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Customer Service Associate Jobs in Nackawic, NB (NOW HIRING)

J.D. Irving

Customer Service Associate

Fredericton, NB · On-site

Customer Service Associates play a key role in delivering exceptional service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience. This role involves ...

Circle K

Customer Service Representative

Woodstock, NB · On-site

Store 6002045: 195 Broadway St, Woodstock, New Brunswick E7M 1B8 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

U-Haul

Customer Service Representative

Fredericton, NB · On-site

CA$15.90 - CA$17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

J.D. Irving

Seasonal Associate

Fredericton, NB · On-site

As a Seasonal Associate, you will help the customers to fully understand their needs and assist in ... Sales and customer service experience * Possess a high level of attention to details * Ability to ...

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Customer Service Associate information

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What cities near Nackawic, NB are hiring for Customer Service Associate jobs?

Cities near Nackawic, NB with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Nackawic, NB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Associate

J.D. Irving

Fredericton, NB • On-site

Part-time

Posted 13 days ago

Job description

Customer Service Associates play a key role in delivering exceptional service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience. This role involves processing transactions accurately and efficiently using our computerized systems. In addition, the successful candidate will be cross-trained to perform cashier duties, providing flexibility and support across the front-end operations.
This position is part-time with the potential for up to full-time hours based on business needs.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Quebec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees.  At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing
  • Strongmathematical skillsandbasiccomputer system knowledge 
  • Ability to work independently in afast-pacedenvironment 
  • Customersatisfaction-oriented 
  • Strong communication and time management skills 
  • Problem solving and decision making 
  • Experience as a Retail Cashier is an asset 
  • Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.  
  • Ability to work a variable shift schedule including mornings, evenings and weekends as per business needs.
  • Process customer transactions, sales, and refunds through cash registers 
  • Operatescannersand credit card/debit card terminals 
  • Provideexcellentcustomerservice 
  • Collect payments and bag purchases for customers 
  • Keep the checkout area clean and orderly 
  • Maintain front end department merchandise 
  • Answering front desk phone and directing calls  
  • Assist other departments and functions as required 
  • Able to learn and operate the applicable computer system (D365) used to process orders 

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