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Customer Service Associate Jobs in Marblehead, MA

Flexcar

Customer Service Associate

Chestnut Hill, MA · On-site

Customer Service Associate/ Member Concierge Location: Onsite, Chestnut Hill Mall Employment Type: Full Time, Non-Exempt (Weekend Availability Required) Compensation: $24- $26/hr. + Full Benefit ...

Dollartree

Customer Service Associate

Saugus, MA · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Peabody, MA · On-site

$16 - $22.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Haverhill, MA · On-site

$15.25 - $21/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Saugus, MA · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Peabody, MA · On-site

$16 - $22.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Haverhill, MA · On-site

$15.25 - $21/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

TJX Companies

Customer Service Associate

Newton, MA · On-site

$16.25 - $16.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Tjx

Customer Service Associate

Newton Upper Falls, MA · On-site

$16.25 - $16.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Customer Service Associate

Newton, MA · On-site

$16.25 - $16.75/hr

Possesses excellent customer service skills * Able to work a flexible schedule to support business ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Walgreens

Customer Service Associate

Wakefield, MA · On-site

$15.25 - $21/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Everett, MA

$15 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Gloucester, MA · On-site

$16 - $22.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Brookline, MA

$16 - $22/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Newton Highlands, MA · On-site

$16 - $22.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Waltham, MA · On-site

$15.75 - $21.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Arlington, MA · On-site

$16.25 - $22.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Stoughton, MA · On-site

$15.25 - $21.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Holbrook, MA

$14.75 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

New

Walgreens

Customer Service Associate

North Reading, MA · On-site

$14.75 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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Showing results 21-40

All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Marblehead, MA

Customer Service Associate information

See Marblehead, MA salary details

$9

$19

$30

How much do customer service associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service associate in Marblehead, MA is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.49 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Marblehead, MA?

The most popular types of Customer Service jobs in Marblehead, MA are:

What job categories do people searching Customer Service Associate jobs in Marblehead, MA look for?

The top searched job categories for Customer Service Associate jobs in Marblehead, MA are:

What cities near Marblehead, MA are hiring for Customer Service Associate jobs?

Cities near Marblehead, MA with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Marblehead, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,851 per year, or $19.2 per hour.

Customer Service Associate

Flexcar

Chestnut Hill, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Job Title: Customer Service Associate/ Member Concierge 
Location: Onsite, Chestnut Hill Mall
Employment Type: Full Time, Non-Exempt (Weekend Availability Required) 
Compensation: $24- $26/hr. + Full Benefit package day one .
As a Customer Service Associate at Flexcar’s Chestnut Hill Mall storefront, you’ll be the first point of contact for in-person customers. This is a fast-paced, hands-on role ideal for professionals with retail or sales floor experience who enjoy being on their feet, engaging with customers, and delivering great service. You’ll support vehicle pickups and returns, answer questions, and introduce visitors to the Flexcar brand while ensuring every visit feels smooth and welcoming. 
Key Responsibilities:
  • Serve as a Flexcar product expert for visitors, confidently and clearly communicating how Flexcar works and tailoring your message to first-time visitors or returning members.
  • Actively welcome and educate walk-in visitors about Flexcar’s product offerings and value proposition.
  • Identify opportunities for enhancing customer service and contribute to initiatives that elevate our operations. Ownership mentality for the local store’s success.
  • Resolve order or vehicle-related issues using empathy and clear communication, taking ownership to de-escalate concerns and ensure member satisfaction. Work closely with customer care, vehicle support teams and the main hub to ensure swift resolutions.
  • Provide top-notch support to members, including ordering, picking up, and returning their vehicles. Ensure each vehicle meets our quality standards (cleanliness, gas level, damage-free, etc.) before handoff.
  • Work closely with our Marketing and Voice of the Customer teams to share real-time customer insights, frequently asked questions, common feedback or customer friction points.
  • Ensure each vehicle meets Flexcar’s high-quality standards by participating in pre-delivery cleaning and preparation if needed. Perform visual checks and checklist-based inspections of vehicles before they are released or accepted back.
  • Coordinate with Flexcar’s main operations hub to manage vehicle logistics, inventory updates, and appointment readiness.
  • Use company systems to manage member accounts, communicate with members and keep accurate records.
  • Gain in-depth knowledge of our services and stay updated on the latest features and processes to assist members effectively.
  • As part of a small market operation, be ready to take on additional responsibilities as assigned by your manager.
What Tops Off the Tank:       
  • Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and sick time.
  • Benefits: Medical, Dental, and Vision eligibility day one.
  • Discounted employee rate on Flexcar products. 
  • Save for Your Future! 401(k) with company match from day one of hire.  
What Drives Success for this Role:   
  • 3-5 years in a customer facing role in customer service or retail, ideally within a fast-paced environment preferred.
  • At least 21 years or older with a valid driver’s license and an acceptable driving record (per company standards).
  • Willingness to operate vehicles and work in any weather conditions, including evenings, weekends, and holidays, as needed.
  • Exceptional interpersonal and communication skills, with strong listening skills and a passion for delivering outstanding service.
  • Ability to think critically, multitask in a fast-paced environment, and maintain strong attention to detail while supporting member needs.
  • Proficient in computer skills and quick to learn new software systems.
  • Track support cases diligently, ensuring timely resolutions and effective follow-up.
  • Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions.
About Flexcar
Flexcar is redefining how people access vehicles. Our flexible car subscription model lets members drive the car they want, when they want—without the long-term commitment, maintenance hassle, or hidden fees of traditional car ownership. As we grow our physical presence, our storefronts are becoming vital touchpoints in delivering exceptional, in-person member experiences.
Why Join Us:
Get in early with a fast-scaling mobility company transforming the car ownership model
Learn by doing: work cross-functionally with operations, marketing, and customer experience teams. Gain real-world experience in customer engagement, quality control, and logistics. Career growth opportunities within Flexcar’s Member Experience or Operations teams.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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