hours, often requiring strong communication skills, experience, and sometimes performance-based incentives. Achieving this income level may involve handling high call volumes, working for companies with premium pay rates, or taking on additional shifts or roles with bonuses. Building expertise in customer service tools and maintaining consistent performance can also contribute to higher earnings.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What Do Customer Service Associates Do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Reading, MA? The most popular types of Customer Service jobs in Reading, MA are:
What cities near Reading, MA are hiring for Customer Service Associate jobs? Cities near Reading, MA with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Reading, MA as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 81% Full Time, 12% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,614 per year, or $18.1 per hour.

Customer Service Associate

Savers | Value Village

Wilmington, MA

$16.50 - $17.40/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Description

Job Title: Customer Service Associate

Pay Range: Our starting pay ranges from $16.50 to $17.40 depending on job duty/position.

$ 16.50= Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$16.75 = Clothing Sorter/Hanger, Hardware Sorter

$17.00 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes

$17.40 = Clothing Grader, Hardware Pricer, Material Handler

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.

What you can expect:

  • The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

  • To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.

  • An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Savers Benefits

Geographic & job eligibility rules may apply

Healthcare Plans

Comprehensive coverage (medical/dental/vision) at a reasonable cost

Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

Sick Pay

Vacation Pay - Approximately 1-2 weeks

6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

Up to 50% off store merchandise

Flexible spending accounts

Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance

Retirement Plan

A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

Performance Merit Increases

Savers is an E-Verify employer

Location: 235 Main Street, Wilmington, MA 01887

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