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Customer Service Associate Jobs in Natchez, MS (NOW HIRING)

Allstar Recovery

Customer Service -- Onsite

Natchez, MS · On-site

$13.50 - $18.50/hr

On Site Customer Service Effectively manage incoming calls from clients and debtors Identify and assess clients' needs to achieve satisfaction Complete computer updates and records Provide accurate ...

Allstar-Recovery

Customer Service - Onsite

Natchez, MS · On-site

$13.50 - $18.50/hr

On Site Customer Service Effectively manage incoming calls from clients and debtors Identify and assess clients' needs to achieve satisfaction Complete computer updates and records Provide accurate ...

Allstar Recovery, LLC

Customer Service -- Onsite

Natchez, MS · On-site

$13.50 - $18.50/hr

On Site Customer Service Effectively manage incoming calls from clients and debtors Identify and assess clients' needs to achieve satisfaction Complete computer updates and records Provide accurate ...

ALCAR Recovery, LLC

Customer Service ONSITE

Natchez, MS · On-site

$13.50 - $18.50/hr

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives * Build sustainable relationships with clients and agents * Keep records of all ...

Alcar Recovery

Customer Service ONSITE

Natchez, MS · On-site

$13.50 - $18.50/hr

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives * Build sustainable relationships with clients and agents * Keep records of all ...

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Customer Service Associate information

See Natchez, MS salary details

$7

$14

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How much do customer service associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service associate in Natchez, MS is $14.58, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $16.35 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Natchez, MS?

The most popular types of Customer Service jobs in Natchez, MS are:

What job categories do people searching Customer Service Associate jobs in Natchez, MS look for?

The top searched job categories for Customer Service Associate jobs in Natchez, MS are:

What cities near Natchez, MS are hiring for Customer Service Associate jobs?

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Customer Service Associate jobs near you

Customer Service Representative

PSC Group, Human Resources

Natchez, MS • On-site

$13.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

PSC Group rating

6.8

Company rating: 6.8 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

244th of 366 rated logistics

Job description

Customer Service Representative
PSC Group is now hiring a Customer Service Representative to join our team. The ideal candidate will have strong communication skills, keen attention to detail, advanced computer skills in all facets, and demonstrates the ability to multi-task in a chemical plant environment
Job Duties & Responsibilities:
  • Communicate directly with shippers (customers sending products to the rail terminal via railcar).
    • Work in an industrial environment
    • Process customer orders using various computer inventory systems and complete all necessary paperwork.
    • Create and manage a daily load schedule
    • Schedule motor carriers
    • Verify work instructions via customer data sheets
    • Red tag railcars if necessary
    • Verify that motor carrier drivers are entered into the INA system prior to loading.
    • Ensure proper weights of loads are met before releasing drivers and verify bill of laden
    • Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system.

Job Qualifications:
  • Prior experience utilizing SAP is preferred
    • Prior experience working in a chemical plant, industrial or manufacturing work environment is a plus, but not required
    • Must be proficient in Microsoft Excel
    • May require a valid Driver's License and / or a valid TWIC card, depending on work location
    • 18 years or older and legally able to work in the U.S.
    • Pass a drug screen, physical, and background check
    • Wear all required PPE without restriction and pass any required medical exams
    • Speak, write, read fluent English
    • Regular on-site attendance and punctuality is required
    • Previous military experience and proven ability to follow procedures is a plus.

Why join the PSC team?
  • Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
  • We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
  • The work we do makes a huge impact in our nation's economy. Check out our videos at PSC Group - Career Videos to learn more.
  • Check out our online newsletter "The Connection" which contains articles about our work groups, recognition events, and achievements of our employees and their family members at PSC Group - Newsletter.
  • Our Core Values serve as the foundation for all we do-how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at PSC Group - Core Values.

Employee Benefits:
  • Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
  • Company-paid life, short-term, and long-term disability insurance
  • Matching 401(k) plan to help employees save money for retirement
  • Vacation, sick leave, and holiday benefits (varies by work group)
  • Incentives, discounts, and bonuses
  • Industry-leading training and development programs
  • Enjoy financial flexibility with On-Demand Pay through Dayforce, giving you access to earned wages before payday.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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