Customer Service Associate Jobs in Pipestone, MN

Are you interested in learning more about the legal system and how you can serve your community at the same time? The Fifth Judicial District is seeking qualified applicants for a customer-focused, team-oriented Court Operations Associate to join Murray County Court Administration. 

This Court Operations Associate position will work directly with the public at our front counter, judges, and other court stakeholders by processing cases, providing exceptional customer service, and ensuring compliance with applicable court rules, polices, and standards to achieve an impartial, accessible, fair, and timely system of justice. Duties require the application of independent judgment, and the interpretation of laws, policies, procedures, and regulations based on training and knowledge gained through experience on the job.

This position is represented by the AFSCME Labor Agreement. The primary work location for this position is the Murray County Government Center located at 2500 28th Street, Slayton, MN. The regular work hours will be Monday - Friday, 8:00 a.m. - 4:30 p.m.

A successful candidate will need to possess strong technical and customer service skills in a high volume, fast-paced environment which requires the ability to manage competing demands simultaneously. 

Example of Duties
The following are examples of major job duties that may be expected for this position:
Performs the full scope of varied court clerical work involved in case processing on Minnesota Court Information System (MNCIS) or related technology systems.
Provides assistance courteously and effectively to attorneys, parties, self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically; provides forms, documents, and court procedure information; assists public in filling out various applications and forms and arranges for language interpretation as needed.
Initiates case records using electronic means or paper documents; records required data regarding parties, documents, flags comments, events, and dispositions in case processing system and other relevant systems; reviews for completeness, adequacy, accuracy and compliance with rules/policies.
Updates court minutes and/or may operate electronic recorder.
Coordinates jury and processing activities by assisting with juror check-in, updates jury case management system.
May participate in and coordinate the scheduling and calendaring of court proceedings; send out notices; and contacts attorneys and parties concerning rescheduling.
May perform financial activities within the office; receipting bail payments, making disposition entries and adjustments, preparing and making bank deposits; balances tills, and monitors accounts for delinquency; and Court Payment Center holding queues.

Typical Qualifications
QUALIFICATIONS: (Any combination of training and work experience which indicates possession of the knowledge, abilities and skills listed. An example of an acceptable qualification for this position is:)

Minimum Qualifications:
    High School Diploma or Equivalent.
    Six months of recent experience in the legal field or a highly technical, customer focused, administrative position.
    OR Equivalent education and experience.

Knowledge, Skills and Abilities
    Experience using electronic applications, such as Microsoft Office Suite, Adobe Acrobat, and the ability to learn job related software
    Excellent communication skills, including ability to communicate effectively in writing and verbally with attorneys, court staff, judicial officers, and the public, including the handling of sensitive and confidential matters.
    Experience in providing excellent customer service and interpersonal skills, including the ability to de-escalate difficult customer interactions and process financial transactions accurately.
    Ability to prioritize and make decisions in accordance with laws, regulations and departmental policies and procedures; to read and interpret legal documents of varying type and complexity; to understand and follow oral and written instructions.
    Ability to establish and maintain effective working relationships with others, team orientated with a positive attitude.

Preferred Qualifications
    Associate, paralegal, or bachelor's degree in criminal justice, political science, business administration or a related field.
    Bi-lingual skills in Spanish/English. 
    Experience working in the legal field or court setting.
    Extensive knowledge of current court policies, procedures, processes, and terminology.
    Knowledge and experience with Minnesota Court Information System (MNCIS) and e-File and Serve (EFS).

To Apply: Please complete your online application with a resume and cover letter attached by clicking the "APPLY NOW" link at the bottom of this page.  

Bargaining Unit: AFSCME Labor Agreement.
This position is being posted internally and externally simultaneously, in accordance with the AFSCME labor agreement. Current AFSCME represented employees must have served a minimum of six (6) months in their current position and be in good standing to be eligible to apply for a position vacancy.  This position is non-exempt under the Fair Labor Standards Act.

All employment offers are contingent upon satisfactory results of a criminal background check.

Please contact Human Resources at 5thDistrictHR@courts.state.mn.us with questions regarding this position.